I think as a company the products sold are beautiful which is why i ordered from you. However you only use one courier service and unfortunately that one lied to me 4 times about my parcel. I rang you twice about this. Nothing was done other than an offer to have a refund once the goods got back to you. Over a week later ive had no contact and no refund so far. My baby has just spent 13 weeks really poorly in hospital and these were a treat for him after being discharged. If i wasnt so tired and stressed id be more bothered about it but ive got other things on plate that are more important and just ordered the products from elsewhere and received them before ive even got my refund from you.looks like ill have to ring you yet again to ask where my refund is. Not happy atall