Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,006 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a beautiful experience at Scrivens last Thursday. Everyone there was kind, helpful and professional. An excellent service. Thank you.”

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Posted 1 year ago

Thank you for the kind words! We’re so happy your visit went so smoothly!

Posted 1 year ago

“Customer service second to none. Friendly staff and great service”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent service and customer care”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Best OpticiansI have used for years. I’m a new customer and the detailed eye examination given was so professionally conducted. The advice given by the ophthalmologist during the test followed by excellent information by the staff to assist with my prescription gave me confidence that they really cared. Highly recommend this team in Bishop Auckland”

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(Bishop Auckland) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Mildenhall shop phone and cancel appointments with lame excuses have use Newmarket before without issues but Mildenhall are offer poor service. Won't be using Scivens again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Rugeley shop. Friendly, helpful staff. Prices a bit on the high side but make up for that with excellent customer service, not pushy, no hard selling, I got exactly what I needed/wanted with no pressure. They genuinely care. Will highly recommend.”

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(Rugeley) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“The process of applying for my hearing aids was very straightforward, and my consultant very helpful and friendly. I was firstly referred by my GP and my appointment made very quickly, after having ear wax removal first. When I received my personal hearing aids, and had them fitted, I was astounded at the difference it made. and how hard of hearing I must have been. So it has been such a wonderful contrast to daily life.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“My first visit to Scrivens, Brandon was a delight. Friendly staff who took the time to do a thorough and professional job. I collected my new glasses this morning and am very pleased. I thoroughly recommend these guys and will certainly be using again.”

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(Brandon) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Brandon!

Posted 1 year ago

“Disgusting service arrived at 12 55 for a 1pm appt at 1 10pm l was told l couldn't be seen as previous appt was taking longer and that they would be at least another 20mins as a nhs patient and they say you are tied to them for 3yrs from first appt they think it gives them the right to treat you like this l do not think so”

Helpful Report

Posted 1 year ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“After moving to Ripley in 2023. I wanted a local opticians. I cannot describe how happy I was from start to finish. The receptionists are friendly and informative. I had an eye test and a hearing test. After the eye examination I received professional advise and guidance as to a frame and the correct type of lenses for me. It is a great service delivered well. I would have no hesitation on recommending Scriven's Opticians.”

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(Ripley) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Scrivens in Didcot takes great care of my family’s eye health. Super friendly team and very knowledgeable and organised.”

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(Didcot) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I had my hearing tested today by Abi Warrington at Gosport. WOW! After spending thousands of pounds and having had loads of tests and consultations everywhere over the last 15-20 years, Abi was the only one to notice that the test results and hearing aids were not producing the expected benefit. Ten minutes later, I could hear again after she made physical changes to the positioning of my hearing aids. What a revelation!! Thank you so much Abi; being able to hear again will change my life!”

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(Gosport) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 1 year ago

“Staff were very kind. Told me of offers on glasses. Explained things well. Excellent experience.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Friendly and efficient staff. Excellent customer care for eye test and hearing test”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very friendly staff and good choice of glasses”

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Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Excellent professional and very knowledgeable helpful staff. Always a pleasure to visit this branch.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Very easy to book an appointment. Extremely friendly, professional staff, and a wide range of frames at reasonable prices. No pressure to purchase, but why go elsewhere when the service is so good here?”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Really kind staff and professional :)”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Amazing staff! So helpful and friendly and great with the kids!”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Excellent service, wide range of frames, all shapes, sizes and some very reasonable and attractive. Great shop in the village, long may it remain. Love the personal touch.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,006 reviews