So disappointed by the after-sales and support from this company. We purchased a hoverboard and kart back in July last year for our disabled son and were thrilled with it however it broke in March. Ou family is shielding due to our son's life-threatening condition and it caused him great distress so we contacted the company for support. They responded to do a master reset which didn't work and then to video the fault which we did but since then have had no support. We have sent several emails of the fault and asking what to do next which they ignore. We have also tried to use their instant chat but as soon as we say we have a fault they stop responding. We just want to arrange to have it sent to them for them to fix but they will not respond, yet when I logged on with a different name asking about purchasing a new one they responded instantly. I appreciate COVID 19 is making things more challenging and staff have to work from home but they are completely ignoring us yet responding to people wanting new units. We were looking into getting a second unit for our daughter however after this will be going elsewhere. Shame they are clearly just a company that is interested in making money on new units and doesn't want to know after. You will love the equipment but if breaks don't expect any support.