Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 28th May 2025

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was great service, delivery was on time. Our garden decking is look fab. Inky one peace of wood was 10cm short, rather than that all great”

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Posted 5 years ago

“The timber is great no problem But I ordered screws with my order but they did not turn up .☹️”

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Posted 5 years ago

“Ordered a 6x3m decking kit from Savoy. Did not get any confirmation email, or any confirmation of delivery time slot. Fortunately my partner was in and was able to take the delivery. Driver was very nice and accommodating. Kit was fantastic but came with no instructions on how to assemble. My sister also ordered one and no instructions were provided. One of my decking boards and frame beams were warped quite badly. I was able to overcome this with brute force and extra screws but it took over an hour sadly. Overall I am still very happy with the product itself but the service and quality could be improved.”

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Posted 5 years ago

“ordered and came promptly delivery driver could have been a little more pleasant.”

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Posted 5 years ago

“I was a little bit disappointed with the quality of the boards for the decking kit, out of the 12 boards six have splits and one is cracked! Out of the seven pieces for the decking base two have got splits in! I will be able to work with them but not with the decking boards so I will have to replace them with new ones when I can”

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Posted 5 years ago

“To be honest it didn’t , first delivery was fine but not complete , then had to wait two weeks for rest of order , which took two separate days to be delivered and now the spindles are not what we ordered as they are different from the others, they are plain squared not bevelled like the others and what we had ordered !!”

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Posted 5 years ago

“Overcharged! Home delivery price sky high due to covid as didnt offer Click/collect.”

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Posted 5 years ago

“Sadly handrail that was ordered had spray numbers and letters which had to be sanded off so could not use immediately, not checked before sending, disappointing.”

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Posted 5 years ago

“I have not received my order”

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Posted 5 years ago

“Good price, quality, fast delivery but cutting is poorly done. Laminate on the edge is ripped off and about 4mm are missing. Have to cut it again or figure out how to do bended cover strip. Other side is all good.”

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Posted 5 years ago

“Not good for people working nights”

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Posted 5 years ago

“I’ve not actually had my delivery as yet so I’ll leave review till then thanks”

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Posted 5 years ago

“Ordering on line was easy however no update on when stuff would be delivered , so I had to email & ring them regularly”

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Posted 5 years ago

Good Afternoon, I'm sorry that you feel this way. To clarify the situation, you placed your order on Monday evening of this week, on a seven working day lead time. Further to your telephone call earlier on today, we spoke with our Blackpool branch to check on the order for you and explained that one of the doors you have ordered was in stock but the other doors that you have ordered are not stock doors so have been ordered in. These are due to arrive with us on Tuesday and time permitting, we will deliver to you on Tuesday. Failing this, we will deliver on Wednesday, which is still within the seven working day lead time. Our Blackpool store will be in touch to confirm the delivery with you nearer the time. Kind Regards, Savoy Timber

Posted 5 years ago

“Fast delivery but failed to tell me it was going to be delivered until 8.30am on the day when I had a hospital appointment. It was Tuffnels who told me and they blamed Savoy for not sending an email the previous day to advise me. I had to rearrange delivery which savoy got right the second time .”

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Posted 5 years ago

Hi there, thank you so much for your review, I do apologise for the lack of email to inform you of the delivery day, apologies this was human error but we are so glad it was all sorted out for you and hope you enjoy your decking. kind regards Savoy Timber

Posted 5 years ago

“The end of the worktop has been damaged and has a dent on the end lipping”

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Posted 5 years ago

Hi there, thank you for your review, I have checked all correspondence and we have not been notified of any issue with your delivery. If you could send an image of the damage to info@savoytimber.com we will issue you a replacement straightaway. Our policy is in the unlikely event that there is damage in transit we will replace or if you would like to keep the item and you can make good - we will assess the damage and propose a partial refund amount. I will send you a communication to initiate next steps - apologies for the damage in transit and rest assured this will be sorted out ASAP regards Savoy Timber

Posted 5 years ago

“Photo showed finished edges......was not the case details said 1.2 m strip included..... was not the case telephoned, assured strip x2 would be dispatched.....was not the case”

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Posted 5 years ago

Hi there, thank you for the review, I understand your point that the image on the website shows finished edges - this is to show the finished product rather than an unfinished one. I am so sorry that there were no edging strips with the worktop- I will ensure a length is sent out today. We hope you enjoy your worktop kind regards Savoy Timber

Posted 5 years ago

“The work top was competitively priced and arrived when stated, however two of the three worktops we ordered were damaged at the ends due to poor packaging and shoddy delivery service. We were able to get away with it as we had ordered more than we needed and returning them would have slowed our project. But would think twice before recommending or using again.”

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Posted 5 years ago

Hi there thank you for your review. I am so sorry your worktops were damaged on the ends and of course we would have exchanged them for you without hesitation but as this was not possible and very glad you could utilise the items. Our worktops are slightly oversized which means that the laminate finished at exactly 3m but the board is oversized at each end just to ensure the working length is not affected if damaged in transit on the ends. Also we do take a lot of time and effort over our packaging using polystyrene packaging, banding and thick cardboard covers. I hope you will purchase from us again. Kind regards Savoy Timber

Posted 5 years ago

“Extra edge strip was different to work top ordered !”

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Posted 5 years ago

Hi Mr Martin, Thanks for taking time to review us. Sorry you were not happy with the edgings. Your order was for a patina rock worktop and a black slate edging strip. We sent exactly what was on the order. If you need help when ordering in future we can take orders over the phone to make sure we send you ancillary products to match your choice of decor. Kind regards Lisa

Posted 5 years ago

“The delivery was far too heavy for 1 driver, good job my partner was home to help carry into the house.”

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Posted 5 years ago

Good morning thank you for your review. I understand your point regards the weight of a 3 metre worktop which is approximately 30kg in weight. But please be rest assured that Savoy Timber delivery drivers are fully trained to lift and manoeuvre these worktops for our customers and do so daily. Thank you for assisting the driver to carry the worktops into your property but our drivers can do this if required we would not want to ask our drivers to do something they are not trained to do. Thank you once again for your review.

Posted 5 years ago

“Had to go down the road as they delivered it to the wrong place”

Savoy Timber 3 star review on 9th January 2020

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Posted 5 years ago

Apologies for the error in delivery but the courier was given the correct delivery postcode as per your order, I hope it was not too difficult to get your item to your home address, could you please let us know which address the courier company delivered to and we will inform them of this- was this a wrong number on your road?

Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews