Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Magnificent service from all the staff at Broadstone branch Thank you !!!!”

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(Broadstone) - Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 2 years ago

“All the staff was lovely and really helpful 🤩🤩🤩🤩🤩 highly recommend them 😁”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I could not fault the Branch at Market Deeping or the Staff and the Service they gave. Absolutely excellent. Would be happy to recommend anyone”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Excellent service really nice caring staff a much better experience than Specsavers.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Very freindly staff.felt really happy with their service.”

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Posted 2 years ago

Thank you for the kind words!

Posted 2 years ago

“Updated my hearing aids and work really well”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“Had an eye test this week having used Scrivens for my hearing aids. Very thorough and explained everything .All the staff very helpful and friendly.Highly recommend Bishop Auckland branch.”

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(Bishop Auckland) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bishop Auckland!

Posted 2 years ago

“Great service and friendly staff. Will definitely keep going there for eye tests etc. i like the personalised service.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“The members of staff are always friendly and polite. For my eye test recently, I saw the optician on time & she was very clear when giving me the result of my eye test.”

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Posted 2 years ago

Thank you for the kind words!

Posted 2 years ago

“My recent eye test was fantastic. It was not rushed, I was talked through every step and what they were checking for, and although I needed glasses there was no hard sell. Scrivens Newark- a big thumbs up from me”

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(Newark) - Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“The most friendliest knowledgeable team at Hedge End There care amd service in both my optical and hearing appointments was second to none and the front of house team made sure there was a continuation of care with any questions I asked”

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(Southampton Hedge End) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hedge End!

Posted 2 years ago

“I had an appointment yesterday with Hayley, an Audiologist at Scrivens in Alfreton, Derbyshire about getting NHS hearing aids. I was very pleased with the outcome - she was professional, listened to my concerns and acted with care and consideration. Well done.”

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(Alfreton) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Alfreton went so smoothly!

Posted 2 years ago

“I am customer in Scrivens Feltham for long time for eyes and hearing, I love music and I bought private hearing aids some time ago as I do want to listen my music in the best way possible. I do go back to Feltham branch often to get my hearing aids adjusted as I am very specific about my music as I monition earlier. Branch manager Dipesh and team always made me feel welcome and happy to help me with quick appointment. The atmosphere in branch is always so nice and friendly and I always fell good to go for any help, eyes or hearing. Aaman is very professional and listen to my needs and always helped me in best way and pleased me very much. I love my music and them to help me to give me my youth back is the best gift. Thank you”

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(Feltham) - Posted 2 years ago

Thanks for the excellent review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 2 years ago

“I wasn't happy with the old style NHS hearing aids, staff at Sutton Coldfield store recommended the new NHS digital ones that came out this Summer and they are great, so much better, the staff at the store are so helpful, explained everything and a couple of times when I had a problem or not sure with anything I have popped back and they explain things and very patient with me, a big thank you to Sophie, she has been fantastic.”

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(Sutton Coldfield) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Sutton Coldfield went so smoothly!

Posted 2 years ago

“Very professional and friendly Staff. I was referred by the Optician Miss Rashid for Laser therapy at the Hospital on one of my eyes (post cataract operation blurring). Hence no glasses yet until this has been completed”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“I have been attending Scrivens Ringwood for at least five years. I have always had first class service, which is why I booked my annual eye test there this morning.”

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(Ringwood) - Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Very pleased with the service during my first experience with Scrivens Alsager . Paul in particular was very helpful , knowledgeable and attentive . highly recommend Scrivens as a result of my visit .”

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(Alsager) - Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 2 years ago

“I had my 2-year eye test checked at the Royston branch last week, which was very pleasant. The person carrying out the various tests was professional and very pleasant, explaining everything in detail. Then I went to the ophthalmologist for the vision test per se and he was very thorough, very clear and extremely professional. I was well-informed and found the whole session pleasant. Definitely recommend this branch.”

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Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Royston went so smoothly!

Posted 2 years ago

“I've been a customer with Scrivens for many years, & most recently @my appt for my eye test, i found the Staff in place @the Rushden Branch very engaging, friendly, enthusiastic & knowledgeable! It was a pleasure to be within such an uplifting environment & the branch appears to be thriving with such a warm, positive energy & great customer care! Keep up the good work, it's much appreciated by the customer!”

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(Rushden) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rushden!

Posted 2 years ago

“I arrived for my eye test. The Optician said she might need to take a call from her Solicitor. I said ok assuming that if it happened it would take 5 or 10 minutes max. We started the eye test and about 10 minutes in she received a phone call and it was her Solicitors so she left the room. I waited over 15 minutes when a colleague came and said she would not be long. I again waited but started to loose my good will over it as I had only parked for an hour. After 22 minutes still no sign of the Optician I have never experienced anything so unprofessional. I left sad and annoyed that I had wasted my time and money. I did speak the 2 ladies on reception and told them why I was leaving. I have had no contact from the branch or apology and quite honestly I have never been treated that way before. I would not recommend the Doncaster branch after my experience and I am planning on putting a review on Facebook when I get time.”

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Posted 2 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews