Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 28th May 2025

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of the timber was bent and had knots in that had to be cutout. Delivery cost far to much. Delivery driver very pleasant and helpful but did not hang around whilst I checked the delivery.”

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Posted 4 years ago

“Standard of railway sleepers was poor. Some quite badly damaged and unfit for purpose.”

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Posted 4 years ago

“Product and price were fine but delivery time of 6weeks was too long.”

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Posted 4 years ago

“Pleased with the product but unhappy with the delivery Recieved half the order on arranged date but then had the wait two weeks till the rest turned up”

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Posted 4 years ago

“Good quality, good value, delivered quickly, however delivered damaged decking boards. Will be requesting replacement of small Portion of delivery”

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Posted 4 years ago

“Very nicely finished door at the correct size, very pleased. Sliding door system works but feels bit cheap and had no fitting instructions. Delivery took two months, but assume that was Covid related.”

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Posted 4 years ago

“Bit chaotic with delivery. Chased if doors were delivered into preston. Told only get deliveries from the supplier on a tuesday and thursday strange as paperwork states saturday. For delivery on 10th. Then told 1 door out off 4 is not on delivery and will be a week late. Delivery turned up today complete. Stranger happenings by the day left hand not aware of what right hand doing”

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Posted 4 years ago

“Not great customer service, lack of information on a delayed delivery. Good product.”

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Posted 4 years ago

“Great priced and good quality products, I needed to chase delivery more that once and the item was delivered without edging. Called customer team again but never arrive.”

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Posted 4 years ago

“Ordering was easy but delivery was a nightmare. Savoy did not want to take any responsibility for the deliveries which they had taken. 5 packages, 2 delivered by post the other 3 by Tuffnells who didnt advise when delivery was finally made.”

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Posted 4 years ago

“Part of order was missing so had to communicate to find out what had happened. Item was reissued and arrived a few days later however delayed job.”

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Posted 4 years ago

“Not very happy about my decking boards ,some of them was little bit damage and needed hide on back and the boards wasnt very stromg either ! And price was a high for getting product like that”

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Posted 4 years ago

“Happy with decking looks good, however when delivered 30 spindles missing which were sent out promptly but when putting together was not given enough brackets for handrails and bolts for posts, no washers sent. Email as had to spend £30 to get extra and wanted to return lights but got no reply. Sale completed no after care”

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Posted 5 years ago

Hi Gary, I am sorry you did not get all your brackets and were not left completely satisfied. I am sorry we are trying to resolve issues in a timely fashion. Let us know if you haven't been refunded for these Kind Regards Savoy timber

Posted 5 years ago

“Ordered weeks ago still not received now had email further delays from courier. Hope product is worth the lengthy wait.”

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Posted 5 years ago

“Tried ringing and emailing with no response waiting to pick £500 of doors up a waste of time company”

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Posted 5 years ago

“Had to buy more timber because the delivery was short, driver turned up next day with the timber he forgot to give me the previous day .”

Savoy Timber 3 star review on 29th May 2020

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Posted 5 years ago

“So the timber product itself was great absolutely no complaints. Everything arrived and no issues. The speed of delivery was also great. What was really disappointing was they accepted my order a few weeks ago and gave me a delivery date. We arranged for someone to fit it. The day before it arrived they called me up say they didn’t have the product in so we had different sizes which we thankfully made work and we were going to have a boarder in a different colour but they’d run out of that colour and said it would be ages before they would get it in again. Why accept the order and tell me the delivery date if it isn’t in? We had no choice as we had workmen booked and were desperate to get the decking sorted for summer we just accepted the order. A great shame that we found out at the last minute. It all arrived on good time exactly when they said it would arrive. Delivery man was nice and helpful.”

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Posted 5 years ago

“Delivery on time but I wanted to increase my order I rang 10 times and nobody picked the phone up very frustrating must improve customer service”

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Posted 5 years ago

“Great service from a girl named Maggie or meghan not sure which it was my husband kept getting through to a girl who sounded like she grew up in a cave and was disgusted she had to speak to another human. Luckily when I rang we got through to meghan or Maggie she was great polite and showed the best customer service I have received from a company she even went out her way to drop the missing screw off my order and kept talking to my little girl who picked up my phone while I dug out my order number then dropped the bits at my house on her way home from work. She’s the only reason the place got the 3 stars the service from your other member of staff was a joke I think she needs to find a new job”

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Posted 5 years ago

“The purchase on line was easy enough but both orders I placed turned up without any notice.”

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Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews