I ordered an item on 27/10/2022, with an estimate of “normally ships within one day”, on 01/11/2022 I wrote to customer service enquiring about the shipping status - I was advised that it has been shipped directly from the supplier and that I will receive an update ASAP, no one ever got back to me. I received the item in the mail about a week later, and then the shipping advice showed up in my inbox on 16/11/2022 - well after the item had been received. The item I ordered is cute, and of good quality. I will give them the benefit of the doubt and order again, but probably will allow two weeks for shipping - so definitely will not use them for any urgent events.