Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“I received a call from Kelly at the Hedge End branch to say there had been a cancellation for the following day which I gratefully accepted. When I arrived at the branch I was welcomed warmly and professionally and as I sat waiting (I was early) I observed the team at Hedge End working closely together with great comradery, professionalism and such a positive feel within their workplace. After a few moments I was greeted by Rubina the Audiologist whom was excellent for start to finish. I had to summarise my medical history and whilst listening intently she showed empathy and compassion. I found Rubina to be knowledgeable, professional and a great communicator. If this branch is indicative of all of the Scrivens branches then congratulations to the owners and leadership team for instilling such great customer excellence. Stephen Harris”

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(Southampton Hedge End) - Posted 4 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 weeks ago

“Fantastic service and extremely helpful.”

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Posted 4 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 4 weeks ago

“I use Scrivens for hearing aids and glasses. I went in today because my hearing aids appeared to be faulty. The audiologist fixed the problem. While there, I asked the manager, Ann, about buying varifocal glasses. She was extremely helpful, as always. I can't praise this branch enough.”

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Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“I had a problem with my fairly new frames so I returned to the branch at poulton for help. They resolved the problem immediately without question. They were so helpful and their customer care is excellent.”

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(Poulton) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I have foud scrivens hearing careto beery helpful and i liked hayley as my audiologist. She was thorough and helpful and i was very happy with the setvice i received.I decided to purchase a pair of private aids to wear all the time and keep my nhs aids for spare Thank you.”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“Sheldon Branch Birmingham, staff are absolutely awesome, very Professional and Friendly , I would recommend this particular branch to anyone. Thank you all for your help and service.”

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(Sheldon) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“I would highly recommend Scrivens Hearing Care to anyone because they look after you well talk to you about your options, they have been very helpful to me for a few years with my hearing aids im very happy.”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Wonderful customer service, friendly and helpful, and very accommodating of neurodiversity (I am AuDhD). Excellent deals too, great selection of frames in store. I use the Blackpool store, and was recently served by Yvonne, assisted by others, couldn't be more satisfied with the service I received. Many thanks to all of the team at the Blackpool store.”

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(Blackpool) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Blackpool.

Posted 1 month ago

“Brilliant service provided by the Chapel en le Frith team, caring, responsive and nothing was too much trouble for them. I highly recommend this Scrivens Branch ⭐️⭐️⭐️⭐️⭐️”

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(Chapel-en-le-Frith) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“My 8 day journey: booked first appointment on a Friday, seen for hearing test the following Wednesday and hearing aids fitted the Friday two days later. Truly exceptional service delivered by Deborah in a professional and caring manner. Full marks.”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“Today I had an eye test at my local branch Bury St Edmunds, Suffolk. The customer care was fabulous from entering the store to leaving. Everyone was professional and pleasant. I opted to have the extra eye examination and I am pleased that I did. Jennifer the optometrist was excellent, thorough, kind and reassuring. She explained really thoroughly my results and showed me visual images of my eyes. Real personal care, I was not rushed at all. I wish I could remember all of their names to thank them. I would highly recommend them.”

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(Bury St Edmunds) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Always professional and attentive during consultations, friendly and helpful in the shop, which is clean and bright but a small range of frames in our local high street shop , fortunately it's only a short bus ride to the next larger store”

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Posted 1 month ago

Thank you so much for taking the time to share your experience.

Posted 1 month ago

“Very good customer service”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Awful customer service . Just rang the Sheldon B26 store about my Dads hearing aids which were faulty after just a few months and have had to be sent away. They cost over £3000. He had to wait a week for the hearing specialist for an appointment and now another week for the repair and we’ve heard nothing so I rang to explain Dads been without his hearing aids for two weeks. It was Iike talking to a brick wall. ‘If we haven’t contacted you they aren’t back’. Well how unhelpful is that. We’d assumed that already , no offer to help further and was sarcastic when I mentioned that.”

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Posted 1 month ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 month ago

“Only use optical services & they are excellent”

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Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“I have been without working hearing aids for 6 months despite your staff attempting to adjust them, and they being sent for repair and returned direct to me not working properly: even after Miss Mohamed at Wickham adjusting them, they have failed again! I am unable to understand most of BBC news bulletins and any person that I am with can hear the buzzing of the left aid as well as I can! Wickam cannot offer me any appointments and Havant only October. your staff (faultless) are poweress to help because The System cannot cope with the situation: M'AIDEZ! Joe Vick”

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Posted 1 month ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 month ago

“I have been a customer of there's for over 30 years and they have always been helpful and friendly in what ever I have required as a customer.”

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Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Just had my prescription updated and bought some new glasses Clare and Katie’s knowledge of the business is second to none All questions answered and a great service to boot If you want great advice and warm welcome this is the place”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“Hi, you sent me a letter to ask me to fill in a form, which you said was to help you to improve your service. The letter supplied a unique ID number, in my case 334907. I logged onto your web site and filled in the box with my unique number 334907 and also filled in my date of birth 21/03/1946. Your web site informed me that I had got one of the details wrong! I checked your letter again and the ID number was definitely 334907. So I re-entered the required details again and once again was told that I had got one of the numbers wrong. I have to say that I was pretty certain that I had got my birthdate correct, so decided to try to contact you... But sadly real life took over and the one deaf aid that I had left, after having to send the other one back due to it stopping working, dropped down my list of priorities. How many stars would you recommend I give ( If I could get onto the form )? Kind Regards Mike Ayres Born 21st March 1946”

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Posted 1 month ago

“Hi, you sent me a letter to ask me to fill in a form, which you said was to help you to improve your service. The letter supplied a unique ID number, in my case 334907. I logged onto your web site and filled in the box with my unique number 334907 and also filled in my date of birth 21/03/1946. Your web site informed me that I had got one of the details wrong! I checked your letter again and the ID number was definitely 334907. So I re-entered the required details again and once again was told that I had got one of the numbers wrong. I have to say that I was pretty certain that I had got my birthdate correct, so decided to try to contact you... But sadly real life took over and the one deaf aid that I had left, after having to send the other one back due to it stopping working, dropped down my list of priorities. How many stars would you recommend I give ( If I could get onto the form )? Kind Regards Mike Ayres Born 21st March 1946”

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Posted 1 month ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 month ago

Scrivens Opticians & Hearing Care Reviews