Scandiborn Reviews

Name: Scandiborn
Address: 14-16 Iliffe Avenue, Oadby, Oadby, Leicester, Leicestershire
Rating: 4.76

4.8 Rating 17,605 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,605 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 29th June 2025

893

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order 3 weeks ago and still haven’t received anything but I have had two emails from scandiborn to say they are liaising with the supplier.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am very sorry you have not yet received your order from Yaya studios. I have sent you an email to get this resolved for you as quickly as possible. Please can you reply at your earliest convenience. - Nicola

Posted 1 year ago

“Packaging arrived damaged, corners of box were torn and bent. Luckily the contents were fine and still wrapped on the inside. This was meant to be a gift for my goddaughters birthday, luckily the parents are understanding, but it still feels not very nice giving a damaged looking present.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am very sorry the item has arrived damaged which looks to have happened in transit. I have sent you an email if you could respond at your earliest convenience. Thank you - Nicola

Posted 1 year ago

“Shoes ordered came but not true to size compared to other brands. A very wide fit. Sent back but had to pay over £5. Other companies this service is free.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am very sorry you are not happy with this item. I have sent you an email if you could have a look at your convenience. - Nicola

Posted 1 year ago

“Was expecting a high quality product due to the price and materials, however the head fell off one of the toys after only an hour or so of normal play. Would not use again.”

Helpful Report

Posted 1 year ago

Hi Grace, Thank you for taking the time to review us, I am sorry to read that the product was defected. My colleague, Nicola will contact you to resolve this with you. If you have any further queries please feel free to contact our customer service team who are on hand to help resolve any other queries you may have. Thank you. Amy.

Posted 1 year ago

“False advertisement of products and poor customer service. I feel completely mis-sold and am expected to pay to return the item that’s been mis-sold! Wont ever order from here again after this which is a shame but it’s clearly a company that only cares about its profits and not it’s customers.”

Helpful Report

Posted 1 year ago

“Not a good experience. Delivery costs and then return costs are quite expensive. Product not clear that doesn’t come as a whole and two seperate pieces.”

Helpful Report

Posted 2 years ago

“Disappointed with customer service as one of the product came damaged and I filled the contact us form and still have not heard after a week.”

Helpful Report

Posted 2 years ago

Thank you Kamila, I am so sorry to read this, I can see one of our customer service team did message you back to help you, it must be an error. Someone will contact you to resolve this for you. Thanks you. -Amy.

Posted 2 years ago

“Bought an expensive wooden toy that arrived late, incomplete and not well made, wheels scraping when turning. They sent the missing piece and said they would just pass on our comments to the supplier. Strange response, really, very attentive but not what you would expect when a customer reports of a fault.”

Helpful Report

Posted 2 years ago

Thank you for your review Jean, I believe Christine who originally worked on your query has since been in contact and working with you on a resolution. Please feel free to let us know if we can help with anything else. Thanks. -Amy.

Posted 2 years ago

“Returned this item. It’s not practical for BF at all. It’s super small and gives no support around the waist of the body for breast feeding. The patterns and materials are stunning but unfortunately it’s just not very practical. If it was double its current size it would be ideal!”

Helpful Report

Posted 2 years ago

Thank you Camila. Your right, it's so important to be comfortable whilst BF. I am sorry this product didn't work for you, I hope you have managed to find something which suits you. In the meantime, I will make sure your feedback is passed over to the supplier. -Amy.

Posted 2 years ago

“Very disappointed that the mouse just arrived in a plastic bag”

Helpful Report

Posted 2 years ago

Thank you for your review Sally, Sorry to read you wasn't happy with the packaging, I hope the product is what you hoped for? -Amy.

Posted 2 years ago

“I would order with Kidly in future, they provide free returns.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review us Lara, We do offer a free returns service if you follow the returns steps on our site, I hope this helps for future. If you would like to discuss this further please feel free to contact and one of the customer service team would be on hand to support. -Amy. 0345202422 hello@scandiborn.co.uk

Posted 2 years ago

“I have bought from Scandiborn previously and always been very happy although my last purchase for my granddaughter at Christmas fell a long way short of their usual standards. I didn’t have time to return it as it was needed for Christmas Day.”

Helpful Report

Posted 2 years ago

Thank you for your review Chris, I am really sorry to read your not happy with your recent purchase. One of our customer service team will be in contact with you tomorrow to discuss this with your further. -Amy.

Posted 2 years ago

“I bought toys for my dougher. the delivery was delate, and i had to sent and email to ask what happen. They told me that the toy was out of stock and gave me options. If they have a problem whit my order, the logic situation that they contact me and explain.”

Helpful Report

Posted 2 years ago

Thank you Rosario, I am sorry you have had this kind of experience, it isn't the level of service we would want any customer to receive. One of our customer service team will be in contact to discuss this with you further. -Amy.

Posted 2 years ago

“Although through no fault of your own, I have yet to receive your products as dpd have yet to deliver nearly two weeks late. They keep rearranging each day for the next. I’m getting concerned that it will never come. Is there anything you can do?”

Helpful Report

Posted 2 years ago

Thank you for your review Jessica. I am sorry to read your having a difficult time in receiving your order, this isn't the level of service we would want our carrier services to provide on our behalf. My colleague Christine has contacted you and left a message, and she will ensure your query is resolved. -Amy.

Posted 2 years ago

“I think as a company the products sold are beautiful which is why i ordered from you. However you only use one courier service and unfortunately that one lied to me 4 times about my parcel. I rang you twice about this. Nothing was done other than an offer to have a refund once the goods got back to you. Over a week later ive had no contact and no refund so far. My baby has just spent 13 weeks really poorly in hospital and these were a treat for him after being discharged. If i wasnt so tired and stressed id be more bothered about it but ive got other things on plate that are more important and just ordered the products from elsewhere and received them before ive even got my refund from you.looks like ill have to ring you yet again to ask where my refund is. Not happy atall”

Helpful Report

Posted 2 years ago

Thank you Hayley for taking the time to speak to me. As agreed my colleague Nicola will continue to keep in touch with you, we would never want our customers to experience a poor level of service. -Amy.

Posted 2 years ago

“I ordered an item on 27/10/2022, with an estimate of “normally ships within one day”, on 01/11/2022 I wrote to customer service enquiring about the shipping status - I was advised that it has been shipped directly from the supplier and that I will receive an update ASAP, no one ever got back to me. I received the item in the mail about a week later, and then the shipping advice showed up in my inbox on 16/11/2022 - well after the item had been received. The item I ordered is cute, and of good quality. I will give them the benefit of the doubt and order again, but probably will allow two weeks for shipping - so definitely will not use them for any urgent events.”

Helpful Report

Posted 2 years ago

“Overall I was so disappointed with the quality of SB's customer service. They appear to have a fantastic range with some unique and hard-to-find items. I ordered 3 things, it was an expensive and considered order, the website stated 2 weeks for dispatch and in total the process went on for coming up 2 months. I constantly had to chase them, they didn't update me at all, I was repeatedly told dates that never panned out, with no further update, some colleagues were apologetic, but not all, I was advised there would be goodwill gift of some bowls, that never happened. It's a very long and boring story, but it certainly was more admin than expected and the money was tied up with them for unreasonably long, at one point I thought baby might arrive before the order. I see other people have had similar experiences, so just check stock of what you are ordereing. I would be reluctant to shop there again sadly! I kept considering a refund but thought that would be even tricker than receiving the order seemed to be.”

Helpful Report

Posted 2 years ago

Thank you Sophie. I am so sorry you have had this kind of experience with your delivery, this isn't the kind of service we would want any of our customers to receive. I have messaged you and tired to call, if you would like to discuss this further please feel free to contact me back. Thanks Amy.

Posted 2 years ago

“Over priced for what it is nearly the same items in Aldi for £10”

Helpful Report

Posted 2 years ago

“Products are lovely. But the service was slow. Waiting nearly 4 weeks for a rug to arrive when it was meant to be 3-5 days, and only received an update after I chased. No offer to refund the delivery bearing in mind it was 3 weeks late or response back!”

Helpful Report

Posted 2 years ago

“I placed an order for a mattress 2 months ago, and I'm still waiting for half of the mattress to arrive (with no indication of when it will arrive). It's a mattress in two parts, and I received the first half a month after placing the order. These delays are really unacceptable. If you don't have something in stock you should either mark it as out of stock or give an indication for how long the wait would be.”

Helpful Report

Posted 2 years ago

Scandiborn is rated 4.8 based on 17,605 reviews