Overall I was so disappointed with the quality of SB's customer service. They appear to have a fantastic range with some unique and hard-to-find items. I ordered 3 things, it was an expensive and considered order, the website stated 2 weeks for dispatch and in total the process went on for coming up 2 months. I constantly had to chase them, they didn't update me at all, I was repeatedly told dates that never panned out, with no further update, some colleagues were apologetic, but not all, I was advised there would be goodwill gift of some bowls, that never happened. It's a very long and boring story, but it certainly was more admin than expected and the money was tied up with them for unreasonably long, at one point I thought baby might arrive before the order. I see other people have had similar experiences, so just check stock of what you are ordereing. I would be reluctant to shop there again sadly! I kept considering a refund but thought that would be even tricker than receiving the order seemed to be.