Scandiborn Reviews

Name: Scandiborn
Address: Unit L, Welland Business Park,, Valley Way, Market Harborough, Leicestershire
Rating: 4.76

4.8 Rating 18,460 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 18,460 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 17th August 2026

918

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the doll house but the furniture is now out of stock!!! What I have received in the past is of good quality but a very disappointed granddaughter this Christmas!!”

Helpful Report

Posted 1 year ago

Hi Eirian, I’m truly sorry to hear about your experience with the dollhouse furniture being out of stock. I completely understand how disappointing this must be. Both we and our suppliers strive to keep our inventory levels accurate, but unfortunately, in this instance, the item oversold before our system could update in time. We sincerely apologize for any inconvenience this has caused. Kind regards, Keeley

Posted 1 year ago

“Sadly I wasn’t hugely impressed by my order.. two of the rubber suction cups were folded and therefore wouldn’t stick to the tiles. I attempted to flatten them but this did not work. It has therefore left me with only two parts for my wee one to play with, not quite the same effect.”

Helpful Report

Posted 1 year ago

Hi Caroline, Thank you for your feedback. I'm sorry to hear you are unhappy with your item. Please do contact us at hello@scandiborn.com so our wonderful customer service team can assist you further with this. Kind regards, Keeley

Posted 1 year ago

“Love the brand but not all items are good quality.”

Helpful Report

Posted 1 year ago

Hi Laisa, Thank you for your feedback. I'm sorry to hear you are unhappy with your item. Please do contact us at hello@scandiborn.com so our wonderful customer service team can assist you further with this. Kind regards, Keeley

Posted 1 year ago

“This kitchen all cracked after my son poured some water in it - unprotected wood! I appreciate this is from a third party but they didn’t take any responsibility, and relayed their reply that stated it’s a play kitchen and kids should not pour water on it. Good luck telling a toddler not to pour water, when it comes with a tap, a kettle, mugs and cups!! £120 for a kitchen that fully cracked 5 minutes after its first use. And no compensation.”

Helpful Report

Posted 2 years ago

Dear Sara, Thank you for your review. This product ordered is intended as advertised for imaginative play. On reviewing all images provided, the damages shown are consistent with wooden product that has been exposed to water for a considerable amount of time causing this to swell and crack. I will follow this up with an email to you. Kind Regards, Nicola

Posted 2 years ago

“Products were fine but the packaging was really below expectation. There was no padding/packaging, no note/invoice or even a thank you for your order. The box arrived damaged. For a site that sells high end well designed products, I found the packaging and unboxing experience extremely underwhelming. Would not use to send gifts to friends now that it’s clear how nothing is packaged with padding or personal note etc.”

Helpful Report

Posted 2 years ago

I am very sorry you are not happy with the service that we have provided. I will be in touch via email to help out further on this. Thanks Nicola

Posted 2 years ago

“Not the same colour as on the website. Looks like they’ve been left out in the sun and the colour drained out of them. So have returned them which I have had to pay for. So unfortunately I won’t be a returning customer.”

Helpful Report

Posted 2 years ago

Hi Shelly, Thank you for your review. I am very sorry to hear you are not happy with the item you have ordered. I will be in contact via email to help resolve this for you. Kind Regards, Nicola

Posted 2 years ago

“A terribly bad user experience. This bed is quite expensive, so we had high expectations for its quality. However, during the assembly process, we first discovered that some parts were missing (there should have been 14 wooden dowels, but the packaging only contained twelve. I swear we didn't lose any). Secondly, when attaching the bed boards, there was a discrepancy in the pre-drilled screw holes on the left and right sides (I tried switching the positions and orientations of the bed boards, but the discrepancy persisted! There's simply no way to adjust it). Now, only one screw has been installed... Honestly, the bed looks beautiful, and I really like the color, but what disappoints me is their lack of precision! I can't believe we paid this much for such a product!”

Helpful Report

Posted 2 years ago

“Poor so far. I had a chair delivered - chair had a broken leg. I was then told that another would be delivered. This one arrived and is also broken. I am now still waiting on a replacement coming. Bit disappointing and I’m not thrilled at the build quality - both legs were broken in exactly the same place. To be fair, they have been good at keeping me in the loop just not thrilled with the actual product”

Helpful Report

Posted 2 years ago

Dear Jonathan, I am very sorry to hear you are having problems with the item you have ordered from us. I am going to take a look into this for you today and come back to you via email. I can see we have had some communication with you already as you mentioned. Please rest assured we will come to a resolution for you. Kind Regards, Nicola

Posted 2 years ago

“Unfortunately this birthday present ( rabbit ride on toy) we bought for our grand daughter had a small chip out of it and the neck of the rabbit split a little during construction, we had to carry out some remedial work in order to have a present to give her on her birthday. I was disappointed in this as I thought the company had a very good reputation.”

