Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,790 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to speak to anyone there. Then waited in all day for the tree to arrive after 6pm.. was promised two calls that never happened. Won’t go there again.”

Helpful Report

Posted 5 years ago

“My original online order appeared to have been lost despite 2 separate confirmations advising me that hid been received but due to covid the delivery would take longer than normal. After 2 weeks I telephoned the Preston branch who found the order and delivered the materials the same day.”

Helpful Report

Posted 5 years ago

“We ordered worktops and upstands they were supposed to be delivered together and confirmation emails and delivery emails said the same, no upstands arrived , informed yourselves were told they were going to arrive Friday 20th nov, and no upstands.”

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Posted 5 years ago

“Placed an order for a 2m laminated worktop on 24-Oct-2020, which was advertised to come with 1.3m of edging material FOC. The order included two cuts to the worktop; to 1077mm wide and 545mm deep. On receipt I found there to be no edging material in the package. I emailed two accounts (sarab@... and enquiries@...) on 4-Nov-2020 asking for the missing edging material to be sent - no reply and no edging material received. Today I come to fit the worktop and find that althought the length is exactly 1077mm, the second cut was never made and the worktop is still the defauly 600mm. So 2 out of 5, I received the worktop cut to length, but the second cut was never made, the edging material was not delivered and no reply to email. Caveat emptor”

Helpful Report

Posted 5 years ago

“Really difficult to rate. Product and customer service very good. Pricing best in industry but let down by delivery. 2 weeks later still havent received completed order with couriers blaming Savoy, Savoy blaming carriers and its now also Royal Mails fault”

Helpful Report

Posted 5 years ago

“Expected dispatch didn't happen as communicated via email, I had to follow up twice to ensure it was delivered. Delivery company didn't contact to advise delivery, estimate time. So unfortunately after waiting the morning, had other commitments to attend to. Upon arriving home the top was delivered,and left on the side of my house. BUt upon opening the package, corners chipped, and front edge of the top had been damaged by some impact. Luckly, I need part of the top, and was able to cut off the damaged bits, for my installation. Pricing from Savoy Timber is highly competitive, and they very responsive telephonically and on email. But the rest, not great. Very hesitant to use in future.”

Helpful Report

Posted 5 years ago

“I'm sorry That I am not impressed with the service I received. All I ordered was 2 small samples to see if I liked either of them. Unfortunately it took over a week before they were even posted to me.”

Helpful Report

Posted 6 years ago

“I ordered a compact laminate worktop cut to size. I asked for 580 x 1300, what I got was 577 x 1295 so I'm not impressed at all. Although usable I could have done it better myself Will most certainly not be using Savoy again”

Helpful Report

Posted 6 years ago

“PRODUCT WONDERFUL HOWEVER ASKED FOR A DELIVERY FROM 10 AM AS THE BUSINESS DOES NOT OPEN BEFORE. BUT STILL DELIVERED AT 8.30. THIS MENT A PARENT OF THE SCHOOL HAD TO COME DOWN TO TAKE DELIVERY AND STAND IN THE RAIN UNTIL 10 AM - NOT ACEPTABLE. WHEN I RANG TO LET THE OFFICE KNOW THE SITUTION, I WAS TOLD IT'S NOT THE DRIVERS FALT ? I HAD SPOKEN WIHTH YOUR COMPANY ON MONDAY 19TH TO CONFIRM DELIVERY AS FROM 10AM TO BE TOLD THATS FINE. YET THE AMN ON THE PHONE ON WEDNEDAY WAS NOT BOTHERED AT ALL, SAID HE WAS BUSY SO NEEDED TO GO !! HASTELY SAID SORRY, IF THAT WAS THE CASE BUT NEEDED TO GO.”

Helpful Report

Posted 6 years ago

“The order for custom built garden gate was mad in late May but not delivered until the beginning of September. A text message was supposed to be sent advising the day of delivery this was not done and therefore the gate was left outside our house. The cross members of the gate were not attached to the gate and fell out during unpacking.”

Helpful Report

Posted 6 years ago

“I ordered a 6 inch wide door casing. The one that was delivered, was considerably less than 6 inches wide, therefore, on the whole, defeating the object of ordering it in the first place. I'm very disappointed to be honest. In my world, 6 inches means 6 inches !”

Helpful Report

Posted 6 years ago

“Wasn't what I ordered, I ordered 2 decking bords and got 2 skirting bo bords”

Helpful Report

Posted 6 years ago

“I was very disappointed with service - Whilst placing the order I was informed the decking were in stock and would be delivered in few weeks... Followed up and was informed they had issue with their Courier service providers... Four weeks later followed up again, I was informed would be delivered on Wednesday, only to be told they did not have space to deliver.. Instead it'll be delivered on Thursday... And was asked to call that morning to check!. Delivery arrived, only to be told they would leave the goods on the footpath.. sigh.. Discovered not all my order was delivered.. Later found out they didn't have this in stock and would be delivered on Friday.. Called again on Friday morning - only to be told they forgot? to put my order on Friday morning delivery.. I had paid over £500 for the delivery... One would expect them to at least notify the customer if the delivery is delayed.. Total wast of my time and workers who set around doing nothing for my order to be delivered.. extremely panful..”

Helpful Report

Posted 6 years ago

Dear Mr Baig, We are so sorry you were not happy with the length of time it took to get the product to you . Due to high levels of freight entering the courier network ,due to the covid situation, we were getting a high number of damaged items. we held your order while we organised a new way of getting the items to you . We did try to fulfil as quickly as possible but I can see it caused you issues . we are sorry about this . Kind Regards Savoy Timber

Posted 6 years ago

“The one major thing I didn’t like was having no idea when my items were being delivered. The driver just turned up while I was at work and was very rude stating that he couldn’t deliver my stuff alone. He was very rude to me and said he wouldn’t deliver unless I helped. My 8 month pregnant partner was home and he was also very rude to her too. The delivery experience was shocking. But the online shopping which I done myself was not such a bad experience.”

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Posted 6 years ago

“Took ages for my timber to arrive”

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Posted 6 years ago

“Delivery took much longer than expected. I specifically put a note to be called 1h before delivery arrives,but they didn't bothered to call. I've emailed several times to receive a timeframe for the delivery, no one bothered to answer. So I won't be using Savoy timber again. It's a shame,the wood itself was okay.”

Helpful Report

Posted 6 years ago

“Alot of the boards had big long splits in them , not very good at all 🤨”

Helpful Report

Posted 6 years ago

“Delivery took around 11 weeks, which during COVID-19 was understandable but the communication from Savoy Timber during the same period was abysmal. Couldn’t get through on the telephone, never answered emails & no communication on deliveries, just a phone call from the deliver driver advising they were outside my property on a random date. On top of that, the bifold door order was adapted, as Savoy Timber advised the size ordered was to be reduced from order. A door frame they’d never seen themselves. All in all, terrible & unlikely to use again or recommend.”

Helpful Report

Posted 6 years ago

“Ordered a sample pack on the 29th July and have still not received it .phoned to complain and promised to send another and still not received that either.today is the 15 th aug and still no sample .very poor if you ask me”

Helpful Report

Posted 6 years ago

“Since the beginning of August I have been trying to sort out a missing item and a wrong delivery of spindles”

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Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,790 reviews