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Scandiborn Reviews

4.8 Rating 17,015 Reviews

94 %

of reviewers recommend Scandiborn

Company Reviews

Product Reviews

4.8

Based on 17,015 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

03451202244

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 23rd April 2024

Scandiborn 5 star review on 23rd April 2024

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Scandiborn 5 star review on 10th April 2024

875

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think as a company the products sold are beautiful which is why i ordered from you. However you only use one courier service and unfortunately that one lied to me 4 times about my parcel. I rang you twice about this. Nothing was done other than an offer to have a refund once the goods got back to you. Over a week later ive had no contact and no refund so far. My baby has just spent 13 weeks really poorly in hospital and these were a treat for him after being discharged. If i wasnt so tired and stressed id be more bothered about it but ive got other things on plate that are more important and just ordered the products from elsewhere and received them before ive even got my refund from you.looks like ill have to ring you yet again to ask where my refund is. Not happy atall”

Posted 1 year ago

Thank you Hayley for taking the time to speak to me. As agreed my colleague Nicola will continue to keep in touch with you, we would never want our customers to experience a poor level of service. -Amy.

Posted 1 year ago

“I ordered an item on 27/10/2022, with an estimate of “normally ships within one day”, on 01/11/2022 I wrote to customer service enquiring about the shipping status - I was advised that it has been shipped directly from the supplier and that I will receive an update ASAP, no one ever got back to me. I received the item in the mail about a week later, and then the shipping advice showed up in my inbox on 16/11/2022 - well after the item had been received. The item I ordered is cute, and of good quality. I will give them the benefit of the doubt and order again, but probably will allow two weeks for shipping - so definitely will not use them for any urgent events.”

Posted 1 year ago

“Overall I was so disappointed with the quality of SB's customer service. They appear to have a fantastic range with some unique and hard-to-find items. I ordered 3 things, it was an expensive and considered order, the website stated 2 weeks for dispatch and in total the process went on for coming up 2 months. I constantly had to chase them, they didn't update me at all, I was repeatedly told dates that never panned out, with no further update, some colleagues were apologetic, but not all, I was advised there would be goodwill gift of some bowls, that never happened. It's a very long and boring story, but it certainly was more admin than expected and the money was tied up with them for unreasonably long, at one point I thought baby might arrive before the order. I see other people have had similar experiences, so just check stock of what you are ordereing. I would be reluctant to shop there again sadly! I kept considering a refund but thought that would be even tricker than receiving the order seemed to be.”

Posted 1 year ago

Thank you Sophie. I am so sorry you have had this kind of experience with your delivery, this isn't the kind of service we would want any of our customers to receive. I have messaged you and tired to call, if you would like to discuss this further please feel free to contact me back. Thanks Amy.

Posted 1 year ago

“Over priced for what it is nearly the same items in Aldi for £10”

Posted 1 year ago

“Products are lovely. But the service was slow. Waiting nearly 4 weeks for a rug to arrive when it was meant to be 3-5 days, and only received an update after I chased. No offer to refund the delivery bearing in mind it was 3 weeks late or response back!”

Posted 1 year ago

“I placed an order for a mattress 2 months ago, and I'm still waiting for half of the mattress to arrive (with no indication of when it will arrive). It's a mattress in two parts, and I received the first half a month after placing the order. These delays are really unacceptable. If you don't have something in stock you should either mark it as out of stock or give an indication for how long the wait would be.”

Posted 1 year ago

“Prints arrived eventually but it took too long and several attempts to find out when they would arrive. Prints slightly bent but frankly I could not bear to enhance to get them replaced. Not sure who is responsible for the delay but the order was place ]d with Scandiborn so they must carry the ca.”

Posted 1 year ago

“I’m finding the customer service really poor. I returned an item a fortnight ago & the return still hasnt been processed. I sent an email asking for confirmation it had been received & was informed that they have a back log & are working through in order, no timescale for a refund which i need back in a timely fashion”

Posted 1 year ago

“Not really happy the box came was all damaged there was no delivery notes to state how if I wanted to send it back. over priced for what it is too! it is a gift that a family member likes or I would of sent this back. Also it was delayed in delivery and received it later than the time scales quoted which I get but for what it costs you would think you could at least of gotten it delivered on time. I will jog be purchasing for the site again. well over priced for what the products are!”

Posted 1 year ago

“This pram was a nightmare to put together. The holes had to be red rolled and the blunted ended screws had to be replaced. They were poor quality. Pram is now very good but oh my 2 hrs putting it together and finding new screws was no joke.”

Posted 1 year ago

“Good customer service”

Posted 1 year ago

“Our product arrives without screws etc. Took a week for replacement to arrive. 10% off next purchase as compensation. Underwhelmed would be the best description.”

Posted 1 year ago

“Sizing not listed correctly and so item has to be returned shipping and cost of return a lot for client to cover”

Posted 1 year ago

“I have returned items over three weeks ago which Scandiborn have not yet refunded me for. I have written numerous emails to them. They keep saying that the package is in transit even though the parcel tracking shows that that courier picked up the package from me on 12 July.”

Posted 1 year ago

“Hi, yes I ordered a balance bicycle for my grandsons 2nd birthday party. Sadly wrong colour of item was delivered. Pink instead of mint green. This is being dealt with by Grace, who is being very helpful.”

Posted 1 year ago

“I was really disappointed to find that there was a chip in the wood on the toy tractor that I purchased and the packaging was not in great condition.”

Posted 1 year ago

“Hello. I bought a dimkum doll for sale. I was surprised that the doll is not sew for perfection and the strap of a clothes has put in the wrong way. Both arms is not proportionally same. When I opened the box there is a note from someone who is returning the doll. Maybe because its sale.”

Posted 1 year ago

“The items we bought are lovely but the fact that you can’t get a refund on sale items (only store credits) is ridiculous and not clearly enough marked when making a purchase!!”

Posted 1 year ago

“I wanted to return them but no obvious way to return them at all. No returns label and nothing on the website. I tried to log in to my account to try to find out how to return but my email wasn't recognised even though I have that as my contact on an email from them. So I have some shoes I can't return that are no good.”

Posted 1 year ago

“Two items I had to wait months for, one they forget, assured me it was on its way, promised me a gift for my patience and then decided afterall they wouldn't sent it at all”

Posted 1 year ago

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Scandiborn is rated 4.8 based on 17,015 reviews