Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,925 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Louise and Maxine at Sutton Coldfield branch helped me today giving excellent professional service.”

Helpful Report

(Sutton Coldfield) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield!

Posted 1 month ago

“Polite & well informed staff. Explained the eye testing well and did not feel ’rushed’ as I have done in the past with other opticians. Happy to recommend Herne Bay, Scrivens Opticians.”

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Posted 1 month ago

Thank you for the kind words!

Posted 1 month ago

“Went to Scrivens in Lymington, I can’t recommend this opticians highly enough! While on holiday my glasses broke, and I was worried I’d be stuck without them. The team were absolutely incredible – they managed to fit my lenses into a brand-new frame there and then. The service was fast, friendly,professional and the value was excellent too. Truly outstanding customer care – they went above and beyond to help me.”

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(Lymington) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“From the moment I rang the Bilston store, asking for an eye test appointment, I was treated with the utmost courtesy, respect and friendliness. I was offered a same day or next day appointment. I went today and was seen straight away. Kelly, the manager, Mala, the optometrist and Ellie, who did my fields test and helped me choose my glasses were all lovely and gave a brilliant service. I can't wait to pick my glasses up and start wearing them!”

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(Bilston) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I have just popped into scrivens opticians in Newquay not only very friendly but sorted my glasses with a screw for the lens 😊 mine was lost ), new nose pads and made my frames fit tighter too👍 when I asked the cost the assistant replied no charge 🙂such wonderful customer service well done to scrivens optician you have such lovely staff a credit to your company 👏1 very happy customer has just st left your shop 😄”

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(Newquay) - Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 1 month ago

“On two consecutive occasions weeks apart, the Havant Branch of Scrivens changed my elderly father's appointments on the days he was to be seen because he needs new hearing aids. They did this by calling him but of course he could not hear. Both times they said it was due to computer issues. They gave him a card with a number to the branch that he could call. Surprise surprise, no one answers when I called the number at this branch. So my father has had to endure 5 weeks without his hearing aids. Very frustrating!”

Helpful Report

Posted 1 month ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 month ago

“Recently had an update of my hearing aids in Weston-s-Mare and was helped by Micheal who, in all the years I've been coming to Scrivens, was the most helpful, thorough, informative and pleasant young man I've seen. I do hope I have the opportunity to be served by him the next time. Thank you Michael.”

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(Weston Super Mare) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Just passing through Weymouth. Lost a nose pad on my glasses and they were uncomfortable. Dropped into Scrivens, St Mary's street. Friendly, welcoming and helpful. All sorted without any fuss. Thanks.”

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(Weymouth) - Posted 1 month ago

Thank you for the kind words!

Posted 1 month ago

“What great service. Namira was professional, personable and extremely helpful. I would highly recommend this branch.”

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Posted 1 month ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 month ago

“Both myself and husband went for eye tests this morning everyone was very helpful we have been coming to Brandon Scrivens for several years now and have found them very friendly”

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(Brandon) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Staff at Chapel branch were fantastic with my 10yr old son. They made him really comfortable and took time to explain things to him. Frame choice was really good and very suitable for his needs. Thank thank you to them all. Great branch.”

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(Chapel-en-le-Frith) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Hearing test and hearing aid fitting. Hythe branch. Excellent service. Whole process carried out professionally and courteously throughout. All my questions were answered, and relevant information given in a manner I could understand. Definitely recommended!”

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(Southampton Hythe) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hythe!

Posted 1 month ago

“Been going here for the past 30 years never had any problems Staff are always polite and helpful. I wouldn't think of going anywhere ells.”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“I received the best attention at the Gosport branch, the Audiologist diagnosed my hearing requirements, gave brilliant hearing test and told me very clearly what my problems were, carried out the best test I have ever had and solved my hearing issues. I now have vastly improved hearing with the hearing aids now tuned and adjusted perfectly. Now am completely satisfied with the best hearing restored - thank you very much. Brilliant audiologist”

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(Gosport) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Gosport!

Posted 1 month ago

“I have just been to your branch in Gosport High Street and it is a complete disaster what a terrible service. The right hand does not know what the left hand is doing. No one can make a decision one minute they have my hearing aids then I have to make another appointment. I want no more to do with them I will do without them. Scrivens are making a lot of money from NHS but there service is awful”

Helpful Report

Posted 1 month ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 month ago

“The Scrivens Halesowen practice gave such great service to my mom when she went in for her hearing test, very friendly and knowledgeable. Many Thanks.”

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(Halesowen) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Needing a hearing test I decide I would go to Scrivens the service was excellent Dean was very good made you feel relaxed Dean answered any questions I had he explained everything in great detail I would recommend Scrivens”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“I was given an appointment for an eye test the day after contacting the Rugby branch. The optometrist carrying out the eye test, Ruhela, was was very friendly and very professional, her testing and examination of my eyes was very thorough. Belinda, the shop assistant, was very welcoming, explained and then checked my peripheral vision and showed me the frames after the eye test. All in all, a very professional service provided by the staff and I actually enjoyed my trip to the optician.”

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(Rugby) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Very helpful and not rushed in and out like some other companies”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“This has to be the best Optician service in the UK! Special thanks to Ryan for explaining things which no other service had done; to Nadia and Alex. You were so friendly and professional and nothing was too much trouble. Thank you so much. I can highly recommend recommend this service.”

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Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,925 reviews