Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,948 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Attended an appointment today in Stamford excellent service from all the staff there, especially the Audiologist couldnt have been more helpful , I believe it was Gary, whatever he xertainly more then lived upto my expectations thank you”

Helpful Report

(Stamford) - Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 weeks ago

“Scrivens took over from Chime who lost the NHS contract in Exeter. I had had excellent service from Chime. Scrivens have given me appalling service, largely because staff are working with ancient or cheap system and computers. After my hearing test, computer crashed and lost all my data so had to re-do test. On my return to collect new hearing aids, system caused delays so I had to wait. The system could not print out my results so I had to photograph the computer screen (staff are not even able to email results to me). I was offered new hearing aids that I refused as they were much bigger, clunkier, more obtrusive and fiddly than my old ones - looked like an old design in comparison. I do not recommend Scrivens.”

Helpful Report

Posted 3 weeks ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 weeks ago

“We were served at the Feltham branch by Muna and her colleague. We stopped for a quick replacement of nose pads that had broken on a pair of my glassses. Such attentive and quick service, hospitality, and genuine professionalism. A real delight. They even ensured my glasses fitted correctly by tightening the arms. Thank you!!!”

Helpful Report

(Feltham) - Posted 3 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 weeks ago

“We had a very poor experience when our 90 year old mother had a peripheral vision test at Kidderminster. The young woman performing the test was ill mannered, totally unhelpful and rude. It left mother quite shaken and upset by this persons treatment of her.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 weeks ago

“My elderly Mum has been under Dominic now for some months and I have to say he has been excellent with her. She now has private hearing aids and is very happy with them. He is always available to talk to and is very patient and caring with her, after care is very good. Thank you Scrivens.”

Helpful Report

Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“They never fail to be helpful hearing or sight thanks 😊”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“I purchased a set of hearing aids which were ridiculously expensive. They continually go quiet then pop and work temporarily. They have been sent off for repair and I had no aids for two weeks. Worked on and off since. I clean them as per instructions. I am now going to return for a full refund. Not recommended”

Helpful Report

Posted 3 weeks ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 weeks ago

“Appointment for sight test on October 23 at the New Milton branch. After a short questionnaire I was seen immediately by the young optician who listened to what I said, answered my questions and thoroughly checked my eyesight. I was extremely happy with the courtesy and treatment I received and very pleased I had chosen them after I moved here.”

Helpful Report

(New Milton) - Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in New Milton.

Posted 3 weeks ago

“Fern Green was absolutely perfect. Sure did everything well. Very friendly. Went out of her way. Exceeded expectations and went the extra mile. I'm happy to be served by her again.”

Helpful Report

Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“Fern Green was absolutely perfect. Sure did everything well. Very friendly. Went out of her way. Exceeded expectations and went the extra mile. I'm happy to be served by her again.”

Helpful Report

Posted 3 weeks ago

“Recently picked up new glasses after my 2 yearly checkup. Very happy with the service received and the staff were very friendly at the Winton Branch. Would recommend scrivens”

Helpful Report

(Winton) - Posted 3 weeks ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 weeks ago

“I would like to thank all the staff at the kings heath branch who were there Saturday 18th from the moment I walked in all the members of staff made me feel welcome I explained my issue I got eye test immediately and was reassured I could still drive the lady who did my eye test amazing thank you so much”

Helpful Report

(Kings Heath) - Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“Staff were amazing, explained everything really well, would recommend Bury st Edmunds branch,would give 6 stars if I could”

Helpful Report

(Bury St Edmunds) - Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“had new lenses fitted in my frames the assistant was very helpfull and understood what i wanted got them back and was very happy with them just what i wanted. will use the wolstanton branch again.”

Helpful Report

(Wolstanton) - Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Wolstanton.

Posted 3 weeks ago

“My opticians are in Chingford Mount Road. They are very helpful and patient. They take the time to make sure you are happy and nothing is too much trouble. I wouldn't to go anywhere now and highly recommend.”

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Posted 4 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“The Grantham shop is just the best place to go for both optician and hearing services. Staff are always very friendly and professional. Good customer service is the ethos that this shop seems to by. Brilliant.”

Helpful Report

(Grantham) - Posted 4 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 weeks ago

“I had a hearing test at Weoley Castle and the service from the audiologist was amazing. Tas was so helpful and knowledgeable, I would highly recommend her and Scrivens.”

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(Weoley Castle) - Posted 4 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 weeks ago

“Thankyou to the lovely ladies in Aldridge Scrivens, made me feel very comfortable, really knew their stuff, instantly knew what frame would suit me and even helped measure my son up for frames for some migraine assisting glasses we were buying online. Lovely people, we even managed a giggle. Thank you so much Helen W”

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(Aldridge) - Posted 4 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 4 weeks ago

“Brilliant customer service and care , I had a thorough eye check today and am very satisfied, thanks Mo :) very helpful staff also 👍🏽 thank you”

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Posted 4 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 weeks ago

“I ordered varifocals from the Market Deeping branch and was served by the Manager who fleeced me for £350, less than I expected. On collecting them 2 weeks later a I saw a very proficient lady who was almost effervescent, polite and clearly knew what she was doing, (I think she was called Hollie - need to check spelling!). I also happened across the hearing guy (Pat) who sorted me out very quickly. I came out being able to see better, hear better and having had a great experience. Shame they don't do lunches, I would happily have stayed longer!”

Helpful Report

Posted 4 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 weeks ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,948 reviews