Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,075 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Computer glasses needed repair also order a new pair with minimum fuss all ordered and received within timescales with pleasant knowledgable staff”

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Posted 8 years ago

Thank you for your feedback.

Posted 8 years ago

“Excellent service from beginning to end from ease of booking to collecting new glasses. Have varifocals and all the different types of lenses were explained to me and recommendations made. Extremely helpful and glasses are perfect for me”

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Posted 8 years ago

Hi Lesley, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“I always feel a valued custromer at Scrivens Opticians in Maidenhead. I have confidence in their optometrists. They do their best to fit my glasses to my less than cooperative face.”

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Posted 8 years ago

Hi Pauline, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Excellent srvice , great staff and value for money.”

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Posted 8 years ago

Hi Martin, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Excellent service from professional people.I go to Royton branch which cannot be faulted.The optician (CLair) is the tops and the sales staff (Liz and her team) are extremely helpful and friendly”

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Posted 8 years ago

Hi Mary, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“The staff at the chapel en Le Frith branch were so friendly, helpful and knowledgeable. I ordered two pairs of glasses and very happy thanks.”

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Posted 8 years ago

Hi Edward, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Excellent service nice and perlight”

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Posted 8 years ago

Thank you for your feedback.

Posted 8 years ago

“My husband and I use Scrivens quite a lot. The service from all the staff is always very good, and they are very helpful. The opticians are excellent when giving an eye test. And Richard who does the contact lense check is very efficient too. So in all we are both very happy with all the staff who work at Scrivens in Bourne, thank you.”

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Posted 8 years ago

Thank you for your feedback.

Posted 8 years ago

“I found all the staff to be attentive , pleasant and caring. No pressure on time or choice when deciding what frames I would like, . Very good customer service .”

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Posted 8 years ago

Hi Susan, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Excellent service. The only time in twenty years I haven't had to take glasses back to get them either corrected or to return them because they were incorrect.”

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Posted 8 years ago

Hi Tony, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Purchased a pair of hearing aids 6 months ago unfortunately I lost one while on holiday. I need to replace it but the price quoted is £250 on top of purchase price not a nice practice and will not be using Scrivens again if this is the way they treat existing customers”

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Posted 8 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with the details, they will investigate this for you.

Posted 8 years ago

“Knowledgeable, helpful staff. Good range of fashionable glasses both economy and designer ranges. Clear feedback from the optometrist following eye and hearing test.”

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Posted 8 years ago

Hi Jennifer, thank you for your comments. We'll pass them on to the team at your local branch.

Posted 8 years ago

“Professional service and ability to book an appointment on a Saturday”

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Posted 8 years ago

Thank you for your comments.

Posted 8 years ago

“I love my optician - I have absolute confidence in her diagnosis- if only your glasses were more reasonable - I can’t afford your prices even with special offers”

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Posted 8 years ago

Thank you for your feedback.

Posted 8 years ago

“Helpful staff, all new what they were doing.”

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Posted 8 years ago

Hi Ken, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Really not pleased, with the final outcome Having been advised to try varifocals which did not work then having bifocals which I am should I say making do with. Still having to squint at mid distance and using another pair for computer work I feel that i did not get value for money (£300 +) I will not use Scrivens again.”

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Posted 8 years ago

Hi Stuart, thank you for bringing this to our attention. We'll ask the Customer Care team to investigate this for you.

Posted 8 years ago

“The staff are polite appointments fairly efficient. I have had a good experience with them they supplied hearing aids that worked very well up until last November when I was given new Hearing Aids the audiologist set them but the where absolutely useless I went back numerous occasions he reset them a few more times but the particular type Bernathon still did not work. The audiologist then tried some second hand Starkey aids the volume did not work on them and they where even worse than the Bernafon. On my last visit he was not interested he just gave the original bernafon aids back told me he had made a few tweaks again, they did not work the first and they where still useless, how is it possible he would think they would work a second time. I am really annoyed with them, the original lady audiologist was brilliant never had a problem with the previous hearing aids in fact even though the aids are 4 year old they work almost perfect, unfortunately now I will have to wait another 2 years before I can use another NHS supplier they of coarse will still get paid from the NHS for another 2 years. I have emailed them of my dissatisfaction but they have not even bothered to reply. Anyone wanting NHS hearing aids I would recommend trying elsewhere.”

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Posted 8 years ago

Hi Derek, thank you for bringing this to our attention. We'll pass your comments on to the Customer Care team who will investigate this for you.

Posted 8 years ago

“i have used Scrivens for many years for both contact lenses and eye test. The staff in Huddersfield have remained fairly constant and I always feel like a valued customer. The staff are knowledgeable with a professional manner but remain very personable.”

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Posted 8 years ago

Hi Anne, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“very attentive and polite. New spectacles fit well and are very satisfactory.”

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Posted 8 years ago

Hi Shirley, thank you for your comments. We'll pass them on to the team at your local branch.

Posted 8 years ago

“At times I felt as though I was being harassed by the optician although I informed them that I had, had a recent knee operation and would get in touch when able to, I was then bombarded with texts and emails about my eye test even when I had made an appointment I received 3 texts reminding me of the time and again the day I went to pick up my new glasses I received a letter informing me I needed an eye test this made me feel is it worth going to this optician if I was going to be harassed like this.I realize they are computer generated but this to was overkill.”

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Posted 8 years ago

Hi Margaret, thank you for your feedback. We'll pass your comments on to the appropriate department for you.

Posted 8 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,075 reviews