Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience visiting Scrivens was excellent. The Optician was very thorough and answered all my questions so I understood the whole process easily. I have since received an appointment to have my pressure checked at the eye hospital in October which I think was overdue thank you .”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Excellent, efficient and professional service from the Team at the Cotteridge Branch Birmingham”

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(Cotteridge) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Cotteridge!

Posted 2 years ago

“Very caring and courteous staff, made me feel very welcome”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Excellent service and friendly”

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Posted 2 years ago

Thank you so much for your review!

Posted 2 years ago

“Polite, professional, friendly.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Excellent service, optician marvelous, as were the staff”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“The whole experience is excellent. Very friendly staff and excellent service”

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Posted 2 years ago

Thank you for the kind words!

Posted 2 years ago

“Very professional and caring”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“What a lovely service I received at my appointment. The two girls on the desk were brilliant and so friendly. The optician was really nice and explained things so well. Such a lot of choice of frames and such a good price. Thank you all so much. Will recommend to all my friends and family.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Room for improvement/training. Had an eye test and ordered varifocals from the Fordhouses store in Wolverhampton. When i came to collect them the reading area was far too low. Saw a gentleman who explained the issue and remade them. I was pleased so ordered another pair which the same gentleman sorted for me. 3 stars as i had to come back 2/3 times and none of the other staff knew what to do. I think its inconvenient to visit multiple times before you can speak to someone who knows what they’re doing”

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Posted 2 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“Customer service and staff at Haywards heath branch are always friendly and very helpful. Excellent service whether it be audio or new specs. Thank you all. John...x”

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(Haywards Heath) - Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Unbelievably great service from Nina at Clifton (Bristol) branch in accommodating my 93 year old Aunt for an emergency appointment! She very quickly understood the problem that my Aunt was facing and was able to negotiate to move another patient to a different time to accommodate this emergency. My thanks to that patient also!”

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(Clifton) - Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“The people who work at Scrivens make you feel so relaxed And they are very professional”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Glasses taking way too long.”

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Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Branch staff in Erdington are lovely. I have always received excellent service from them. However, when a problem arises, don’t expect any satisfaction from customer service at head office. After being a loyal customer for a good few years, sadly I will not be using. scrivens again”

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Posted 2 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“I have been very pleased with the service at Mill Hill Broadway branch, both for sight and hearing!”

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(Mill Hill) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Mill Hill!

Posted 2 years ago

“As an|NHS hearing patient Scrives have not come up to my expectations. The after service I have received has been non-existent, so much so I have now resorted to buying aids privately for the sake of my health and the difference is astonishing. I accept that NHS aids were free, but the hearing test was only satisfactory. In the 12 months that I have been fitted with aids, only batteries have been sent to me twice with no compliment slip or letter, only an envelope with the items enclosed. I have never received tubes or domes which I understood should be changed about every 3 months !! Trying to find an email address to write to them is almost impossible as telephoning is pointless. All in all I would not use them again.”

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Posted 2 years ago

“Excellent Service, everyone there were so helpful to me as I am dissabled and iI had lost my Husband 4 weeks prior, they took me under their wing. Helping me with my coat, making sure I was OK and helping me to the Rooms for my Eye Tests. Also when all was completed They helped me with the Glasses and the Sunglasses. I was very very impressed, Do not seem to get the attention nowadays as they gave me. Looking forward to going back for fitment and collecting my Glasses. Big Thank you Scrivens Nothing was too much trouble.”

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(Wimborne) - Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Service is absolutely incredible 👏 and so is customer service, I recommend scrivens for both their services!!!!!”

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Posted 2 years ago

Thank you for the excellent review!

Posted 2 years ago

“Excellent service and customer care from start to finish. I will return to this branch again. Thank you to all the staff.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews