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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 5,729 Reviews
87 %
of reviewers recommend Scrivens Opticians & Hearing Care

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous
Anonymous  // 01/01/2019
I use to be a regular customer but i am house bound now. My partner took my broken glasses to your bedminster branch & they repaired them foc when we were willing to pay for it, so thank you scrivens for your continued great service.
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(Bedminster) - Posted 3 weeks ago
Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.
Posted 3 weeks ago
Good and professional service provided By the Scrivens of Loughborough store. Staff friendly and helpful.
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(Loughborough, Gorse Covert) - Posted 3 weeks ago
Thank you for the excellent review! We’re so happy that your visit went so smoothly.
Posted 3 weeks ago
Had a hearing test, the whole experience was explained fully. Extremely professional and friendly service. Would recommend.
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Posted 3 weeks ago
Thank you for taking the time to leave us such a nice review!
Posted 3 weeks ago
I am so pleased I found Scrivens, they were brilliant, the eye test was excellent, being disabled it was perfect, with parking outside, and no steps ,would 100% recommend, thank you all the lovely staff
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Posted 3 weeks ago
Thank you so much for your review! We really do appreciate you taking the time to share your experience.
Posted 3 weeks ago
Professional and friendly staff. Great service and products. Would definitely recommend.
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Posted 3 weeks ago
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Posted 3 weeks ago
I cannot express how good the team are at Didcot. They work so well as a team go out of their way to help you. I have known Jo for many years though seeing her at Scrivens she is excellent also Suyatha, Alex, & Margaret. Communication & understanding with clients is brilliant. They really deserve a medal.
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(Didcot) - Posted 3 weeks ago
Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.
Posted 3 weeks ago
My husband and I attended Brandon branch for eye appointments. All the staff were very friendly and helpful. The optician was very professional and thorough with the eye test. Would recommend Scrivens at Brandon as the whole experience was stress free.
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(Brandon) - Posted 3 weeks ago
Thank you for the excellent review! We’re so happy that your visit went so smoothly.
Posted 3 weeks ago
Turned up at Scrivens Penistone today, shaky and upset after a difficult & painful experience with another firm of opticians. Everyone was very kind, very professional and very HUMAN. Rachel was able to fit me in almost immediately for an extremely reassuring check of the eye which had been left sore by the other firm. I have switched to Scrivens from now with no hesitation at all!
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(Penistone) - Posted 3 weeks ago
Thank you for taking the time to leave us such a nice review!
Posted 3 weeks ago
The staff at Upper St Giles branch were lovely, friendly & supportive with our questions and requirements. Friendly atmosphere and welcoming to all customers who visited. Managed to get two frames for me and my partner, quick delivery and very happy with our new glasses. Thank you.
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(Norwich Upper St Giles) - Posted 4 weeks ago
Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Norwich Upper St Giles.
Posted 3 weeks ago
Very surprised at the reception I was given today at Scrivens in Diss by one of the emplyees. ~I have used Scrivens in Diss for many years and have always found the staff to be most welcoming and helpful. Today I noticed a new female member of staff who was most officious and abrupt and I left with no advice. I will be most careful not to visit again with this member of staff present.
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Posted 4 weeks ago
Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.
Posted 3 weeks ago
There aren't enough stars here to rate the staff at the Chesterfield branch. I got my NHS hearing aids in March this year. It was a life-changing event, and stunning to hear more clearly than I remembered doing before. The team were highly professional, efficient, friendly, reassuring, thorough and the process took less than an hour. Since then, customer service has been terrific. You actually get to speak promptly to an actual human being and never have to press 15 to wait for hours in a queue before being cut off. My experience at Scrivens has been absolutely first-class, and I would advise anyone concerned about their failing hearing to get round to Scrivens as soon as you can. You will be delighted that you did.
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(Chesterfield) - Posted 4 weeks ago
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Posted 4 weeks ago
Recently visited the Wimborne shop for my eye test, I found the staff friendly and very knowledgeable. I have highly recommend them to my family and friends.
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(Wimborne) - Posted 4 weeks ago
Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.
Posted 4 weeks ago
I had a hearing test and found I needed hearing aids, the service was brilliant and very clear to understand. It’s helped with the tinnitus and I can hear clearer
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Posted 4 weeks ago
Thank you for the excellent review! We’re so happy that your visit went so smoothly.
Posted 4 weeks ago
I’ve just had my hearing test this morning at Ferryhill & Chilton Medical Centre by a young lady by the name of Charley. She was very professional and explained in detail how my recommended hearing aids would work. Excellent 5 star service well done Charley
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Posted 4 weeks ago
Thank you for taking the time to leave us such a nice review!
Posted 4 weeks ago
Went for my eye test today, the staff were really friendly and welcoming from entering to leaving. Had an OCT scan which was really informative, the opticians went through my results. I was given great service from the ladies, they showed me lots of styles they thought would suit me best, even tried a few on that they thought would look funny just to put me at ease and have a laugh as I don't really like wearing glasses. Found the perfect pair and Tracy then helped me choose the right lenses. Best customer service ever experienced in an opticians. Fab bunch
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Posted 1 month ago
Thank you so much for your review! We really do appreciate you taking the time to share your experience.
Posted 4 weeks ago
Excellent customer service. Easy making the online appointment. Optometrist K Raichura explained results clearly.
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Posted 1 month ago
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Posted 4 weeks ago
Took my daughter for her first eye test, staff were friendly and optician made her feel at ease as she was a little nervous.
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Posted 1 month ago
Thank you for your wonderful review!
Posted 4 weeks ago
Came here the other day to try out some glasses, the workers were really friendly! I had a girl called Laynie and she was really helpful and assisted me with what suited me. Thankyou so much 😊
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Posted 1 month ago
Thank you for the excellent review! We’re so happy that your visit went so smoothly.
Posted 4 weeks ago
Cannot fault the Weymouth branches customer service, they went above and beyond what I would expect to be normal customer care. I managed to break some quite new varifocals, I would normally visit my branch in Dorchester, but it has been shut for a while due to a large fire at another premises. Placed my order with Brett and it took about 10 days to receive the phone call that the glasses were ready. I had inquired if it was possible to post the glasses to me, Christine said she lived in town and would be prepared to drop them off after work. Despite being after her finishing work, Christine spent her own time checking that I was happy with my order. This lady deserves to be Scriven's employee of the year, if not decade.
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(Weymouth) - Posted 1 month ago
Thank you for taking the time to leave us such a nice review!
Posted 1 month ago
Excellent. Went with serious eye concerns and received first class sevice. Exceptional examination (1 hour) and equally excellent clear and non jargon explanation of the issues. Came away very reassured. My wife and I will make this service our default. Unreserved reccomendation.
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Posted 1 month ago
Thank you for your wonderful review!
Posted 1 month ago
Scrivens Opticians & Hearing Care is rated 4.5 based on 5,729 reviews