Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely opticians such friendly staff and great help”

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Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Sorry the lady was great. Maybe it's me but I could some days flush the thingm. When I got it I was over the moon. Now it's driving me up the wall. I can hear.OK but I have an echo so some things send my head bouncing. The telephone is impossible. In shops I get all the light fittings and every one conversation but the one opposite I can not hear it's become some day I could just stamp on it. I also have long hair and the whole thing falls out regularly. I won't have to stamp on it soon it will fall off in the loo and I'll flush it.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Scrivens Gosport wonderful, Andrew and Abi amazing and very friendly so thankful for their help and dedication to their customers”

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(Gosport) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Gosport!

Posted 1 year ago

“The Staff are all excellent at the Newark branch. Helpful, friendly and efficient.”

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Posted 1 year ago

Thank you for the kind words! We’re so happy your visit at Newark went so smoothly!

Posted 1 year ago

“Always very helpful and friendly. Thanks all the staff at Banbury.”

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(Barnsley) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Banbury!

Posted 1 year ago

“Brilliant service Opticians Ajay was very helpful thank you ☺️”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“As usual a visit to local Scrivens a pleasure. The staff friendly and competent and helpful. A cataract op. recently dealt with very promptly. Good service indeed. However I was amazed at the price increase. Last year a price of 140 pounds up a year later to 250. Similar Bi-Focals. No extras. This seems unreasonable.”

Helpful Report

Posted 1 year ago

Thank you for the kind words! We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“A great service from the staff at Newark store. Hollie was very friendly and efficient and brought out additional frames that were not on the display. Sam was great helping me decide on which glasses suited me. Steph carried out a very thorough eye test.”

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(Newark) - Posted 1 year ago

Thank you for the excellent review! We’re so happy your visit at Newark went so smoothly!

Posted 1 year ago

“I received very helpful and professional treatment.”

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Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Scrivens Swadlincote . Recently had 2pairs of specs , couldn’t have been better service , from the Optician , nice guy & the lovely girls who helped me choose my frames . Thankyou all”

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(Swadlincote) - Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Scrivens in hedge end provide excellent customer service with very friendly and knowledgeable staff I would highly recommend them”

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(Southampton Hedge End) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hedge End!

Posted 1 year ago

“I visit Scrivens at my Drs surgery in Barbourne, Worcester. Have just been fitted with new NHS Hearing Aid, delighted with it. Service was excellent.”

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Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Quick & easy test - real proffessionism”

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Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Had an appointment today,the lady was excellent,she talked me through everything,made me feel like a frend.northwalsham today at 1130.”

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Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in North Walsham!

Posted 1 year ago

“The lady l saw last year, saved my sight. Because if she had not made an appointment with a specialist. They said l would have lost my sight if l didn't receive laser treatment. So thank you very much. Sorry forgot your name. Head like a sieve.”

Helpful Report

Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“The branch is a lot bigger and better then the previous but the parking situation is awkward to get in and out especially how the crossing is at the roundabout when its blocked with traffic not easy, shame there wasn’t a one way in and exit only”

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Posted 1 year ago

Thank you for your review. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Came to Gosport today Monday 11/11/24 great service will come back”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Not happy as did own on line hearing test indicating some hearing loss. Went on line entered gp post code and was given branch in shirley who provide nhs hearing aids and free test however on phoning told they don't take self referral despite web site saying they do. Can't understand the misinformation”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue.

Posted 1 year ago

“I purchased a pair of Emporio Romani varifocal spectacles in 2003 but after a few weeks the right arm became loose so the local branch tightened it, only for it to happen again and again. They then replaced the item with the same frame but it happened again. Then, the silicone sleeve on the left arm split asunder, leaving a sharp edge to rest on my ear. I asked about another replacement oh to find that the producer had been withdrawn (I wonder why?). Even though it less than a year since the second frame was produced, Scrivens claimed that any warranty related to the first pair and refused to replace them or make a contribution to a different pair. Now, the silicone sleeve to the other arm had failed completely and I am relying on a sticking plaster to stop it cutting into my ear while I am away on holiday. Thanks, Scrivens, for nothing!”

Helpful Report

Posted 2 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“I had a problem with my right ear so didn't get my aids until February 2024. The service was very good.”

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Posted 2 years ago

Thank you for the kind words!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews