Scandiborn Reviews

Name: Scandiborn
Address: Unit L, Welland Business Park,, Valley Way, Market Harborough, Leicestershire
Rating: 4.76

4.8 Rating 18,460 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 18,460 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 17th August 2026

918

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned this item. It’s not practical for BF at all. It’s super small and gives no support around the waist of the body for breast feeding. The patterns and materials are stunning but unfortunately it’s just not very practical. If it was double its current size it would be ideal!”

Helpful Report

Posted 3 years ago

Thank you Camila. Your right, it's so important to be comfortable whilst BF. I am sorry this product didn't work for you, I hope you have managed to find something which suits you. In the meantime, I will make sure your feedback is passed over to the supplier. -Amy.

Posted 3 years ago

“Very disappointed that the mouse just arrived in a plastic bag”

Helpful Report

Posted 3 years ago

Thank you for your review Sally, Sorry to read you wasn't happy with the packaging, I hope the product is what you hoped for? -Amy.

Posted 3 years ago

“I would order with Kidly in future, they provide free returns.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review us Lara, We do offer a free returns service if you follow the returns steps on our site, I hope this helps for future. If you would like to discuss this further please feel free to contact and one of the customer service team would be on hand to support. -Amy. 0345202422 hello@scandiborn.co.uk

Posted 3 years ago

“I have bought from Scandiborn previously and always been very happy although my last purchase for my granddaughter at Christmas fell a long way short of their usual standards. I didn’t have time to return it as it was needed for Christmas Day.”

Helpful Report

Posted 3 years ago

Thank you for your review Chris, I am really sorry to read your not happy with your recent purchase. One of our customer service team will be in contact with you tomorrow to discuss this with your further. -Amy.

Posted 3 years ago

“I bought toys for my dougher. the delivery was delate, and i had to sent and email to ask what happen. They told me that the toy was out of stock and gave me options. If they have a problem whit my order, the logic situation that they contact me and explain.”

Helpful Report

Posted 3 years ago

Thank you Rosario, I am sorry you have had this kind of experience, it isn't the level of service we would want any customer to receive. One of our customer service team will be in contact to discuss this with you further. -Amy.

Posted 3 years ago

“Although through no fault of your own, I have yet to receive your products as dpd have yet to deliver nearly two weeks late. They keep rearranging each day for the next. I’m getting concerned that it will never come. Is there anything you can do?”

Helpful Report

Posted 3 years ago

Thank you for your review Jessica. I am sorry to read your having a difficult time in receiving your order, this isn't the level of service we would want our carrier services to provide on our behalf. My colleague Christine has contacted you and left a message, and she will ensure your query is resolved. -Amy.

Posted 3 years ago

“I think as a company the products sold are beautiful which is why i ordered from you. However you only use one courier service and unfortunately that one lied to me 4 times about my parcel. I rang you twice about this. Nothing was done other than an offer to have a refund once the goods got back to you. Over a week later ive had no contact and no refund so far. My baby has just spent 13 weeks really poorly in hospital and these were a treat for him after being discharged. If i wasnt so tired and stressed id be more bothered about it but ive got other things on plate that are more important and just ordered the products from elsewhere and received them before ive even got my refund from you.looks like ill have to ring you yet again to ask where my refund is. Not happy atall”

Helpful Report

Posted 3 years ago

Thank you Hayley for taking the time to speak to me. As agreed my colleague Nicola will continue to keep in touch with you, we would never want our customers to experience a poor level of service. -Amy.

Posted 3 years ago

“I ordered an item on 27/10/2022, with an estimate of “normally ships within one day”, on 01/11/2022 I wrote to customer service enquiring about the shipping status - I was advised that it has been shipped directly from the supplier and that I will receive an update ASAP, no one ever got back to me. I received the item in the mail about a week later, and then the shipping advice showed up in my inbox on 16/11/2022 - well after the item had been received. The item I ordered is cute, and of good quality. I will give them the benefit of the doubt and order again, but probably will allow two weeks for shipping - so definitely will not use them for any urgent events.”

