Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,073 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an eye test end Nov 2023. Very helpful reception and went into eye test on time. The optician was extremely good, and friendly. Certainly very professional and in my opinion was best optician I’ve seen for quite a while. Would certainly recommend these (Totton) folks.”

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(Southampton Totton) - Posted 2 years ago

Hi Martin, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Excellent service from Scrivens when I visited my N.H.S. surgery Barbourne Worcester. The gentleman I saw was very adept at explaining and was very helpful and the and the hearing aids supplied were very good. Thank you.”

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Posted 2 years ago

Hi Arthur, thank you for your wonderful review!

Posted 2 years ago

“Collected new spectacles today and was greeted with a smile as usual from Akta. I have known Akta for many years and always feel that the service she delivers is personal. Akta is helpful, knowledgeable, friendly and polite. An asset and credit to Scrivens. Sue”

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Posted 2 years ago

Hi Sue, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“early days for my hearing aids, still testing different environmental results hopefully will soon go back to discuss any issues with my scrivener team. Cannot fault the service and care shown to me & my wife who incidentally ended up not needing hearing aids 100% recommend this organisation.”

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Posted 2 years ago

Hi John, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“The tests were easy to follow, the outcome was what i wanted, to hear better and that happened. Thank you Mr Adeel Islam.”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Broadstone Scrivens have the most amazing team of professionals who really care. The care they’ve given my 10-year old daughter with myopia over the last two years have been exemplary.”

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(Broadstone) - Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I visited your Widnes store this week and was seen to by Vanessa Jones. I was seen to on time by Vanessa and cannot praise her enough. She was helpful, knowledgeable and had a really good manner which I was grateful for as this was my first hearing test. She carefully went through the pre test questionnaire followed by the test itself. Then went through the types of hearing aides fitting and after care. My husband was with me and he has NHS hearing aides and she had quick look at them explaining how perhaps she could improve quality with a private set. he said he was impressed and would probably make an appointment. All in all I would describe her as a valuable asset to your business with they way I was dealt with and her business acumen seeing an opportunity with my husbands hearing. Well done indeed”

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(Widnes) - Posted 2 years ago

Hi Margaret, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“I attended the Willenhall branch of Scrivens for a routine check up of my hearing aids. I was met by Sophie who was courteous, put myself and my wife at ease and we were so impressed by her knowledge and help that we both came out of her office "singing" her praises of an excellent service. This young lady was the best advisor we have ever met and cannot praise her enough. Hopefully you will pass on our comments to Sophie?”

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(Willenhall) - Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Willenhall.

Posted 2 years ago

“I found the gentleman was helpful and took the time to explain everything to me”

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Posted 2 years ago

Hi Joseph, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“The members and doctors are excellent here . Apprecaite 👏👏”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Excellent service very experienced opticians lovely welcoming staff. Thank you”

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Posted 2 years ago

Hi Anne, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Scrivens in Stamford PE9, have been brilliant. They are very supportive and welcoming and go the extra mile in ensuring their customers receive the very best of care and attention. They replaced my wires when the aids fell on the floor from the coffee table. I normally take them out in my bedroom and pop them in their cushioned covers, however this was an exception, whilst vacuuming. Much later, I found that the dog had chewed one. The other had disappeared, (possibly up the vacuum hose). I was happy to pay for replacements as it was my own fault, however they very kindly replaced them asap, even though I had only them for a very short time. Thankfully, the aids themselves were fine! Therefore, as a result of their excellence, I hope to obtaini my glasses from there, too. Thank you everyone; you are all great x Kind regards - Anne”

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(Stamford) - Posted 2 years ago

Hi Anne, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“I visited Rotherham branch for me and my little boy to have an eye test, after a bad experience at another opticians, all the staff was friendly the optician Robert that gave us our eye tests talked us through everything they was doing which made my son feel at ease, carina who did my glasses for me was very helpful, talked through all my options and was very thorough”

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(Rotherham) - Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rotherham.

Posted 2 years ago

“I use your Havant branch, the staff there are very kind and professional, and they supplied me with a NHS hearing aid and batteries; and certainly go the extra mile. Other firms, simply wanted to charge me nearly £7000 and were not as thorough as Scrivens; I can certainly recommend them.”

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(Havant) - Posted 2 years ago

Hi Roger, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“The ladies Michelle Kim and the gentleman from bury st Edmund’s was most efficient made me feel welcome Did a fab job. Great customer service skills Many thanks to all Georgina Keep up your fantastic work.”

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(Bury St Edmunds) - Posted 2 years ago

Hi Georgina, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Recent visit to market Deeping branch, my specs had broken, sight test available that day and new specs were ordered, they only took6/7 working days, very quick for transition varifocals. Can't complain about staff or service, my only criticism the staff member who dispensed and fitted specs at collection, could have interacted with me more, the branch wasn't busy either of my visits so no reason to rush me through the process, maybe being retired staff member I expected too much.”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Excellent service at the Gosport Branch. Lovely people who put me at ease as soon as I walked in. Very professional…”

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(Gosport) - Posted 2 years ago

Hi Mike, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Always happy to help with any issues with my hearing aid & my new glasses that ive not long had as the lenses had to be re placed. This was no trouble for the team at Bedminster Bristol. All staff members are absolutely welcoming & wonderful,I can't praise them enough.”

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(Bedminster) - Posted 2 years ago

Hi Jacqueline, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bedminster.

Posted 2 years ago

“Well what a great bunch of people in the feltham branch, from Dipesh the manager to Lea the assistant very attentive and 5 star service wouldnt go anywhere else. And the quality of the glasses is really good.”

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(Feltham) - Posted 2 years ago

Hi Judy, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Very happy about service I've had no reason for after care at the moment.”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,073 reviews