Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“Awful customer service . Just rang the Sheldon B26 store about my Dads hearing aids which were faulty after just a few months and have had to be sent away. They cost over £3000. He had to wait a week for the hearing specialist for an appointment and now another week for the repair and we’ve heard nothing so I rang to explain Dads been without his hearing aids for two weeks. It was Iike talking to a brick wall. ‘If we haven’t contacted you they aren’t back’. Well how unhelpful is that. We’d assumed that already , no offer to help further and was sarcastic when I mentioned that.”

Helpful Report

Posted 1 month ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 month ago

“Only use optical services & they are excellent”

Helpful Report

Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“I have been without working hearing aids for 6 months despite your staff attempting to adjust them, and they being sent for repair and returned direct to me not working properly: even after Miss Mohamed at Wickham adjusting them, they have failed again! I am unable to understand most of BBC news bulletins and any person that I am with can hear the buzzing of the left aid as well as I can! Wickam cannot offer me any appointments and Havant only October. your staff (faultless) are poweress to help because The System cannot cope with the situation: M'AIDEZ! Joe Vick”

Helpful Report

Posted 1 month ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 month ago

“I have been a customer of there's for over 30 years and they have always been helpful and friendly in what ever I have required as a customer.”

Helpful Report

Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Just had my prescription updated and bought some new glasses Clare and Katie’s knowledge of the business is second to none All questions answered and a great service to boot If you want great advice and warm welcome this is the place”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“Hi, you sent me a letter to ask me to fill in a form, which you said was to help you to improve your service. The letter supplied a unique ID number, in my case 334907. I logged onto your web site and filled in the box with my unique number 334907 and also filled in my date of birth 21/03/1946. Your web site informed me that I had got one of the details wrong! I checked your letter again and the ID number was definitely 334907. So I re-entered the required details again and once again was told that I had got one of the numbers wrong. I have to say that I was pretty certain that I had got my birthdate correct, so decided to try to contact you... But sadly real life took over and the one deaf aid that I had left, after having to send the other one back due to it stopping working, dropped down my list of priorities. How many stars would you recommend I give ( If I could get onto the form )? Kind Regards Mike Ayres Born 21st March 1946”

Helpful Report

Posted 1 month ago

“Hi, you sent me a letter to ask me to fill in a form, which you said was to help you to improve your service. The letter supplied a unique ID number, in my case 334907. I logged onto your web site and filled in the box with my unique number 334907 and also filled in my date of birth 21/03/1946. Your web site informed me that I had got one of the details wrong! I checked your letter again and the ID number was definitely 334907. So I re-entered the required details again and once again was told that I had got one of the numbers wrong. I have to say that I was pretty certain that I had got my birthdate correct, so decided to try to contact you... But sadly real life took over and the one deaf aid that I had left, after having to send the other one back due to it stopping working, dropped down my list of priorities. How many stars would you recommend I give ( If I could get onto the form )? Kind Regards Mike Ayres Born 21st March 1946”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 month ago

“I had an appointment regarding my hearing on Friday at Kentish Town and wish to pay tribute to all staff members who complete the family there. Doulac went out of his way for me from beginning to end. he was kind and patient and went the extra mile. Mary was a pleasure to deal with. so professional and helpful and helped me tremendously. the gorgeous 2 ladies on reception made me most welcome and too were extremely helpful. I shall be back. Thank you Guys!👌💝 you are an amazing asset to your company.”

Helpful Report

(Kentish Town) - Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“I reside in Eastbourne and I had to visit the peacehaven store as there was not an available audiologist in Eastbourne at the time. Very glad I made the journey as the people there were very informative, efficient, helpful and friendly. I would definitely recommend this company.”

Helpful Report

(Peacehaven) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven.

Posted 1 month ago

“After using another eyecare company for years, I decided to give Scrivens a try as it was a short walk away from my house. I booked a routine eye check even though I knew I had a glaring issue. It was confirmed by the optometrist, so she booked me in for specialist care. In May, that issue was resolved. During my 4 week follow up with that issue, it was decided to address the problem with my other eye. In August my other eye issue was resolved. After the two operations, my eyesight has returned to normal function. I want to say a massive thank you to the Leyton Scrivens branch for putting my name forward so see the specialists at Moorfields. I am forever thankful and grateful for that.”

Helpful Report

Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Fantastic care and service from Lynsey at the Chesterfield Market Place store. Expertly refitted my specs following my disappointment and discomfort following a fitting at another store. Would highly recommend! Customer Service as it should be.”

Helpful Report

(Chesterfield) - Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

“Both my husband and I went for an eyesight test and also had the hearing test while there. A lovely atmosphere in the shop, very welcoming. We were put at our ease. Nothing was too much trouble and the emphasis was on providing us with what we wanted as individuals. Very thorough optician ensuring our eyesight health was spot on. I would have no hesitation in recommending the services here.”

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Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Went to Scrivens in Diss for hearing test and aids. I want to thank and fully recommend Zoe and Francesca for being fully informative and also being very kind and caring. I hope Scrivens appreciate these two employees.”

Helpful Report

(Diss) - Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“The Bury St Edmunds branch is staffed by absolute professionals, with care for the client as an individual apparent in everything step of the process. Superb!”

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(Bury St Edmunds) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bury St Edmunds.

Posted 1 month ago

“I had an appointment with Francesca Lau at Mildenhall branch for a wax removal in August 2025 . She was very kind and professional and I would thoroughly recommend her to anyone .”

Helpful Report

Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Karl at Wallasey not only repaired my glasses but also gave my husbands glasses an MOT, great customer service you don't see anymore.”

Helpful Report

(Wallasey) - Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

“After having an eye examination the optician said that there was a dramatically difference in the new eye exam . Feeling very unsettled I went for a second opinion plus extra exam of the optic nerve this test was negative plus no change on my prescription . On phoning the branch at Ashby I asked for an email! Nothing . To ask who I speak to . Very upsetting experience. I shall contact the opticians on Tuesday 2nd September. I've had a 2nd opinion.”

Helpful Report

Posted 1 month ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 month ago

“The whole experience at the New Milton branch was amazing. The staff were very knowledgeable, helpful and patient. Really good old fashioned service. It's so good to be hear now and not have to sit in near silence watching TV with subtitles.”

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(New Milton) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“My elderly mum came into the Walthamstow branch on Wednesday to fix a problem with her hearing aid and the lady there was really helpful, thank you”

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(Walthamstow) - Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“I was today at scriven feltham branch ,the staff there are very friendly and polite also they provided excellent service to myself and my son too. Great team work.”

Helpful Report

(Feltham) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Feltham.

Posted 1 month ago

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