Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,940 Reviews

86 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited my local Scrivens in St Ives, Cambs for earwax removal for the first after previously using the NHS service at the GP Surgery. The clinician was very friendly and reassuring and explained everything to do with the microsuction procedure including describing what she had photographed throughout. Paramount was to make sure I was relaxed throughout and not to rush the procedure. I found the whole experience not unpleasant and even look forward to the follow-up to finish the job on one ear in particular that was initially very blocked. Once again I would like to praise the lady who dealt with me, and indeed the staff at Scrivens who have looked after my eyes and hearing over many years providing excellent customer service.”

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(St Ives) - Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 4 weeks ago

“I visited Scrivens again two weeks ago for a new hearing aid after three years with my old one. The manager Doulat is always so helpful and I found the hearing Care absolutely excellent. I hadn't met Mary before and she was so delightful in her manner very kind, very clear in all her explanations, i learned a lot even though I have had the aids sometime. She gave up extra time for me I am old and eeded quite a bit of help and she was just lovely so kind and considerate I couldn't rate her highly enough thank you again Scrivens always good and Mary this time.”

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Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“I would give Witney branch 5 stars. The test was very thorough and all the staff were very friendly and helpful. I was most impressed that I was able to have my lenses replaced and not have to purchase another frame.”

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(Witney) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I went to have my hearing aid looked at on Saturday morning in Haywards Heath branch. The woman started off ok. Until someone who she knew chatted to them. I as I was struggling putting my hearing aid back in my hear. No help from her. Unfortunately it’s putting me going back in there for help. The place I came from was actionfordeafness in Haywards Heath they closed last month. She was a big woman who served me.”

Helpful Report

Posted 1 month ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 month ago

“I went into the Waterlooville branch because my left sided hearing aid stopped working. I produced the faulty hearing aid only to be told it was not being used any more .I told the girl it was the one I got from them on my last visit ,only a couple of months before. The girl accused me of lying by saying they would never have given me the one in question. I tried to reason with her but she was adament. I was then told I would have to pay £77 for a new one which they would have to send away for. That was a week ago and I've heard nothing since (Please excuse the pun)”

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Posted 1 month ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 month ago

“Good treatment and happy with the aftercare.”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“Scrivens Brandon Suffolk Top Stars ⭐⭐ for Top ladies Very Professional, very friendly I have always had Issues with my eyes (Strabismus/Amblyopia) plus a small face , small Bridge Always come out happy with stylish fashionable glasses And I also have top notch Contact lenses too! Thank you 😊”

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(Brandon) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“I had my hearing test done recently and it was a very comprehensive test, my audiologist explained everything that I needed to know she was very knowledgeable and I left completely satisfied with the service she provided.”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Did not turn up for clinic .Did not even notify heath center they we not attending.”

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Posted 1 month ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 month ago

“Did not turn up for clinic .Did not even notify heath center they we not attending.”

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Posted 1 month ago

“The audiologist was friendly and sorted my hearing aids problem, also expertly micro suctioned my ears. I would definitely recommend.”

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Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“Inderjit, the Optometrist at the Rugby Branch has a wealth of knowledge and with this knowledge she was able to source the right type of contact lens for my specific needs. Inderjit, takes her time to explain the results of your eye test and the reasoning behind any recommendations. Sarah the Branch Manager and her team are welcoming, knowledgeable and polite. I often pop in to have my spectacles realigned and there has never been a time where I have been made to feel uncomfortable for asking, yet again! 'Thank you' to all of you for always making my visit a worthwhile experience.”

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(Rugby) - Posted 1 month ago

Thank you for the kind words! We’re so happy your visit at Rugby went so smoothly!

Posted 1 month ago

“All the staff at Feltham are wonderful. They use a very individual style to make you feel like a treasured customer. I'd like to thank each one of them for their care and attention. I would recommend without hesitation anyone to use their services if they need help with either hearing and sight loss.”

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(Feltham) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Yet again excellent service from the Alfreton staff. Hayley spent a long time ensuring everything was ok and would not carry out unnecessary procedures. The new staff member is sure to enjoy working there. See you all in a fortnight.”

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(Alfreton) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Alfreton!

Posted 1 month ago

“This review is about my experience over many years as regards your Kentish Town, London NW5 branch. I chose to attend at this branch after my local independent, and very reliable, optician closed down without notice. The Scrivens staffing has been very constant - with Michael, the resident professional, in place as long as I can remember. If I may: the star of the show is Doulat Richards who is a really delightful front of house man. He is incredibly understanding when I appear, and re-appear with some regularity, with yet another set of spectacles which I have managed to sit on or step on and do my best to demolish....He is well supported by lovely Avril. I am prepared to confess that I want to give Doulat a wee hug every time he helps me out while, for obvious reasons, I daren't.”

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(Kentish Town) - Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 1 month ago

“Louise and Maxine at Sutton Coldfield branch helped me today giving excellent professional service.”

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(Sutton Coldfield) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield!

Posted 1 month ago

“Polite & well informed staff. Explained the eye testing well and did not feel ’rushed’ as I have done in the past with other opticians. Happy to recommend Herne Bay, Scrivens Opticians.”

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Posted 1 month ago

Thank you for the kind words!

Posted 1 month ago

“Went to Scrivens in Lymington, I can’t recommend this opticians highly enough! While on holiday my glasses broke, and I was worried I’d be stuck without them. The team were absolutely incredible – they managed to fit my lenses into a brand-new frame there and then. The service was fast, friendly,professional and the value was excellent too. Truly outstanding customer care – they went above and beyond to help me.”

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(Lymington) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“From the moment I rang the Bilston store, asking for an eye test appointment, I was treated with the utmost courtesy, respect and friendliness. I was offered a same day or next day appointment. I went today and was seen straight away. Kelly, the manager, Mala, the optometrist and Ellie, who did my fields test and helped me choose my glasses were all lovely and gave a brilliant service. I can't wait to pick my glasses up and start wearing them!”

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(Bilston) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I have just popped into scrivens opticians in Newquay not only very friendly but sorted my glasses with a screw for the lens 😊 mine was lost ), new nose pads and made my frames fit tighter too👍 when I asked the cost the assistant replied no charge 🙂such wonderful customer service well done to scrivens optician you have such lovely staff a credit to your company 👏1 very happy customer has just st left your shop 😄”

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(Newquay) - Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 1 month ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,940 reviews