Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,839 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,839 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order with Savoy Timber for 2 kitchen worktops, also paid extra for next day delivery. (£55) Tops were delivered when they said, but unfortunately they not the correct ones. After informing Savoy of the error, they dispatched the correct ones, which I received two days later. They were very apologetic and refunded me the full delivery cost.”

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Posted 5 years ago

“The delivery was made by one person who could not get off vehicle, I just had an op and I’m 60 so couldn’t help, a very kind stranger walked by and helped. When we opened the item it was damaged in two places on the edge of work top. I guess the one man delivery may have caused this, fortunately my husband managed to cut around the one bit and we’ll can live with the other damage. My advice would be to check that if having work too delivery is a two person delivery.”

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Posted 5 years ago

“Speed of delivery was brilliant, but you neglected to include the free edging strip.”

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Posted 5 years ago

“Good product but very poor customer service. No replies to messages after delivery delay. Paid over the odds for carriage too.”

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Posted 5 years ago

“Good wood at a good price. My rating was because despite two calls a week apart to change a 33" door for a 30" door and to ask for one cut on a sheet of ply both of these actions were not completed.”

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Posted 5 years ago

“The kitchen worktop was more than likely in perfect condition when it left the shop! The state if it when it arrived in the back of a scruffy van full of crushed boxes some which border line destroyed probably would not have met the shops standard let alone my own. Luckily I had over a meter of green and was able to cut both ends”

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Posted 5 years ago

“The item was damaged and different to that shown in the image.”

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Posted 6 years ago

“Delivery arrived but , didnt keep their promise for the third time of asking by ringing me, to say the delivery was on its way ! WHY???? Luckily I was in at the time.”

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Posted 6 years ago

“I purchased some samples of the compact laminate. I'm not impressed with samples that were sent, especially as they cost £1.50 each. The laminate has been shaved off the inner of the worktop so doesn't give accurate reflection of worktop. These samples should have been free!”

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Posted 6 years ago

“Product arrived missing end strips which were advertised as free. Tried to contact savoy but never got through on phone number shown and now awaiting response to my query email. Felt delivery charge was excessive (being almost as much as item price) as I felt Scotland is still classed as mainland UK? Product bought was well packaged and arrived in excellent condition (minus the missing parts).”

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Posted 6 years ago

“5 star service apart from the receptionist who made me feel stupid ,I dont know the first thing about wood. Asking for advise but she couldn't get me off the phone quick enough. Otherwise 5 Stars fo everything else”

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Posted 6 years ago

“Whist the product was very good and the price keen. Delivery was poor 16 days and only after 3 phone calls.”

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Posted 6 years ago

“Usually have no problem with Savoy Timber but this time I have. Ordered two internal doors from Savoy because even though they were £40 more they were showing in stock. The other site I checked was out of stock but cheaper. I ordered the doors and got told that they would arrive at the end of September, I asked form them to call me just before they delivered as my dad has Alzheimer's and wouldn't answer the door, they said yes they would call, I called them on the 6th October, he said hello, I started to talk and the phone was put down. I got a call last week from my dads carer to say the doors had turned up and left with the neighbour! I have used the company before with no problem.”

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Posted 6 years ago

“Good prices on wood, delivery charges could be cheaper. I wished to add some items to my order, I rang Savoy and someone promised to ring me back but never did! My delivery arrived on the stated day but part of the delivery was missing so I had to go and pick the missing items up the next day.”

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Posted 6 years ago

“The worktop arrived without edge trim”

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Posted 6 years ago

“Still waiting to receive the product”

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Posted 6 years ago

“I have not received my order yet even though you said I would have it on 26th”

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Posted 6 years ago

“Poor quality fixings of timber braces.”

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Posted 6 years ago

“FLB door arrived on time a bait. Slight damageto bottom left hand side .Door was of an average build quality and 20 mm more in the width than stated so additional work required to shoot into existing frame.”

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Posted 6 years ago

“I found the experience mixed overall. The selection was OK, though not the best, though Savoy had stock of decking materials when many other places didn't. The shipping cost struck me as rather high, though the prices were decent. However, one set of timber I ordered was the wrong size, which impacted my build. Customer service was relatively quick to respond, but it wasn't exactly an ideal situation.”

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Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,839 reviews