Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,059 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i said at time i thought hearing aids were flimsy but was told to try them and come back, went back today, lady said cant do anything now for you. never going to scrivens again”

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Posted 1 month ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 month ago

“After being a Scrivens customer for glasses for 3years I was offered a hearing test which I accepted. Haley at the Alfreton branch has been excellent giving good advice and then setting the aids up to suit me. I have visited for minor tweaks and nothing has been too much trouble, she even set my phone up to link with the aids. All the staff at Alfreton are really good, always welcoming, friendly and helpful, they even provided me with a cup of tea on a particularly cold day. I wish them all a good Christmas, they deserve it.”

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(Alfreton) - Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“It's been a very good experience with the people I've met, unfortunately for the problems I have been experiencing there has been no possibility to mention them in the questionnaire. The battery does not stay in place so the connection is broken. It took ages to work it out.”

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Posted 1 month ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 month ago

“Really friendly and efficient staff, appointment went well and my new glasses arrived in a timely manner.”

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Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“Excellent service from the whole team especially the Optometrist Amy, wouldn’t go anywhere else.”

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Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Had my hearing test, which was fine. However, I was told that I would be referred to the specialist hearing services, which is run by my local hospital. After a week, I contacted the specialist service to see if I could make an appointment (as suggested by the hearing test person) to be told that they had not received my referral yet. I contacted Scrivens, who told me that the referral had been made via my GP. They also told me that it had been done again that day. I contacted my GP, who told me that they had not received any referral from Scrivens for me. I spoke to Scrivens the following day and it was confirmed that the referral had been made twice and also a printed letter had been sent. I asked if a letter could be sent to me and it was confirmed that one would be sent in the post and couldn't be sent by email due to security issues. I spoke again to my GP and they confirmed that they had not received anything from Scrivens. So I don't know who to believe now, but I am stuck in the middle of this having not had any treatment for a year. The ridiculous thing is that the hospital said that Scrivens could have referred me to them directly and not go through the GP. Whatever, the system said doesn't work and it is us poor service users who suffer. I am able to deal with it, but what would happen if it were someone not able to do that?”

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Posted 2 months ago

“Excellent, Many thanks”

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Posted 2 months ago

Thank you for your wonderful review!

Posted 1 month ago

“I like the Customer Service at Waterlooville. All the staff are helpful and friendly and very competent.”

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(Waterlooville) - Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Extremely helpfull and I would highly recommend it for service and friendliness A+++++”

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Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 months ago

“Excellent hearing care service at Scrivens, Hawthorn Road, Kingstanding, as usual. Sophie always empathetic to the hearing needs of my 91 year old mother and we will return to see her in the New Year.”

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(Hawthorn Road) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Very friendly and knowledgable staff. Good advice given. Happy with my new glasses”

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Posted 2 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 2 months ago

“I went to collect my new glasses today and was served by Helen As soon as you step through the door it is such a nice welcoming atmosphere Helen was so helpful and her assistant Abby who is a nice friendly person worked well together Would definitely recommend them for optical or hearing needs”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“After noticing that my NHS hearing aids were not working properly, I made an appointment with Scrivens in Abingdon and explained the situation. The audiologist went through all the possible causes of my problem anf eventually found that my hearing aids needed adjustment. he was very thorough and solved the problem. Looking to the future, I asked about private hearing aids and he gave me all the information I needed. A brilliant service. 5*.”

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(Abingdon) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I have been using the Hythe branch of Scrivens for a number of years. They are unfailingly kind courteous and highly professional. Recently I had an issue after NHS cataract surgery and Bruce went out of his way to resolve it for me. I always feel well cared for and thank them all for their kindness. Scrivens should be proud of this fine team.”

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(Southampton Hythe) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Southampton Hythe.

Posted 2 months ago

“My wife and I had an audio test recently at the Rugeley branch . We are most impressed with the service we received . We would like to commend the audiologist Stuart for his excellent professionalism and his 45 year knowledge . He was able to explain what our hearing problems were in a very informative manner . Ben gave us a full demonstration on fitting , cleaning and after care . Highly recommended”

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(Rugeley) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Hannah King tested my hearing at The Windmill practice in Wymondham and also fitted me with new hearing aids. I would like to make the point that I thought she was outstanding in every respect, leading me in no doubt that I had been assessed thoroughly and fitted with the appropriate hearing aids. Thank you, Hannah. Kind regards, Chris Roberts.”

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Posted 2 months ago

Thank you for your wonderful review!

Posted 2 months ago

“Had my eyes checked for my new glasses. Everyone prompt and very helpful. Couldn't be improved !”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Been a customer with this opticians for 20+ years and can honestly say I’ve never had a bad experience. All staff are delightful to talk to. Very welcoming. Highly recommend using this opticians If I could give 10 stars I would”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I have been using the Scrivens branch in Burslem for several years now and have always found the service to be excellent.”

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(Burslem) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Burslem.

Posted 2 months ago

“Staff very polite and helpful, make you feel at ease from when you first enter the shop.”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,059 reviews