Helpful Report

Posted 2 years ago

Dear Merlin. Thank you for your review. I am very sorry you had an issue with this item you purchased from us. This is not something we have come across before and I am very sorry this has happened to you. I will be contacting you direct via email if you can respond at your earliest convenience. Kind Regards Nicola

Posted 2 years ago

“Disappointed in that the name of the company and the type of toy gives the impression of being made in Scandinavia but in fact, made in China on the box.”

Helpful Report

Posted 2 years ago

Dear Jennifer, Thank you for your review. Our brand is Scandinavian-inspired children's design, decor, essentials, toys, accessories and more. Scandiborn was born out of a love for timeless Scandinavian-led design. We're extremely proud of our heritage, working alongside a global community of trusted brands and artisans, to source unique finds that merge stunning design with practicality and longevity. Kind Regards Nicola

Posted 2 years ago

“I specifically chose Scandiborn as I was looking for an ethically, sustainably sourced toy. The product arrived having been made and shipped from china. This was not made clear at the point of purchase.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Scandiborn. I am sorry you are not 100% happy with the item that you purchased. Can you please email us at hello@scandiborn.co.uk so we can help you further on this. Kind Regards Nicola

Posted 2 years ago

“Although the product I ordered is lovely,I ordered 2 by mistake and have emailed 3 times for a returns label and have had no reply back”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you for your review. I have checked and can see a member of our customer service team has emailed you on the 9th November regarding your return to your email address registered with us. I will forward this to you so you have this. If you can reply at your earliest convenience please. - Nicola

Posted 2 years ago

“I placed my order 3 weeks ago and still haven’t received anything but I have had two emails from scandiborn to say they are liaising with the supplier.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am very sorry you have not yet received your order from Yaya studios. I have sent you an email to get this resolved for you as quickly as possible. Please can you reply at your earliest convenience. - Nicola

Posted 2 years ago

“Packaging arrived damaged, corners of box were torn and bent. Luckily the contents were fine and still wrapped on the inside. This was meant to be a gift for my goddaughters birthday, luckily the parents are understanding, but it still feels not very nice giving a damaged looking present.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am very sorry the item has arrived damaged which looks to have happened in transit. I have sent you an email if you could respond at your earliest convenience. Thank you - Nicola

Posted 2 years ago

“Shoes ordered came but not true to size compared to other brands. A very wide fit. Sent back but had to pay over £5. Other companies this service is free.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am very sorry you are not happy with this item. I have sent you an email if you could have a look at your convenience. - Nicola

Posted 3 years ago

“Was expecting a high quality product due to the price and materials, however the head fell off one of the toys after only an hour or so of normal play. Would not use again.”

Helpful Report

Posted 3 years ago

Hi Grace, Thank you for taking the time to review us, I am sorry to read that the product was defected. My colleague, Nicola will contact you to resolve this with you. If you have any further queries please feel free to contact our customer service team who are on hand to help resolve any other queries you may have. Thank you. Amy.

Posted 3 years ago

“False advertisement of products and poor customer service. I feel completely mis-sold and am expected to pay to return the item that’s been mis-sold! Wont ever order from here again after this which is a shame but it’s clearly a company that only cares about its profits and not it’s customers.”

Helpful Report

Posted 3 years ago

“Not a good experience. Delivery costs and then return costs are quite expensive. Product not clear that doesn’t come as a whole and two seperate pieces.”

Helpful Report

Posted 3 years ago

“Disappointed with customer service as one of the product came damaged and I filled the contact us form and still have not heard after a week.”

Helpful Report

Posted 3 years ago

Thank you Kamila, I am so sorry to read this, I can see one of our customer service team did message you back to help you, it must be an error. Someone will contact you to resolve this for you. Thanks you. -Amy.

Posted 3 years ago

“Bought an expensive wooden toy that arrived late, incomplete and not well made, wheels scraping when turning. They sent the missing piece and said they would just pass on our comments to the supplier. Strange response, really, very attentive but not what you would expect when a customer reports of a fault.”

Helpful Report

Posted 3 years ago

Thank you for your review Jean, I believe Christine who originally worked on your query has since been in contact and working with you on a resolution. Please feel free to let us know if we can help with anything else. Thanks. -Amy.

Posted 3 years ago

Scandiborn is rated 4.8 based on 18,460 reviews