Scandiborn Reviews

Name: Scandiborn
Address: 14-16 Iliffe Avenue, Oadby, Oadby, Leicester, Leicestershire
Rating: 4.76

4.8 Rating 17,599 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 29th June 2025

893

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the MamaToyz Bold Ride On. Was missing parts, so I couldn't assemble it. Requested spare parts after 2-weeks of no replacements, i was informed that there were no more parts for the toy and I can either accept a 20% price reduction or refund. I don't believe the excuse of not having the parts. I don't believe a reduction of 20% for a toy that is unusable without them is a just alternative.”

Helpful Report

Posted 2 years ago

Thank you for your feedback David. I am sorry to read this, it isn't the level of service we aim to provide to our customers. One of our customer service team will contact you to discuss further. Thanks. -Amy.

Posted 2 years ago

“Because of the item getting lost I missed my granddaughters birthday had to buy another gift so I might just send this item back. Just refunding the postage price did not really say sorry.”

Helpful Report

Posted 2 years ago

Thank you Rachael I am so sorry to read this, one of our customer service team will contact you to discuss this with you further. -Amy.

Posted 2 years ago

“Delivery service awfully ordered product stated 3 - 5 days delivery in fact took 6 weeks !”

Helpful Report

Posted 2 years ago

Thank you Philip, I am sorry to read about your delayed order, we have experienced some delays with this specific supplier and would never be the level of service we would want our customers to receive. One of the customer service team will be in touch to discuss with you further. Thanks. -Amy.

Posted 2 years ago

“I ordered a gift voucher but I was charged shipping didn’t receive the gift voucher by email or post - not sure how to get in touch?”

Helpful Report

Posted 2 years ago

Hi Hazel So sorry to read you have not received your gift voucher, I will make sure one of our customer service team contact you direct to resolve. Thanks -Amy.

Posted 2 years ago

“Pls take the shower mat out of your shopping profile. My son fell twice, we cant use it anymore. The vacuum heads under it dont work. We had the another liewood before and it was amazing, this one is not a good mat by any means.”

Helpful Report

Posted 2 years ago

Thank you for your review Ayca. One of our customer service team will be in contact to discuss this further with you. Thanks. -Amy.

Posted 2 years ago

“Very poor customer service. I’m waiting for a return or exchange with an item I bought but NO ONE reply to my email or message.”

Helpful Report

Posted 2 years ago

Thank you for your review KaHei, I am sorry to read this, it isn't the level of service our customer service team aim to provide. One of the team will contact you tomorrow morning. I can see an email request from you over weekend, the office is closed at this time. I can also see that Nicola, one of the customer service team has sent some returns instructions to you on Monday. We will be in touch to see if we can help with anything further. Thanks. -Amy.

Posted 2 years ago

“I was very upset about the fact I had bought several items in the past and I could not be accommodated and have item sent to my new grand daughter in Ireland . It cost me a considerable amount of money to get her the same baby cot blanket as her little sister so won’t be buying her the dolls and toys as before”

Helpful Report

Posted 2 years ago

I am sorry to read this Anne. Christine, one of our customer service team will be in contact to discuss your feedback further and see if there is anything further we can do to support you. -Amy.

Posted 2 years ago

“Really disappointed in this purchase- unfortunately changing bag looks cheap and have returned”

Helpful Report

Posted 2 years ago

Thanks Sophia Sorry to read you are not happy with the changing bag you ordered. I believe my colleague, Nicola has been in contact to discuss further with you. -Amy.

Posted 2 years ago

“My order was very delayed with no information regarding expected delivery from Scandiborn. I needed to send an email on two separate occasions regarding updates. I have bought several orders from the company but will not be doing so again.”

Helpful Report

Posted 2 years ago

Thank you for your review Sandra, I am so sorry you have experienced such a delay with your order, we have encountered a few delays with this particular supplier, and have been working hard to try and resolve this with them. I agree, we can do better in making you aware of these delays as customers when we find out, sometimes this is still a little too late. This isn't the level of service we would want any of our customers to experience. My colleague will be in contact to discuss this a little more with you. -Amy.

Posted 2 years ago

“The products are really nice (I love Little Dutch) but the customer support is awful unfortunately.”

Helpful Report

Posted 2 years ago

Thanks Marta, I am sorry to read your not happy with the service, I can see you have been encountering issues with your delivery. One of the customer service team will be in contact to explain a little further. -Amy.

Posted 2 years ago

“Disappointed - made my order in 8th December in time for Christmas by is yet to arrive. Not received any correspondence about my order or delivery”

Helpful Report

Posted 2 years ago

“Did not receive order, had to email twice and was informed on the second email it was lost”

Helpful Report

Posted 2 years ago

Thank you for your review Ellen, I am sorry you have had this experience. I can see my colleague Keeley was working on your query. I have dropped her a line with your feedback and have asked her to review this and also contact you tomorrow. Thanks -Amy.

Posted 2 years ago

“Contacted Scandiborn to cancel my order but it was delivered anyway. Now I have to arrange my own courier to return the unwanted goods”

Helpful Report

Posted 2 years ago

“The poor review is not for Scandiborn which is a very good company. I never received the item i ordered .....the courier service appears to have "lost" it !”

Helpful Report

Posted 2 years ago

Thank you Susie I am so sorry you have had this kind of experience, we wouldn't expect this on our behalf from any of our carrier services. I can see my colleague Charlotte helped you with your query, I hope this hasn't discouraged you from coming back to shop again. -Amy.

Posted 2 years ago

“I haven't received my order which I purchased on the 8th December”

Helpful Report

Posted 2 years ago

Thank you for your review Alex. I am so sorry about this, I can see you contacted us yesterday. My colleague Nicola is going to contact you so we can try and help fix this. -Amy.

Posted 2 years ago

“Unfortunately 2 weeks later I am still waiting for my parcel. Customer service team have not been helpful about getting this delivered any quicker.”

Helpful Report

Posted 2 years ago

Thank you for leaving us a review Katie. I am so sorry you feel the customer service team hasn't been helpful with your query, this isn't the kind of service we aim to provide for any of our customers. My colleague Christine has tried to contact you, she will drop you a message from here. Thanks -Amy.

Posted 2 years ago

“Still not received this item after 2 weeks.Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you Deborah for your review. I am really sorry you are still waiting for delivery of your order, I can see that you have contacted our customer service team. My colleague Charlotte will be in contact with you shortly to help resolve this for you. -Amy.

Posted 2 years ago

“I’m still yet to receive my item. I have emailed a number of times and still not received a response.”

Helpful Report

Posted 2 years ago

Thank you for your review Anna. I am sorry you feel there has been a lack of response, this isn't the kind of service we would aim to provide. I believe my colleague Charlotte is now in contact with you and will continue to be until we resolve your query. -Amy.

Posted 2 years ago

“Worst company ever. Order an item 12 days ago, paid a quite expensive standard delivery, nothing has come yet, the company doesn’t keep any responsibly, they said we are waiting for a supplier response! I just want my money back”

Helpful Report

Posted 2 years ago

I can see you received your refund. -Amy.

Posted 2 years ago

“Parcel still not received several emails no response”

Helpful Report

Posted 2 years ago

Hi Kirstie, Thank you for leaving this review, I have left you a message. Thanks. -Amy.

Posted 2 years ago

Scandiborn is rated 4.8 based on 17,599 reviews