Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been to this optician for many years and I can not tell if the optician was having a bad day, but she berated me, spoke ‘at me’ and became defensive and I would say ‘aggressive’ - when I mentioned that I had a bad experience with a different high street optician - it turns out, that optician was her past employer. The woman appeared to take this personally and went on and on ( repeating twice) how all opticians went to only 8 universities in the country and are all equally good. No! You are not all equally good. This is a well known fact established from research backed surveys. You were rude to me today. You behaved in a bullying way and I will not be returning - not because you were bad at being an optician ( you do better eye checks than most). But because you were disrespectful and berated me - you have no right to speak to anyone like that, let alone an older customer.”

Helpful Report

Posted 3 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 years ago

“Excellent”

Helpful Report

Posted 3 years ago

Hi Andy, thank you for your wonderful review!

Posted 3 years ago

“Staff were efficient and the optician who tested my eyes was lovely and very detailed on my results.”

Helpful Report

Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Absolutely amazing staff.. took my 5 Yr old grandson in Shaw, all the staff were so helpful, chatting and playing with my grandson, the optician was very patient 🤷‍♀️😂 honestly they couldn't do enough,n I ad a right chin wag too 😊 Massive Thankyou to you all, my grandson actually said he was frightened.. but that didn't last long..😊”

Helpful Report

(Shaw) - Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Shaw.

Posted 3 years ago

“If I could give 0 stars I probably would. Worst customer service, so unprofessional. When I walked in there they were all sat around drinking all sorts of colourful drinks and chit chatting. Store looked a mess and quite frankly, they looked like they couldn’t care less!”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“Did a absolutely fantastic job, hearing much better then before. The insert to right ear is causing slight pain. When at Veterans Breakfast Club hearing is not right cannot hear group conversations. Please can help with this??”

Helpful Report

Posted 3 years ago

Hi Robert, thank you for letting us know about this, we’ll pass your comments on to the appropriate department for you.

Posted 3 years ago

“Excellent service for my hearing aids provided by your Bromyard branch. Always willingly ready to help. Couldn't wish for a better branch.”

Helpful Report

(Bromyard) - Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Very friendly staff who talked me through everything and were very reassuring after I woke up unable to see out of my right eye. Very happy now after having my eyes tested and being given all clear and an explanation what was causing it and how to remedy it”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“The visit, yesterday, went well and the optometrist, Sonya Gandhi, was very supportive. Sonya Manley helped me find the new glasses and all went well! Thank you for a very supportive staff who are interested 'beyond the call of duty'.”

Helpful Report

Posted 3 years ago

Hi Fingland, thank you for your wonderful review!

Posted 3 years ago

“MARKET DEEPING S SCRIVENS .,.THEY ARE ALWAYS POLITE AND SO HELPFUL...RECENTLY I HAD A PROBLEM RE MY EYE AND ON GOING THERE..I WAS TOLD TO GO HOME..TAKE MY BP....WHICH I DID...AND IF IT WAS A HIGH READING TO ALERT DOCTORS...I DULY DID AND AM NOW BEING TREATED....THANK YOU ....SCRIVENS ALL THE WAY......”

Helpful Report

(Market Deeping) - Posted 3 years ago

Hi Zita, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“nice staff but i was early for my eye test had one test then had to waiit for another test and sat around for about 2 hours i said ive been up very early and need to get it done as soon as possible then tried to charge me but on the letter it said it was a free test so i showed letter and got it free got to go back for some more glasses but will go on a weekend this time”

Helpful Report

Posted 3 years ago

Hi Karen, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“The staff are amazing. Excellent customer service and care given. Highly recommend.”

Helpful Report

Posted 3 years ago

Hi Nora, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“HI THEIR SORRY FOR THE DELAY IN GETTING BACK TO YOU. I have ALWAYS FOUND THE STAFF AT RIPLEY TO BE MOST HELPFUL AND OBLIGING.I WOULD GIVE THEM 100% FOR THEIR CARE AND ATTENTION. MY NHS EARNING AIDES ARE WORKING JUST FINE AND MY GLASSES ARE JUST AS GOOD. HOWEVER A LEN'S DID DROPE OUT BUT WAS FIXED ON THE SPOT.”

Helpful Report

(Ripley) - Posted 3 years ago

Hi Roy, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“VERY PROFESSIONAL AND COURTEOUS SERVICE. IT WAS NICE TO HAVE SUCH A FRIENDLY AND INFORMATIVE OPTICIAN, WHO OBVIOUSLY ENJOYED HIS WORK AND INTERACTION WITH THE GENERAL PUBLIC.”

Helpful Report

Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Great service Mohammid is a very daring man”

Helpful Report

Posted 3 years ago

Hi Paul, thank you for your wonderful review!

Posted 3 years ago

“Ibrahim was most helpful and well mannered , and I would like him to attend to me in future he is a credit to you”

Helpful Report

Posted 3 years ago

Hi Anthony, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Appointments made for 9.25am and 10.15am for 2x children eye tests. Arrived on time, only receptionist there. 2 x staff walked in at 9.30am. No communication about our appointments. Sat patiently waiting whilst another male customer got called through. Sat til 09.47, still no communication on why they were running late, or what was happening etc. So unprofessional, and rude. Had no option but to leave as felt that their standards towards customer service does not matter to them. More correspondence from them in lead up to appointments to make sure we are going to attend and be on time though, ironic.”

Helpful Report

Posted 3 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“Would like to say a massive thank you to a lovely lady at the Market Deeping branch called Jeanette Green...Not only did she help me choose my glasses but this kind lady went above and beyond to help me get my glasses sorted...she is always happy to help and is such a lovely lady...just wanted to give some positive feedback and hope she sees this xx”

Helpful Report

(Market Deeping) - Posted 3 years ago

Hi Sonia, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Thank you to all the staff at Pocklington Scrivens. Richard the optician was friendly, thorough & very helpful. I suffer from anxiety & he could not have been kinder & explained absolutely everything. The girls who did the fittings were all exceptionally friendly & super helpful when helping choosing frames. I highly recommend Scrivens Pocklington & wouldn’t dream of returning to any of the large high street opticians.”

Helpful Report

(Pocklington) - Posted 3 years ago

Hi Joanne, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Waste of time. Very limited number of equipment and what ever they had in store were very old outdated models.”

Helpful Report

Posted 3 years ago

Hi Vladimir, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews