Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,075 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Excellent service very helpfull and friendly staff couldn’t have had better.”

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Posted 8 years ago

Hi Donald, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

Hi Donald, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“I rang Scrivens by chance for a last minute appointment as i could not read a car number plate for my driving test and was worried i would fail my test and luckily for me i had the last appointment of the day which was great news. The optician was a wonderful lady who checked my eyes a couple of times to get the correct lense required then to my horror she checked my perscription glasses i bought from somwhere else at 200 pounds and found they where Not the right lenses which i why i was struggling to read a car number plate !! So after a short time a purchased two pairs of perscription glasses from Scrivens and i did pass my driving test as i could now read a number plate clearly . Massive thanks the the Doncaster Branch of Scrivens”

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Posted 8 years ago

Hi Neil, thank you for your feedback. We'll pass your comments on to the team at the Doncaster branch.

Posted 8 years ago

“A pleasant, relaxed atmosphere where all staff helped to make you feel welcome - and important”

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Posted 8 years ago

Hi Wendy, thank you for your feedback. We'll pass your comments on to the team at your local branch

Posted 8 years ago

“Wonderful service. I’ve been bringing my son here for years but it was the first time I had my eyes tested here and the staff were lovely. I didn’t feel pressurised to buy any glasses and when I decided to get them the staff helped me chose a style that suited me. The staff were incredibly friendly and I felt that they really wanted what was best for me and no hard sell. Will always come here now for my glasses!”

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Posted 8 years ago

Hi Audrey, thank you for your comments. We'll pass your feedback on to the team at your local branch.

Posted 8 years ago

“I called in to the shop on spec and they offered me an appointment if I could wait 10 mins-which was fine.The appt with the examiner was not rushed and she was very helpful. New glasses were chosen and ordered at a reasonable price and arrived within a few days. The parking outside their premises in Bourne mad the whole experience very convenient.”

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Posted 8 years ago

Many thanks for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“The staff were so friendly and the whole process was very smooth and efficient”

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Posted 8 years ago

Hi Vikki, thanks you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Very helpful staff”

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Posted 8 years ago

Hi Karen, thank you for your feedback.

Posted 8 years ago

“I found the staff here (Tilehurst) to be helpful and accommodating. The optician was straightforward and thorough. The manager David and his colleague Maureen, were both friendly and professional. I have been coming here for a few years now and will continue to do so.”

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Posted 8 years ago

Hi David, thank you for your comments. We'll pass your feedback on to the team at your local branch.

Posted 8 years ago

“From the moment you walk through the door which if the girls see you coming they open it for you you are made to feel very welcome. The girls are all very helpful and friendly with great knowledge. superb choice of frames for all price brackets.”

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Posted 8 years ago

“From the moment you walk through the door, which if the girls see you coming they open it for you you are made to feel very welcome. The friendly and helpful staff all make the experience a happy one. Great assortment of frames.”

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Posted 8 years ago

Hi Karen, thank you for your comments. We'll pass your feedback on to the team at your local branch.

Posted 8 years ago

“I was recently fitting with hearing aids I am very pleased with the quality of hearing with these new hearing aids”

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Posted 8 years ago

Hi Sue, thank you for your comments!

Posted 8 years ago

“Excellent service from all 3 of the team who served me when I went in for my original check up. A warm friendly welcome and everyone seemed very efficient. I was particularly impressed with the lady who performed my sight and eye health test. In fact I was so delighted with the service that I persuaded my husband to move from his previous opticians to Scrivens Westbourne!”

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Posted 8 years ago

Hi Catherine, thank you for your feedback. We'll pass your comments on to the team at our Wesbourne branch.

Posted 8 years ago

“First class customer service, staff are extremely professional and friendly. On the day I called for my eye test they were all dressed as Elf’s to raise money for Alzheimer’s Awareness, an admiral effort from all concerned.”

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Posted 8 years ago

Hi John, thank you for your feedback. Your comments will be passed on to the team at your local branch.

Posted 8 years ago

“Very professional and friendly staff right through from reception to the eye test. I was made to feel wanted at every stage.”

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Posted 8 years ago

Thank you for your feedback.

Posted 8 years ago

“the service from the staff at the Maidenhead store was exceptional, they were very knowledgeable and helpful and they went out of their way to be helpful which is so lovely after I had an awful experience at a different optometrist I will always go to Scrivens in Maidenhead now...thanks guys”

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Posted 8 years ago

Hi Suzanne, thank you for your comments. Your feedback will be passed on to the team at your local branch.

Posted 8 years ago

“I have been using the Didcot branch and its predecessors for forty years. This winter, the optician referred me to the Eye Hospital, where it was recommended that I don’t change my lenses until at least the summer, when my operation will have happened. So her excellent advice did not result in any profit for you but great advantage to my health and lifestyle. I am pleased to have the chance to say thank you after all these years.”

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Posted 8 years ago

Hi Jen, many thanks for your feedback. We'll pass your comments on to the team at Didcot.

Posted 8 years ago

“Adam was very thorough.”

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Posted 8 years ago

Hi Patience, thank you for your feedback. Your comments will be passed on to the team at your local branch

Posted 8 years ago

“I purchased two hearing aids from the Enfield branch of Scrivens at a cost of over £3,000 and 4 months before the end of the warranty period, I brought them in for some minor adjustments. When I returned home, I could not get the aids to work on their loop setting. This was August 2017 and since then I have not had the use of them for four months because I have been in dispute with Scrivens as to whether or not the loop setting is working. The aids have been back to the manufacturers twice who say that the setting is working. After the aids came back from the manufacturer the first time, I had them tested by an independent organization for the deaf, who produced a report to say that the aids were not working on the loop. I have been shocked by the indifference shown by both branch and central (Birmingham-based) staff of Scrivens to my problem. Even if the aids were working properly all along, surely they should have been concerned that they were not working for the customer? They have no provision in the Enfield branch for checking the loop system (even a simple landline telephone would do!) and during my last conversation with the Enfield branch, I had the telephone put down on me while I was asking that they should obtain a loop tester to demonstrate to me that the aids were working. In my view, the branch needs testing equipment if it is to sell such expensive products and certain members of branch and central staff have a totally wrong concept of ‘customer care’.”

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Posted 8 years ago

Hi Diane, thank you for getting in touch with us about this. We've passed your comments on to the Customer Care team who will investigate this for you.

Posted 8 years ago

“The optician was a very cheerful and pleasant man who made the eye exam such a breeze. The sales ladies were also quite helpful.”

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Posted 8 years ago

Thank you for your feedback

Posted 8 years ago

“The help and assistance given by the staff during the process of choosing new frames and lens was very good.”

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Posted 8 years ago

Hi William, thank you for your comments. We'll pass your feedback on to the the team at your local branch.

Posted 8 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,075 reviews