Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,079 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Popped in yesterday to see if they could repair / replace the nose pads on my glasses. They could and did them straight away and even better they didn’t charge me anything for the repair. That was unexpected and very refreshing this day and age. Very helpful staff. I would use them again.”

Helpful Report

Posted 1 year ago

“Big thank you to the staff at the Newquay branch who sorted a problem I was having with my hearing aids failing to connect to the app. Being on holiday I had struggled for 2 days trying to establish a connection and desperately needed them to work. Staff sorted the problem in no time with no charge. Sorry I can't remember your names but many thanks to you both. 10th July”

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(Newquay) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newquay.

Posted 1 year ago

“Went to the Bolton branch for an eye test. A very beautiful, polite, helpful young lady called Julie helped me after my test. We went through a range of glasses and finally picked a pair and ordered them with her. Will definitely come back for sunglasses and possibly contacts in the future.”

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(Bolton) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I have had the very best customer care. I have been so well looked after by Ru at Scrivens Lymington. It has taken me ages to adapt to hearing aids. Ru has tried moulds, and lots of recalabrating. The moulds were not comfortable for me, so today, we reverted back, but I'm sure I've had more than my fair share of appointments. Honestly, nothing has been too much trouble. Every time I walk through the door, everyone is pleased to see me! It's an amazing service, and I am very thankful that I opted for Scrivens. It's been a wonderful service.”

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(Lymington) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“On holidays in Newquay and went into Scrivens with a problem with hearing aid filter and cover. Staff were very friendly and problem solved within minutes. Couldn’t recommend them enough.”

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(Newquay) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“On visiting Scrivens Opticians while on holiday, I found the staff friendly and very helpful. My frames were straightened and the lens cleaned…This is a good company.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Today I had new hearing aids fitted by Ellie at Scrivens in East St, Bedminster, Bristol. I have had very good and considered care from the audiologist Ellie, my hearing is now clearer and I feel more comfortable in social situations.”

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(Bedminster) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bedminster.

Posted 1 year ago

“Was my first visit to scrivens in Shaw and I must say I'm really happy with my new glasses.the staff are really friendly and very helpful.im happy to say I will be returning when I'm due for new glass”

Helpful Report

(Shaw) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“we are customers at your north walsham branch and we would like you to know what a very excellant team you have there nothing is to much trouble, very satisfied with all aspects of help.”

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(North Walsham) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“The Audiologist at Harwich Essex shop listens carefully, is very patient with us elderly folk, is approachable and gives effective and professional advice . Reception too are welcoming and very helpful. Not at all like the service from head office telephone reception.”

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Posted 1 year ago

Thank you for your review, your feedback helps us get better.

Posted 1 year ago

“Their always very helpful”

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Posted 1 year ago

Thank you so much for your review!

Posted 1 year ago

“The team at the Wolstanton branch are all ways happy to help nothing is to much trouble”

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(Wolstanton) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Called the Hedge End Branch and spoke to Kelly . She organised an a appointment within a few hours . Got to the office , Sat with her and she explained a lot of things to do with hearing aids . All the staff in there are so helpful and professinal . Kelly explained a lot of other things ,wax removal and tech stuff that I can use my phone to control volume of my hearing aids. Thank you all at the Hedge End Branch”

Helpful Report

(Southampton Hedge End) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I would like to thank the staff for the very helpful advice and kindness today.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I visited Scrivens at Fishponds in Bristol. I obtained my new hearing aids. The staff were fantastic. The lady optician was very thorough and professional. The young male assistant took various details before my eye test and after examination showed me how to put the app on my phone. I found the service friendly and will definitely recommend. Thanks Mary Kennedy”

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(Fishponds) - Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Popped into Scrivens on Hagley Road West with my 92 year old Mother who was looking for some new frames. The staff were so helpful and patient and after visiting many other opticians we were finally successful. I would thoroughly recommend Scrivens. This is my local opticians and I wouldn’t go anywhere else.”

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(Quinton) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I've had my hearing aids for some time now . From the time I went to the Rugeley branch I've had exceptional service. I have been back to have my ears checked recently and was told they were clear. Being a little elderly , my wax doesn't clear naturally because it is more firm ; so I had been buying their olive oil spray ( which was less expensive than from Amazon!) and using it nightly . I'm writing this today because they were instrumental in recovery of my hearing to the point where, this week, as I was watching the swifts wheeling above me, I heard their cry. For the first time in my life .”

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(Rugeley) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I have been a patient at Scrivens for a long while and as always received excellent attention. The staff are all friendly and competent.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Local business with great service. I had booked in for my bi-annual eye examination. The optician was professional, using a modern testing equipment (which means no more uncomfortable puff-test for glaucoma) and ultimately resulted in a minor adjustment to my prescription. The resltd were clearly explained to me. I was happy with my previous frames, but wanted them reglazed with the new prescription. I was given plenty of options and the staff couldn't have been friendly. Top service!”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Visited the Havant branch for hearing test and provision of new hearing aids. Member of staff, Esther, was excellent. Efficient, helful, and friendly. She explained everything clearly.”

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(Havant) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Havant.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,079 reviews