Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,075 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Great ladies made you feel at home”

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Posted 8 years ago

Hi Janet, thank you for your comments. We'll pass your feedback on to the team at your local branch.

Posted 8 years ago

“Staff were helpful and friendly and gave me good advice on which glasses suited me.”

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Posted 8 years ago

Thank you for your feedback.

Posted 8 years ago

“Scrivens were superb very professional , caring and great at what they do. I couldn't be happier with my glasses and how i can now read a book and see texts on my phone.”

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Posted 8 years ago

Hi Simon, thank you for your feedback. We'll pass your comments on to the team at your local branch

Posted 8 years ago

“Great place to come to and really helpful staff”

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Posted 8 years ago

Thank you for your feedback

Posted 8 years ago

“Highly satisfied, helpful and friendly staff, pleased with my new spectacles.”

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Posted 8 years ago

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Posted 8 years ago

“Staff were very helpful and fitted in my son at very short notice who had pains in his eyes. Great manner and flexibility .”

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Posted 8 years ago

Hi Katy, thank you for your comments. We'll pass your feedback on to the team at your local branch.

Posted 8 years ago

“The optician was really nice. She didn’t just test my eyes, she listened. As I have had eye problems this past ten years and still under a consultant, I was a bit sceptical on how they could help. She did help, she did every possible test and at the end, she asked when do I next see my consultant. When I told her June/ July, she said if I felt my eyes didn’t feel right, I had to come back and she would check them. Thanks to all the girls. I left one happy customer.”

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Posted 8 years ago

Thank you for your feedback.

Posted 8 years ago

“Very helpful and friendly made me feel at ease.”

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Posted 8 years ago

Hi Julie, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Really pleasant, helpful staff who made the process simple, quick.”

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Posted 8 years ago

Thank you for your feedback.

Posted 8 years ago

“More frame choices for the nhs customers that are in the free bracket for very low income people”

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Posted 8 years ago

Hi Chris, thank you for your feedback. We'll make sure your comments are passed on to the appropriate department.

Posted 8 years ago

“The optician got my prescription completely wrong, the whole experience was a nightmare.”

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Posted 8 years ago

Thank you for your feedback. If you could email customercare@scrivens.com with the details, we will investigate this for you.

Posted 8 years ago

“Very upset by service and quality also misleading data given”

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Posted 8 years ago

Hi Keith, thank you for your feedback. If you could email customercare@scrivens.com with the details, they will investigate what happened for you.

Posted 8 years ago

“Very helpful staff and a thorough eye test. The only reason I did not purchase new glasses is that my prescription had not changed. Highly recommended.”

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Posted 8 years ago

Many thanks for your feedback.

Posted 8 years ago

“Nice friendly service”

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Posted 8 years ago

Thank you for your comments. We'll pass your feedback on to the team at your local branch.

Posted 8 years ago

“Friendly efficient service from the team at North Finchley. A much more personal service than experienced elsewhere and would happily recommend.”

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Posted 8 years ago

Hi Katie, thank you for your comments. We'll pass your feedback on to the team at your local branch.

Posted 8 years ago

“Very caring and obliging”

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Posted 8 years ago

Hi Irene, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Excellent service, very friendly staff, I will recommend you to all the family and friends”

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Posted 8 years ago

Hi Scott, thank your for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Excellent communication throughout! And a pleasure to deal with from all the helpful staff.”

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Posted 8 years ago

Thank you for your comments!

Posted 8 years ago

“Very helpful staff and excellent service”

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Posted 8 years ago

Hi Christine, thank you for your comments. We'll pass your feedback on to the team at your local branch.

Posted 8 years ago

“Being my first time using Scrivens I expected at least good service, I have had my eyes tested numerous times over the years, the last ten with Tesco, but as they have now ceased to provide this service, and did not like the firm taking over I thought Scrivens would be a good option, was welcomed at my appointment, but felt they were somewhat in the stone ages with there equipment, and did not like the part where close contact was made to look behind my eyes, still I persisted, and my eyes had a slight change, so therefore I had to order two pairs of glasses, one for reading, one for driving which have to have a blue tint. I completed my order an signed, paid in full, and awaited delivery to the shop, within a couple of days they arrived, the reading glasses were fine, but don't feel as clear as any new glasses have felt in the past, the second pair came back minus the tint, therefore had to be returned to make right, some days later I was by the opticians and called in to see what was happening, after checking it was found they had come back, but know one informed me, extremely poor service, and will not use again, unhappy customer.”

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Posted 8 years ago

Thank you for your feedback. If you would like to email customercare@scrivens.com with your details, we'd like to investigate what happened for you.

Posted 8 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,075 reviews