Helpful Report

Posted 3 years ago

“Overall I was so disappointed with the quality of SB's customer service. They appear to have a fantastic range with some unique and hard-to-find items. I ordered 3 things, it was an expensive and considered order, the website stated 2 weeks for dispatch and in total the process went on for coming up 2 months. I constantly had to chase them, they didn't update me at all, I was repeatedly told dates that never panned out, with no further update, some colleagues were apologetic, but not all, I was advised there would be goodwill gift of some bowls, that never happened. It's a very long and boring story, but it certainly was more admin than expected and the money was tied up with them for unreasonably long, at one point I thought baby might arrive before the order. I see other people have had similar experiences, so just check stock of what you are ordereing. I would be reluctant to shop there again sadly! I kept considering a refund but thought that would be even tricker than receiving the order seemed to be.”

Helpful Report

Posted 3 years ago

Thank you Sophie. I am so sorry you have had this kind of experience with your delivery, this isn't the kind of service we would want any of our customers to receive. I have messaged you and tired to call, if you would like to discuss this further please feel free to contact me back. Thanks Amy.

Posted 3 years ago

“Over priced for what it is nearly the same items in Aldi for £10”

Helpful Report

Posted 3 years ago

“Products are lovely. But the service was slow. Waiting nearly 4 weeks for a rug to arrive when it was meant to be 3-5 days, and only received an update after I chased. No offer to refund the delivery bearing in mind it was 3 weeks late or response back!”

Helpful Report

Posted 3 years ago

“I placed an order for a mattress 2 months ago, and I'm still waiting for half of the mattress to arrive (with no indication of when it will arrive). It's a mattress in two parts, and I received the first half a month after placing the order. These delays are really unacceptable. If you don't have something in stock you should either mark it as out of stock or give an indication for how long the wait would be.”

Helpful Report

Posted 3 years ago

“Prints arrived eventually but it took too long and several attempts to find out when they would arrive. Prints slightly bent but frankly I could not bear to enhance to get them replaced. Not sure who is responsible for the delay but the order was place ]d with Scandiborn so they must carry the ca.”

Helpful Report

Posted 3 years ago

“I’m finding the customer service really poor. I returned an item a fortnight ago & the return still hasnt been processed. I sent an email asking for confirmation it had been received & was informed that they have a back log & are working through in order, no timescale for a refund which i need back in a timely fashion”

Helpful Report

Posted 3 years ago

“Not really happy the box came was all damaged there was no delivery notes to state how if I wanted to send it back. over priced for what it is too! it is a gift that a family member likes or I would of sent this back. Also it was delayed in delivery and received it later than the time scales quoted which I get but for what it costs you would think you could at least of gotten it delivered on time. I will jog be purchasing for the site again. well over priced for what the products are!”

Helpful Report

Posted 3 years ago

“This pram was a nightmare to put together. The holes had to be red rolled and the blunted ended screws had to be replaced. They were poor quality. Pram is now very good but oh my 2 hrs putting it together and finding new screws was no joke.”

Helpful Report

Posted 3 years ago

“Good customer service”

Helpful Report

Posted 3 years ago

“Our product arrives without screws etc. Took a week for replacement to arrive. 10% off next purchase as compensation. Underwhelmed would be the best description.”

Helpful Report

Posted 3 years ago

“Sizing not listed correctly and so item has to be returned shipping and cost of return a lot for client to cover”

Helpful Report

Posted 4 years ago

“Hi, yes I ordered a balance bicycle for my grandsons 2nd birthday party. Sadly wrong colour of item was delivered. Pink instead of mint green. This is being dealt with by Grace, who is being very helpful.”

Helpful Report

Posted 4 years ago

Scandiborn is rated 4.8 based on 18,460 reviews