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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,959 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and the staff in Ringwood branch could not be more helpful”

Posted 11 hours ago

“They were very approachable, helpful and caring. They spent time helping me choose my frames and I felt they were honest with their opinions in the kindest way.”

Posted 14 hours ago

“Market Deeping. Excellent staff and service as always.”

Posted 14 hours ago

“Unlike the branch manager I was dealing with in Kentish town was so professional and helpful that's why his expertise pushed me to do business with Scrivens first time last year. So i decided to have my eye check-up again with him to book the appointment so when i called today to Kentish town branch around 6pm then Mr Daniel pickup the phone from head office with all these personal questions to clear my security without asking why i am calling this is horrible procedure they have that's why i decdied to leave this company and now i have to find some other optician because i felt extremly offended. All the questions Dan asked, are related to sell my personal information to other companies and then they will be keep calling like if i had an accident or selling me a cheap phone or so many calls like that to bother my whole day. Experience with Daniel was like i will think 100 times to call Scrivens ever again.”

Posted 1 day ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 16 hours ago

“Absolutely brilliant! Everything fine, very fast and highly professional service! Definitely 💯 recommend!”

Posted 2 days ago

Thank you for your wonderful review! We look forward to assisting you again in future!

Posted 16 hours ago

“Excellent customer service.”

Posted 2 days ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 days ago

“Good morning,I visited Scrivens on south coast road peacehaven,with a small hearing id problem,once again,i dealbt with impeccable service,from the outstanding knowledge of the staff there,absolutely Amazing help from the staff instore,im overwhelmed with the help ive recieved”

(Peacehaven) - Posted 2 days ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven!

Posted 2 days ago

“I chose to try this Opticians as an alternative to being part of a rushed conveyor belt process which seems to be the norm nowadays. I was not disappointed. It was a very peaceful and unhurried experience. The Optician took time to listen, explain and reassure, without any pressure to move on quickly to choosing frames - which at that time I did not want. Certainly my best experience yet from a Newmarket optician and staff, so I would recommend them.”

(Newmarket) - Posted 2 days ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 days ago

“Excellent choice of glasses and helpful friendly staff for good advise....”

Posted 2 days ago

Thank you for taking the time to leave us such a nice review!

Posted 2 days ago

“Friendly,helpful staff,very professional.My glasses were meant to take 10 days but came within 3 days.perfect for me as i needed them for my job.very happy with the whole service i recieved”

Posted 3 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 days ago

“Excellent Customer Service! Abhin & Frances made the Experience very comfortable for me👍😊”

Posted 3 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 days ago

“Unlike the friendly and very professional staff at Scrivens, Central Milton Keynes in January 2022, the staff I saw on 8th April 2024 were professional but indifferent. No clear explanation of the results of my eye test was provided and I saw no point in asking. I had declined the hearing test by choice at the start of my appointment as my hearing is fine. In the event, I was glad I took that decision as I was happy to leave as soon as possible after the eye test. Disappointing experience.”

Posted 3 days ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 days ago

“Always amazing, friendly and knowledgeable service. I would thoroughly recommend Scrivens Bury St Edmunds.”

(Bury St Edmunds) - Posted 3 days ago

Thank you for the kind words! We’re so happy your visit at Bury St Edmunds went so smoothly!

Posted 3 days ago

“Found everyone very helpful and friendly giving good advice on what I needed the service was excellent”

Posted 3 days ago

Thank you for your wonderful review! We look forward to assisting you again in future!

Posted 3 days ago

“Excellent service nothing to much trouble”

Posted 3 days ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 days ago

“Very bad service had received my eyes hurting very bad as optician will not tell me what's wrong and doctor send me eye hospital nhs for no reason that don't need it don't argue with .”

Posted 3 days ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 days ago

“Excellent eye test, a very thorough examination and everything was explained to me, I felt that nothing was too much trouble. The two receptionists, were extremely helpful, caring and I felt confident in choosing new frames.”

Posted 3 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 days ago

“Having previously used both Boots and Specsavers I have to recommend Scrivens in Wolstanton. I have no real issues with the other two mentioned. However the time taken for the test and the very thorough explanations and advise was a big step up. Only just ordered my glasses so this is a review of the eye test and selection process which I happily give 100%. This will be my opticians going forward.”

Posted 3 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 days ago

“Always friendly it's a nice little opticans”

Posted 3 days ago

Thank you for taking the time to leave us such a nice review!

Posted 3 days ago

“Absolutely brilliant service. Well recommended. Mildenhall branch.”

(Mildenhall) - Posted 3 days ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Mildenhall!

Posted 3 days ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,959 reviews