Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,826 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“website not clear so mistakes can easily be made when you put what you want in the search bar, also costs you more than the product itself to get it retuned and the right item sent back out!”

Helpful Report

Posted 5 years ago

Hi there, thank you for your review, Having looked at your situation i see that you purchased post formed worktops that were dispatched as ordered, we understand that you purchased incorrectly and require square edge - the listing you are referring to shows a post formed (rounded) worktop, the diagram shows a postformed profile with the measurement of that profile, the product specifications details the postformed profile and details the measurement of that profile. The worktop is in the post formed section of the website- not in the Square edge section of the website. We then as a gesture of goodwill gave a discount against changing the product you ordered to the product you would like to change to and have arranged it for dispatch the following day. I think all in all we have been proactive, fair and professional I am sorry you feel that we should have given you more money off but that would be unfair for other customers that order an incorrect product. Kind regards Savoy Timber

Posted 5 years ago

“Ordered a worktop sample and didn't receive it as per expected date. Emailed Savoy and they said they'd send another. Not yet received that either. Therefore, it doubts me to place an actual order in the future.”

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Posted 5 years ago

“No help what so ever all off staff stood around chatting not helping customers what so ever”

Helpful Report

Posted 5 years ago

“Order was delayed by a week. Savoy contacted me to let me know and that was fine, I understood that they had an issue with their supplier. On the day of delivery, I had to chase up to know exactly when the gate would be delivered as no time slot given. Couldn’t get through to anyone on the phone or by email. Gate did arrive and delivery driver was very friendly and helpful. However we were missing the framing timber we needed to hand the gate and again after trying to contact the Wigan branch I got no response via phone or email. I’ve since emailed a few more times to try and resolve or get a refund and have received no response at all. Had to find alternative timber, which delayed the job further and cost more money. The lack of customer service let them down.”

Helpful Report

Posted 5 years ago

“On a positive note the worktop I purchased is of good quality and was reasonably priced. However, their communication is non existent, the traffic management at their Blackpool branch is a disgrace, there was no effort being made by anyone there to social distance, not even the staff (who weren't even wearing face coverings). First and last time I use Savoy, I shall drive all the way to Leyland to use C W Berry, a far superior place to shop.”

Helpful Report

Posted 5 years ago

“Placed an order online, and received a text message the following day to.say that all items were ready for collection. On arrival I was instructed to go to the timber collection point where I waited for 5 minutes only to be told that as it was worktop I should go to the kitchen centre instead. Waited there for 5 minutes and finally got the worktop but not the edging strip that I ordered. Waited another 5 minutes for the edging strip. Then I was told to go back to the customer shop to collect the colorfil sealant, which the shop didn't have on the shelf. Then waited a further 5 minutes to get a tube of sealant from the kitchen centre! In summary it took 30 minutes to collect an order that should have been sat there ready for collection. Then I realised that the colorfil had the solvent missing from the packet I was given! Not a good experience to be honest.”

Helpful Report

Posted 5 years ago

“My wood was soaked, took ages to dry before I could use it. One of the pieces was cracked the whole length, I doubt I can use this as the structural integrity is up for question. The delivery driver wasn't very friendly and my wife was worried about telling him we weren't happy with our order.”

Helpful Report

Posted 5 years ago

“The goods arrived damaged and not to specification, I did receive a credit note almost immediately but there was no correspondence between me and the seller as to how to overcome the problem.”

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Posted 5 years ago

“I still have not received sample so would only be 2 stars at the moment”

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Posted 5 years ago

“Ordered some worktop samples some time ago, haven’t received them.”

Helpful Report

Posted 5 years ago

Hi there thank you for your review, our worktop sample service is a 7 working day lead time due to the volume of samples to dispatch, we are still within the 7 working day lead time and will dispatch within this time frame of course- we hope you enjoy your sample. Kind regards Savoy Timber

Posted 5 years ago

“Still have not received goods.”

Helpful Report

Posted 5 years ago

“I thought they were free samples but paypal is going to charge my 99p? They only snet 2 of the 4 samples I requested with no information about when the others would come. I had to call them and they said 2 weeks. However, the product samples did seem of good quality just not the colour I wanted.”

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Posted 5 years ago

“Communication over delivery was very poor. Found out it was being delivered same day. But the delivery driver was amazing! So helpful. Friendly and carried the good to where I needed it to be. Give him 5 stars”

Helpful Report

Posted 5 years ago

“I recently purchased a small piece of worktop which stated with free edging. Upon receiving the item it didn’t have any edging. Upon calling I was told that my “worktop with free edging” didn’t come with free edging at all so I had to then pay more money to order the “free”edging. Two and a half weeks later I still don’t have my edging. I emailed and got an email saying due to supply issues it is delayed. Would have been nice to be told this. And now the irony. I have been asked to leave a review for my “worktop with Free edging” er what free edging would that be. The £10 edging I still haven’t got. If it isn’t included don’t call it “free edging””

Helpful Report

Posted 5 years ago

“Tried to order for next day, paid the next day carriage fee only to be told it has to be ordered before 10:30am to qualify for next day. Tried to cancel and get a refund and they wouldn’t let me as the unit had been packed already and they didn’t want to unpack the order. Product was fine just meant the carpenter had to miss a days work. Very unhelpful customer services I certainly don’t recommend and wouldn’t use them again.”

Helpful Report

Posted 5 years ago

“Ordered work top waited a week badly damaged on delivery didn’t even let me know I had to ring shop waited another week delivered and again badly damaged on van . Then Delivered after complaining . Assistant in shop very helpful . But loading the goods or on delivery needs assessing as damaging the goods . Was not offered a delivery refund which I find really bad service and should of been offered as courtesy for me taking time off work as Nhs worker and staying in all day with no communication or apology”

Helpful Report

Posted 5 years ago

“Only received two out of the four samples that I ordered, with no explaination.”

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Posted 5 years ago

“Unfortunately date of arrival come and passed having stayed in all day. It did however arrive the following day. On opening the very well packaged worktop sadly there was damage to one of the sides. Having waited so long I didn’t bother contacting them as I needed to complete the project and have touched it up with paint? If the item had arrived quicker I’d have given 5 stars but having paid a substantial amount for delivery id expected better service if delivery had been free it would have been different.”

Helpful Report

Posted 5 years ago

“Took a week to receive sample and still not answered my question about cutting worktops so as a returning customer not sure I will be returning next time”

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Posted 5 years ago

“The product hasn’t arrived yet.”

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Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,826 reviews