Please find the time to read this if you are palnning to buy a from this company. Below is a review I wrote about 4 months ago and suprise suprise i still have't had my issue resolved. They don't answer your questions and have no customer care. Please don't every purchase anything from this company and go to a shop where you can have a grown up conversation. Firstly your luck to get 1 star as there no option to give you a minus, this is not a rant from an unstable customer, just a disappointed one. Well here goes. Purchased the hoverboard in December, but even though I could prove I had paid for it on my credit card, Segbo denied receiving the payment. I produced bank transaction, but still you denied it. After a week of phone calls and emails that would never replied to, I finally got somewhere when you admitted it was an error on your computer and I had in fact purchased the hoverboard. Wow thanks for telling me something I already knew. Fast forward 6 months and the hoverboard developer's some problems. I contact you and you ask me to send it back as the board is still under warranty, which cost me £17.99 by having to purchase your collection package. After I purchase the package you send me another email saying the chassis wasn't covered, even though i had to point out on my email "warranty cover which is on your website stats" “Our warranty covers all the electrical components and parts inside your hoverboard”, I even pasted the whole warranty statement in case you have misplaced it in your office. I have pointed out the section that mentions parts inside the hoverboard, if the chassis has split then it covered as it’s inside the hoverboard", not rocket science here guys. As usual to this email, I again had no reply. So hoverboard sent off, I them receive a message from DPD saying the hoverboard is coming back to me, yet no email to say what you fixed, and when the board arrived, there is a engineers check sheet in the box with absolutely no information regarding what repairs were done. To say this is the worst customer service I have ever received from a company I have purchased something from is an understatement. It's a real shame as my boy loves the hoverboard. Please don't every darken my door again with you products as I will definitely never purchase anything from your company again. p.s you still have my email address so it would be nice if you could tell me what you did to the hoverboard