Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,013 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very polite professional staff. always ready to help. been using their services for well over 20 years with out a problem.”

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Posted 2 weeks ago

Thank you for your wonderful review!

Posted 2 weeks ago

“Belated review to first class customer service.. after slight hitch with call centre I was put through to Customer Service and dealt with Hilary…. She provided excellent service and customer support… She replaced my uncles hearing aid quickly and sympathetically…Thank you so very much”

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Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 weeks ago

“Excellent professional service All staff really caring Picked up a problem and referred immediately to A&E. Followed up to check I was ok. Lovely staff at Chape-en-le frith Would highly recommend.”

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(Chapel-en-le-Frith) - Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“i started using the hearing company, who then became a scrivens,branch for about 5/6 years now. i had to have a problem with my aid sorted out (quick appointment) and i was all done,this is the Stafford branch in Crabbery street, Jordan i think the gentleman i saw was patient and polite and sorted my problem for me, i have been using this branch for a long time as nothing is to much trouble and they are always helpful, may i say this also includes the two receptionists i have seen”

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(Stafford) - Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Stafford.

Posted 3 weeks ago

“Very pleased with the service from staff & Rachel Crawford the optician at the Chingford branch, always curious & helpful. I would recommend them to everyone. One thing is the parking in Sainsburys is not free £1.80 an hour.”

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(Chingford) - Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We have updated our website to reflect the parking charges.

Posted 3 weeks ago

“Very frustrated by Scrivens Hearing Centre in Exeter Cannot make an appointment as phone is not answered and leaving a message is not possible as answerphone box is full ( why have this option?) making a journey on the off chance of an appointment is a risk and unlikely to get an appointment. The previous provider of NHS services held drop in appointments an was very helpful. Ringing the national office was helpful but didn’t result in any follow up from the local branch so still no appointment !”

Helpful Report

Posted 3 weeks ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 weeks ago

“Visited scrivens hearing centre in Ankerside, Tamworth today and was made welcome by receptionist as usual. Hearing aids were tested and one was not working for my husband, this is now been sent away for repair. Excellent service as usual. Batteries were also given. Would not know how to manage if they were not there. Thank you for today's appointment and we will see you again when repair has been done. Mr and Mrs Warren.”

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(Tamworth) - Posted 3 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 weeks ago

“Good service love the classes”

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Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“Pat at the Deeping branch was absolutely brilliant. He made me feel at ease, explained everything we were doing and went over and above to ensure I understood all options available to me. I will definitely return to him when I need to. The ladies booking appointments were also lovely. Great experience *****”

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Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“I would just like to say how wonderful your staff at the Wolstanton branch are. I have my hearing aids through this branch and the staff are so helpful and attentive, nothing is too much trouble, I can call in at any time and they clean my hearing aids and always ask if the aids are ok or if I need anything. If I could I’d give them 10 stars.”

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(Wolstanton) - Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Wolstanton.

Posted 3 weeks ago

“Prompt,polite and very helpful young lady.”

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Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“I've used the Feltham branch of Scrivens for many years. All the staff are very helpful and friendly and my glasses are always great. Popped in yesterday because my little granddaughter had grabbed my reading glasses and badly bent one of the arms. This was fixed for me very quickly and no charge. Thank you!”

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(Feltham) - Posted 3 weeks ago

Thank you for your wonderful review!

Posted 3 weeks ago

“Ok foarte bine”

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Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“I visited the Blackpool shop today. I need some new glasses and wanted to look at some frames. The ladies in the shop were fantastic and showed me a wide range of different options. Fantastic customer service and very friendly team. I will definitely be back. Thank you.”

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(Blackpool) - Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“The team at Wolstanton High Street have always been incredibly friendly and helpful. When I first got my contact lenses, they were patient with me, carefully explaining the best way to clean the lenses, and how to put them on my eyes and take them out. I always look forward to going back for my appointments as I know I will be looked after. Julie is fantastic and her team are just as amazing!”

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(Wolstanton) - Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Wolstanton.

Posted 3 weeks ago

“The team at Stafford are polite, helpful and knowledgable. Nothing is too much trouble and I would highly recommend them.”

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(Stafford) - Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“Hainault manford way they helped me so much.”

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Posted 3 weeks ago

Thank you for your wonderful review!

Posted 3 weeks ago

“Ive had my eyetests done for the past few years at the Bolton branch. The staff there are so polite and knowledgable. The optician Amelia was very reassuring with my particular eye condition. This helped with my nervousness and made my visit very pleasant indeed. Thankyou to all the lovely ladies at the Bolton branch.”

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(Bolton) - Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“In the past I have had NHS hearing aids from various companies but for a good number of years I have been a customer of SCRIVENS in Stafford. The service is excellent, the staff are knowledgeable and professional and the premises have a good range of products to browse and handle. Theresa and her staff have always been welcoming and nothing has been too much trouble. Thank you.”

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(Stafford) - Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“Nice, polite, helpful staff. When my son couldn't find a frame he was looking for the staff ordered it into store for him. My son was very happy with his glasses. 😃”

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Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 weeks ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,013 reviews