Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service, 3 times have been told I don't need an appointment when I do finally get an appointment the audiologist was 30 minutes late, no apologies nothing,”

Helpful Report

Posted 3 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“I was charged double than others as I was told by myGP that I had been charged too much when I called them they were not listening”

Helpful Report

Posted 3 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“Most unhelpful about my father's eye care. He is 99 years old and wanted proof he was house bound after not leaving his flat for over 2 years.”

Helpful Report

Posted 3 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“no l am ok”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“After months and months of waiting for hearing aids wasn’t even told they were ready... my dad then picked them up and they weren’t even fitted right, had to wait again... then after that they fit my dad but settings not right far to loud and won’t turn down ... Dad went into scrivens and was told your not here for volume adjustment and then he was told “don’t care what you do with them”.... I am disgusted with how he has been treated the hearing aids are unwearable!!!!!! Poor customer service and will be going to head office”

Helpful Report

Posted 3 years ago

Hi David, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“Excellent service.rogerRoger”

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Posted 3 years ago

Hi Roger, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Thank you Abdul Your service was excellent I am really pleased with my hearing aid & have already noticed a difference The best service I have received Highly recommend, 5*”

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Posted 3 years ago

Hi Fred, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Absolutely shocking customer service. I've moved house a few months ago. Phone 2 or 3 times a week. Emails sent, message left on the Facebook page. Nothing, no response at all. Everytime you call. I give up after 10 or 15 mins. Your call is important to us, or so the recorded message says. Oh, you have to laugh at the absurdity of that statement!”

Helpful Report

Posted 3 years ago

Hi Andrew, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“I was Keith waiting for 40 minutes over my time slot. I gave up and left after complaining to a manager.”

Helpful Report

Posted 3 years ago

Hi Steve, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“Enfield beach vinay made me feel so comfy and safe for my first eye test at 25. Shannon was extremely patient and displayed excellent customer service skills if you go to the shop these are the people you should ask for xoxo”

Helpful Report

(Enfield) - Posted 3 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“Most unhappy with their services”

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Posted 3 years ago

“Very happy and pleasant staff , very helpful nothing is too much bother. Will go out of their way to make sure you're happy with your purchase and advise.”

Helpful Report

Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Lovely staff however they seem to be unable to get my NHS hearing aids working properly they hiss all the time, when I turn them down to stop the hissing it's like wearing earplugs, and they irritate my ear canal too, I've given up wearing them, absolute rubbish”

Helpful Report

Posted 3 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 years ago

“Michael and Sasha at the Fishponds branch in Bristol went above and beyond to help my father who was struggling with his hearing aids. They were incredibly patient, spending a considerable amount of time talking to us, adjusting the levels on the aids and setting up the hearing loop system so he can now hear in church. Excellent service - many thanks!”

Helpful Report

(Fishponds) - Posted 3 years ago

Hi Louisa, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“After initial problems with an infection I had treatment and a swab taken by my GP. who confirmeb the ear was clear but took another swab to be sure. On the 2nd appointment the audiologist said the ear was infected. The result of the repeat swab again conformed that the ear was clear. The delays gerring appointmens and waiting for swab results meant tat it took 7 months from 1st appointment to receiving aids. The audiologist also said the "good" ear was also infected, an opinion proved by a swab by my GP. Y Your first request for feedback predated my receipt of the aids The cost of fuel plus parking was over £10 hense the negative feedback.”

Helpful Report

Posted 3 years ago

Hi John, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“Only done half the job still waiting for mould impressions cannot get appointment for 8weeks at least”

Helpful Report

Posted 3 years ago

Hi Gillian, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“I took my mum aged 88 to have new hearing aids. To start with the audiologist was lovely but as the appointment went on the audiologist became quite short with us and then rude. She wore a mouth mask which made it very difficult for my mum to hear her. I am not sure why she didn't wear either a transparent one as working with deaf people or a full face! This all resulted in the appointment getting close to 45 minutes and she really just ushered us out in a rush and didn't explain how the new hearing aids worked fully. All very unprofessional and disorienting for such an elderly person. We wont be returning to see that audiologist again even though we are very keen to have the hearing aids adjusted. Now we cant get an appointment for a month just to have them adjusted. Very poor service.”

Helpful Report

Posted 3 years ago

Hi Kayla, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“The Audiologist provided the most excellent care to my Mum, in her 90s, almost blind and a bit panicky about what was going to happen. Phyllis was kind and reassuring and patiently explained the hearing test, which she carried out most efficiently and professionally. The 'front-of-house' staff were lovely, too, and helpful. Top marks all round and many thanks.”

Helpful Report

Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Measured my eye sight wrong twice. I Asked for refund and wont let me have a refund. When i asked for speak to manager they also wont let me talk to them. This is at sheffield branch. Poor customer service”

Helpful Report

Posted 3 years ago

“Attended the Newquay, Cornwall branch recently , ALL the staff were professional , friendly and gave a great service , a big thankyou and well done !”

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(Newquay) - Posted 3 years ago

Hi Clare, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews