Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,839 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,839 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order, over a week now?”

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Posted 5 years ago

“The driver went to leave the units outside without knocking on the door, then dropped one out of the van and had a really bad attitude towards my partner.”

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Posted 5 years ago

“Reasonable pricing,delivery want next day,one length of work top very badly damaged,no response from savoy timber,wouldn't use again”

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Posted 5 years ago

“So the product looks good and the call centre staff have been helpful but my experience had been pretty poor. I ordered £1300 of decking and clips. On delivery there were no clips and 4 boards were gouged and scratched and one was totally snapped in half. The way you transit these boards on pallets with no protective wrapping around them is asking for issues like this. The call centre staff were helpful and arranged next day delivery of the replacement items. This was a Friday of a bank holiday weekend when I had planned to lay the decking so getting it the next day (Saturday) was a life saver. Except that didn’t happen. Whoever despatched it sent it ParcelForce Next WORKING DAY 24; so it’s currently sat in the Basingstoke ParcelForce depot until Tuesday when I then go away on a work trip for a week. Whole thing has been a cock-up really. My order was 98848. Could not really recommend you after this I’m afraid.”

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Posted 5 years ago

“Savoy timber confirmed my order by email which said that they would contact me within 2 days to arrange a delivery date - They didn't! They still hadn't contacted me after 12 working days and so I had to chase them. Delivery was finally made beyond their initial promised delivery date by Tufnells who equally didn't send me the email that I was promised with a 1 hour delivery slot and not only that one of the packages was virtually destroyed and I was amazed that everything was still in it.”

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Posted 5 years ago

“Great product. But an elderly lady had to help the driver with a 3m worktop as he turned up on his own and requests for an early notification were ignored, instead a call 10 minutes before arrival was made.”

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Posted 5 years ago

“Part of my order took 3 to 4 weeks to arrive. Called customer services on 4 separate occasions and received 4 different answers! Courier service not much better either. I won't be using savoy again”

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Posted 5 years ago

“Still waiting for half of the order”

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Posted 5 years ago

“I can not believe I waited almost 4 weeks for my order to be delivered. After paying over £20 for delivery too. Very disappointed.”

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Posted 5 years ago

“Delivery was far too long and the product was very expensive for what I got”

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Posted 5 years ago

“For me personally I’ve found them to be extremely difficult to get any answers from the communication and customer service is really lacking. Even the most simple questions I struggled to get an answer for , took 4 emails to even get a basic response to what I asked and then my emails were completely ignored . Products ok although simple instructions weren’t followed by there delivery drivers. Changed the date of my delivery with no notice (had booked a day of work especially so I could be here to get delivery) 2 of the products have arrived broken .”

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Posted 5 years ago

“My order was left at my front door because I wasn't home. I was told the courier would be touch with a delivery date and time but I never recieved that information. Lucky my order was still there when I arrived home. I have a disabled daughter and couldn't get her wheelchair into the house as the door was completely blocked with wood!!”

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Posted 5 years ago

“The product that I received was of okay quality and a reasonable finish which is what I expected for the price. The customer service from Savoy Timber on the other hand leaves a lot to be desired. Poor communication from start to finish. I had to chase up the ‘customer service’ team on several occasions to find out what was happening with my order. I was then greeted with a ‘your delivery is on its way today’ whilst I was at work and the delivery needed a signature. Very poor communication through the whole process which was then followed by ignoring/refusal to reply to my subsequent emails. If you do choose Savoy Timber bare this in mind and prepare to send them a lot of emails asking what is happening.”

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Posted 5 years ago

“Decking kit arrived on time and majority of wood was good quality but one of the decking boards was missing and several pieces of the timber for the frame were the wrong lengths. I sent an email to the aftercare team regarding the missing decking board nearly 2 weeks ago and have not heard back regarding the issue my order. Poor customer service.”

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Posted 5 years ago

“Telephoned 1st to ask how long for delivery was told 7 days to dispatch. Ordered online and then went to 14 days even before Dispatch & Of course after payment was received . Quality was not the best some boards slightly under length the odd one or two split. Would I buy from these again No. Would I recommend No. If an order is going to be 2-1/2 weeks before delivery be honest and tell the customer beforehand .”

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Posted 5 years ago

“I received a message that my item would be delivered on a Saturday, I called the day before to ask for a approximate time of delivery, I was told they where still loading the wagons and to call back after 5PM that afternoon. I did this and was told they couldn’t give me a time and they where still loading the wagons and hadn’t completed a delivery route for Saturday so I should call back first thing in the morning. I did this and there was no answer. I eventually managed to speak to someone at approximately 11:00 am who told me they couldn’t give me an approximate time for my delivery. I personally find this poor customer service, I appreciate the logistics and the issues with traffic at a weekend etc , but surly like the majority of companies that offer home delivery you could give an AM or PM allocation to the customer. Also when I unwrapped the item I found it to be damaged on a corner slightly, it was too late to do anything as the fitter was already at my property to complete the job .”

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Posted 5 years ago

“6 week delivery and wrong item delivered.”

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Posted 5 years ago

“Since ordering we have had no contact except Confirmation of order. Since then we have contacted them and managed to get a delivery time and a promise of tracking details then. We contacted Tufnell is the carrier and they have no knowledge of the order we will wait until after the bank holiday and press them again. This has not been a good experience. details. We had been informed of a delivery to their Currier on 30th of May and we will then receive tracking information however no nurses not happen we are still awaiting contact and Tufnell is the Currier know nothing of the order. Yet yet”

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Posted 5 years ago

“The earliest available delivery was 10 days but even then it didn't arrive. When I rang to find out where it was, i was told the products were out of stock. how does that happen with something you've already taken the money for ? I was told that someone had tried to ring me the night before to tell me- how would have that helped, i'd already booked time off work to fit the panels And if you rang howcome I've no messages or missed calls, given I've checked the number with you three times”

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Posted 5 years ago

“timber was good and arrived in 7 days i have now ordered the decking and told 14 day wait for this next delivery i think this is poor the timber is from the UK not Australia why so long when i have paid full delivery costs.”

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Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,839 reviews