Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,013 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had my eyes and ears checked at Scrivens in Ely (Cambs) & went on to purchase hearing aids. The whole process was excellent, the customer service and attention to detail to answer all my questions made me feel at ease, (as it was my first time wearing hearing aids). I highly recommend the service provided by the Ely branch,”

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(Ely) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Very happy with the service with scrivens.”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“I had exemplary service at Havant Branch. Tom was most helpful. Many thanks indeed.”

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(Havant) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Havant!

Posted 1 year ago

“My mother purchased private hearing aids over 2 years ago, the service was amazing which makes it hard to give Scrivens any negative feedback. However, around July time, a few weeks before I paid for the Essential Care package I emailed requesting some more batteries and wax filters. All that was sent was 2 packs of filters. I assumed that because it was coming up to the 24 month mark you might have been waiting to see if we took out the care package before sending anymore. Once I had renewed and my mum had seen the HAA at our local branch I put in another request, nothing was sent. I purchased some batteries and filters myself as she was about to run out. I then emailed again a week ago asking for some to be sent, again we are still waiting, it looks like I will be having to purchase them myself again. Why do you state this comes under your Essential Care when your ignore customers requests for supplies? Edit - after sending another email yesterday, she has today received just 2x more white tips but still no batteries. Despite 3 requests, my mother has not received batteries now since March, not good enough.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“The staff were very helpful, kind and supportive both on the phone and in branch at Hunslet. Excellent service rate at 10/10”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Thank you for yourservice which was quick and efficient”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Your customer sevice levels at your Havant branch need reviewing. No one person seems to have been trained in customer relationships . Staff remain seated at their desk, do not greet or direct any potential new customers . The turn around time for ear moulds is excessive at 4 / 6 weeks and i am still only able to use one of my two hearing aids due to a poor fit to my ear . The other aid falls out during any strenuous exercise. I had 20 years of excellent sevice at a local NHS Hospital and your companies appointment is a backward step.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“The actual hearing test at Droitwich was very good but have had to wait 7 weeks for the hearing aid and also had to call you twice to chase up.”

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Posted 1 year ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Always great whenever I visit for my eye tests. Knowledgeable and helpful. I wouldn't visit any other optical stores apart from them.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Had an eye test in August & needed new varifocal specs which took 12 calendar days to arrive. Couldn't read through them so they went back to be remade. Two weeks later still not heard anything. Paid £277 deposit 4 weeks ago & got nothing to show for it. Thinking of moving to vision express”

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Posted 1 year ago

“Hearing test 19.9.24 at Hedge End opticians Very helpful staff and extremely professional”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Great service at Corporation St. The health test for my eyes is very important because there is Glaucoma in my family so having that sling with the eye test is very welcome. All the staff are lovely and very helpful.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“First class service, friendly, professional and thorough. I had an eye test at the Pocklington branch this morning and found the staff there a pleasure to deal with. I didn’t need new glasses and there was no hard sell to make me buy any.”

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(Pocklington) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Pocklington!

Posted 1 year ago

“The staff at the Kings Heath branch are very polite and helpful especially Emma, who went through all my opinions carefully and with the help of her colleagues helped me to pick the right frames to suit me I would highly recommend scrivens at Kings Heath.”

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(Kings Heath) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Very helpful listens to you. Very patient”

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Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Good all round service”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“The customer service which I have received on more than one occasion at the Stapleford, Nottingham branch has always been superb. A great team of helpful people.”

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(Stapleford) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Stapleford!

Posted 1 year ago

“Customer service is unparalleled. Staff members have excellent knowledge of products and can recommend things without using jargon.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent service all round. I was welcomer into the branch by Kevin, had an informative chat with the optometrist, who explained everything fully during the test and booked a follow-up appointment to check an abnomily. Kevin then assisted with my choice of frames and lenses and I left the branch very satisfied.”

Helpful Report

Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Excellent service and attention”

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Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,013 reviews