Please think twice before using this company. There are a lot of bad reviews on here and I foolishly ignored them. Ordered hoverboard, arrived and was faulty out of the box. Contacted to organise return and first encounter was to justify that I should not have to pay for return. Advised I wanted a new unit, not repair as it was unused, ended up waiting over a month to get same product back again. 15 minutes out of box broke again and was overheating to the point we were concerned it might blow up. Returned again asking for refund, waited over a month again only for them to refuse. Finally agreed but this was possibly my worst consumer experience ever! Steer clear.