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Scrivens Opticians & Hearing Care Reviews

4.6 Rating 3,779 Reviews

89 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I went to the Hawthorn Road Kingstanding Branch for a 3 year hearing and hearing aid check ref P00069/3rd NHS Your technician was really helpful, she fully explained how my hearing was to be tested, and how results were affecting my hearing using the data collated on her laptop. We discussed the problems I had been having with my current hearing aids, and how she could improve them. The adjustments made resulted in a big improvement, I am very grateful to your Technician who's is a credit to your company.”

(Hawthorn Road) - Posted 1 month ago

Hi James, thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“11/10, top marks - Maidenhead branch - top notch team, brilliant sensible reliable service, great professional advice, smiles and a good sense of humour. Went in for an early review on my prescription reading glasses - minor change to prescription - almost immediately with new glasses the eye strain and headaches went away. This time I opted for Zeiss lens, they're brilliant and would use them again.”

(Maidenhead) - Posted 1 month ago

Hi Loza, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Maidenhead.

Posted 1 month ago

“Being on Universal Credit in these lean times I was dreading having to buy new glasses as they can be very expensive. My eye test had been free but I was unsure if I was entitled to discounted specs. Rather than price-gouge like most businesses these days, the ladies at Scrivens Havant were quick to point out that a voucher entitled me to free frames and lenses and I would only have to pay for any coatings. They were friendly, customer-focussed and contacted me as promised when my glasses were ready. Great service.”

(Havant) - Posted 1 month ago

Hi Alex, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I've been coming to Scrivens for 30 years now, and stay with them because of the very friendly and extremely professional staff team in Market Deeping. Service is excellent, appointments are prompt, and ongoing care always spot on. A very big thank you.”

(Market Deeping) - Posted 1 month ago

Hi Linda, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

“Poor service, didn’t answer phone had to pester to get refund as they didn’t do what I asked for”

Posted 1 month ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 month ago

“Excellent customer service”

Posted 1 month ago

Hi Carol, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“I visited the Barnsley branch a couple of times recently. Very pleased with the service I received. Very helpful and knowledgeable staff with the bonus of no pushy upselling. Would highly recommended them”

(Barnsley) - Posted 1 month ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“I'm really happy Scrivens opticians. They are very polite and cheerily ful too always they help you choose your glasses too. It's the best opticians I've ever had.”

Posted 1 month ago

Hi Dawn, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“Professional very friendly Made welcome no matter how busy 🙂”

Posted 1 month ago

Hi Steve, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Very happy with my recent experience at Penistone store. Rachael has cared for my eyes for many years now always first class. Serena very professional, friendly and extremely helpful. Thanks to all,”

(Penistone) - Posted 1 month ago

Hi Christine, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

“Have use this branch before and always had the most professional service..with a professional and attentive staff. I could not see any reason to change suppliers.”

Posted 1 month ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Been going there for years. Before it was Scrivens. Always very professional and helpful. Reception staff always friendly and welcoming. Years ago when I lost my specs on holiday (they’re at the bottom of a Canadian lake somewhere!) they were extremely helpful with proof of purchase etc.”

Posted 1 month ago

Hi Janet, thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Very good service and straightforward and i would recomend scrivens to my friends.”

Posted 1 month ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“I've been coming since 1975 and brought my son who required glasses from being 2. I've always had amazing service and a thorough examination and the staff are so friendly and knowledgeable. Wouldn't go anywhere else”

Posted 1 month ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Excellent and thorough eye examination.”

Posted 1 month ago

Hi Eileen, thank you for your wonderful review!

Posted 1 month ago

“I had a very professional and enjoyable experience. Nothing was too much trouble.”

Posted 1 month ago

Hi Lynn, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Great service and a very patient assistant. Helpful and friendly advice and she was professional and efficient in the dispensing of the prescription. Also bought some sunglasses, so that was a bonus too.”

Posted 1 month ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Staff were courteous, friendly, professional and took time to fully understand what I required and how to achieve the best results for me.”

Posted 1 month ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“So helpful …… and a wide range of frames. They helped me choose the frames and explained all the options of lens. I would recommend them .”

Posted 1 month ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“It would be nice to see some one about my hearing Aid”

Posted 1 month ago

Hi Colin, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 month ago

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Scrivens Opticians & Hearing Care is rated 4.55 based on 3,779 reviews