Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,933 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Grantham shop is just the best place to go for both optician and hearing services. Staff are always very friendly and professional. Good customer service is the ethos that this shop seems to by. Brilliant.”

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(Grantham) - Posted 3 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 weeks ago

“I had a hearing test at Weoley Castle and the service from the audiologist was amazing. Tas was so helpful and knowledgeable, I would highly recommend her and Scrivens.”

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(Weoley Castle) - Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“Thankyou to the lovely ladies in Aldridge Scrivens, made me feel very comfortable, really knew their stuff, instantly knew what frame would suit me and even helped measure my son up for frames for some migraine assisting glasses we were buying online. Lovely people, we even managed a giggle. Thank you so much Helen W”

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(Aldridge) - Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“Brilliant customer service and care , I had a thorough eye check today and am very satisfied, thanks Mo :) very helpful staff also 👍🏽 thank you”

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Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 weeks ago

“I ordered varifocals from the Market Deeping branch and was served by the Manager who fleeced me for £350, less than I expected. On collecting them 2 weeks later a I saw a very proficient lady who was almost effervescent, polite and clearly knew what she was doing, (I think she was called Hollie - need to check spelling!). I also happened across the hearing guy (Pat) who sorted me out very quickly. I came out being able to see better, hear better and having had a great experience. Shame they don't do lunches, I would happily have stayed longer!”

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Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“Another excellent appointment with the Alfreton staff. Really good advice from Haley so was able to chose the right hearing aids for me. Everything explained with good description of the expected sounds while testing. Looking forward to collecting my chosen set and having them set up and explained to me.”

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(Alfreton) - Posted 3 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 weeks ago

“I lost all hearing suddenly in one ear. Rang Scrivens and was given an appointment in a weeks time. Now know I should have been advised to go to A&E. I have been denied the opportunity of getting my hearing back. Now have no hearing in one ear and have profound loss in my remaining ear. Also was given a mould to which I am allergic. New mould was allergic to as well. I am extremely unhappy about my treatment which has left me with significant hearing loss. I have now moved to a different NHS specialist who I am happy with.”

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Posted 3 weeks ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 weeks ago

“the treatment that i got was very good , the staff were very nice and courteous , i had my ears syringed and am waiting for my new ear pieces now , i am very pleased with the service i am getting , thank you,”

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Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“Just had a test at wirksworth ith Maria,she was very professional,and patient with me.came out with new hearing aids that I can actually hear with. Many thanks steve green.”

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Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“Brilliant ! Helpful, patient, friendly. Walked in for a hearing test - and walked out with hearing aids. Free. Couldn't have asked for more. Thank you Gosport branch.”

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(Gosport) - Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Gosport.

Posted 3 weeks ago

“Came in for glasses and saw holly the assistant manager, she was very helpful and knowledgeable.”

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Posted 4 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“I moved to the Scrivens Heanor Branch after being with the same opthalmologist since school. Scrivens Heanor have made my move very easy. The staff have been extremely helpful and are a friendly bunch, which i love! I am very happy that I moved to an optician closer to home. My contact lenses are delivered regularly without issues. I am a very happy customer!”

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(Heanor) - Posted 4 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 weeks ago

“First class service every year. Appointment reminders. Punctual. Friendly and extremely experienced staff.”

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Posted 4 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“Visited my local Scrivens in St Ives, Cambs for earwax removal for the first after previously using the NHS service at the GP Surgery. The clinician was very friendly and reassuring and explained everything to do with the microsuction procedure including describing what she had photographed throughout. Paramount was to make sure I was relaxed throughout and not to rush the procedure. I found the whole experience not unpleasant and even look forward to the follow-up to finish the job on one ear in particular that was initially very blocked. Once again I would like to praise the lady who dealt with me, and indeed the staff at Scrivens who have looked after my eyes and hearing over many years providing excellent customer service.”

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(St Ives) - Posted 4 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“I visited Scrivens again two weeks ago for a new hearing aid after three years with my old one. The manager Doulat is always so helpful and I found the hearing Care absolutely excellent. I hadn't met Mary before and she was so delightful in her manner very kind, very clear in all her explanations, i learned a lot even though I have had the aids sometime. She gave up extra time for me I am old and eeded quite a bit of help and she was just lovely so kind and considerate I couldn't rate her highly enough thank you again Scrivens always good and Mary this time.”

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Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“I would give Witney branch 5 stars. The test was very thorough and all the staff were very friendly and helpful. I was most impressed that I was able to have my lenses replaced and not have to purchase another frame.”

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(Witney) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I went to have my hearing aid looked at on Saturday morning in Haywards Heath branch. The woman started off ok. Until someone who she knew chatted to them. I as I was struggling putting my hearing aid back in my hear. No help from her. Unfortunately it’s putting me going back in there for help. The place I came from was actionfordeafness in Haywards Heath they closed last month. She was a big woman who served me.”

Helpful Report

Posted 1 month ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 month ago

“I went into the Waterlooville branch because my left sided hearing aid stopped working. I produced the faulty hearing aid only to be told it was not being used any more .I told the girl it was the one I got from them on my last visit ,only a couple of months before. The girl accused me of lying by saying they would never have given me the one in question. I tried to reason with her but she was adament. I was then told I would have to pay £77 for a new one which they would have to send away for. That was a week ago and I've heard nothing since (Please excuse the pun)”

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Posted 1 month ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 month ago

“Good treatment and happy with the aftercare.”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“Scrivens Brandon Suffolk Top Stars ⭐⭐ for Top ladies Very Professional, very friendly I have always had Issues with my eyes (Strabismus/Amblyopia) plus a small face , small Bridge Always come out happy with stylish fashionable glasses And I also have top notch Contact lenses too! Thank you 😊”

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(Brandon) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,933 reviews