Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,060 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had my eye test at Scrivens Wolstanton, Julie and Holly always excel in customer service, nothing is too much trouble for them. They are so friendly and pleasant even when they may not feel to good themselves . these last few weeks have been horrendous for them with no air conditioning working and the office like a furnace, but I was glad to see that this has now been sorted. Well done Julie and Holly it is a pleasure to visit you.”

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(Wolstanton) - Posted 7 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 months ago

“Popped in yesterday to see if they could repair / replace the nose pads on my glasses. They could and did them straight away and even better they didn’t charge me anything for the repair. That was unexpected and very refreshing this day and age. Very helpful staff. I would use them again.”

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Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

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Posted 7 months ago

“Big thank you to the staff at the Newquay branch who sorted a problem I was having with my hearing aids failing to connect to the app. Being on holiday I had struggled for 2 days trying to establish a connection and desperately needed them to work. Staff sorted the problem in no time with no charge. Sorry I can't remember your names but many thanks to you both. 10th July”

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(Newquay) - Posted 7 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newquay.

Posted 7 months ago

“Went to the Bolton branch for an eye test. A very beautiful, polite, helpful young lady called Julie helped me after my test. We went through a range of glasses and finally picked a pair and ordered them with her. Will definitely come back for sunglasses and possibly contacts in the future.”

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(Bolton) - Posted 7 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 months ago

“I have had the very best customer care. I have been so well looked after by Ru at Scrivens Lymington. It has taken me ages to adapt to hearing aids. Ru has tried moulds, and lots of recalabrating. The moulds were not comfortable for me, so today, we reverted back, but I'm sure I've had more than my fair share of appointments. Honestly, nothing has been too much trouble. Every time I walk through the door, everyone is pleased to see me! It's an amazing service, and I am very thankful that I opted for Scrivens. It's been a wonderful service.”

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(Lymington) - Posted 7 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 7 months ago

“On holidays in Newquay and went into Scrivens with a problem with hearing aid filter and cover. Staff were very friendly and problem solved within minutes. Couldn’t recommend them enough.”

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(Newquay) - Posted 7 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 months ago

“On visiting Scrivens Opticians while on holiday, I found the staff friendly and very helpful. My frames were straightened and the lens cleaned…This is a good company.”

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Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“Today I had new hearing aids fitted by Ellie at Scrivens in East St, Bedminster, Bristol. I have had very good and considered care from the audiologist Ellie, my hearing is now clearer and I feel more comfortable in social situations.”

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(Bedminster) - Posted 7 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bedminster.

Posted 7 months ago

“Was my first visit to scrivens in Shaw and I must say I'm really happy with my new glasses.the staff are really friendly and very helpful.im happy to say I will be returning when I'm due for new glass”

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(Shaw) - Posted 7 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 months ago

“we are customers at your north walsham branch and we would like you to know what a very excellant team you have there nothing is to much trouble, very satisfied with all aspects of help.”

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(North Walsham) - Posted 7 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 months ago

“The Audiologist at Harwich Essex shop listens carefully, is very patient with us elderly folk, is approachable and gives effective and professional advice . Reception too are welcoming and very helpful. Not at all like the service from head office telephone reception.”

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Posted 7 months ago

Thank you for your review, your feedback helps us get better.

Posted 7 months ago

“Their always very helpful”

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Posted 7 months ago

Thank you so much for your review!

Posted 7 months ago

“The team at the Wolstanton branch are all ways happy to help nothing is to much trouble”

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(Wolstanton) - Posted 7 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 months ago

“Called the Hedge End Branch and spoke to Kelly . She organised an a appointment within a few hours . Got to the office , Sat with her and she explained a lot of things to do with hearing aids . All the staff in there are so helpful and professinal . Kelly explained a lot of other things ,wax removal and tech stuff that I can use my phone to control volume of my hearing aids. Thank you all at the Hedge End Branch”

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(Southampton Hedge End) - Posted 7 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 7 months ago

“I would like to thank the staff for the very helpful advice and kindness today.”

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Posted 7 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 months ago

“I visited Scrivens at Fishponds in Bristol. I obtained my new hearing aids. The staff were fantastic. The lady optician was very thorough and professional. The young male assistant took various details before my eye test and after examination showed me how to put the app on my phone. I found the service friendly and will definitely recommend. Thanks Mary Kennedy”

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(Fishponds) - Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“Popped into Scrivens on Hagley Road West with my 92 year old Mother who was looking for some new frames. The staff were so helpful and patient and after visiting many other opticians we were finally successful. I would thoroughly recommend Scrivens. This is my local opticians and I wouldn’t go anywhere else.”

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(Quinton) - Posted 7 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 months ago

“I've had my hearing aids for some time now . From the time I went to the Rugeley branch I've had exceptional service. I have been back to have my ears checked recently and was told they were clear. Being a little elderly , my wax doesn't clear naturally because it is more firm ; so I had been buying their olive oil spray ( which was less expensive than from Amazon!) and using it nightly . I'm writing this today because they were instrumental in recovery of my hearing to the point where, this week, as I was watching the swifts wheeling above me, I heard their cry. For the first time in my life .”

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(Rugeley) - Posted 7 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 7 months ago

“I have been a patient at Scrivens for a long while and as always received excellent attention. The staff are all friendly and competent.”

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Posted 7 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,060 reviews