Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 5th March 2026

Marcus

Savoy Timber 5 star review on 2nd March 2026

Matthew

Savoy Timber 5 star review on 23rd February 2026

Kevin

Savoy Timber 5 star review on 12th January 2026

Shaun

727

Anonymous

Anonymous // 01/01/2019

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“Quick delivery, item in perfect condition, communication was excellent, helpful delivery driver. Highly recommended”

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Posted 6 years ago

“Very good quality products, some edging tape had been omitted from my order, but was sent on next day, which showed excellent commitment to customer service, Very Happy”

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Posted 6 years ago

“Easy to order the items over the phone and I was notified promptly when the items arrived and a quick service at the collection counter when I went into the Preston branch to pick up items dispite me not bringing my order number ( my fault ) I will be using this branch again shortly for a forth coming decking project .whilst I was there I checked their decking and several other timbers I will need and I found them all to be of a high quality and of a good grade unlike some timber and decking merchants that advertise on the net and are substandard .I would use the online planner to work out what you need and call in and see the friendly team who can help you choose your materials. Many thanks To the Savoy team at Preston .”

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Posted 6 years ago

“Great door great service”

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Posted 6 years ago

“Always top quality service from Savoy, delivered with minimum fuss. Thanks again.”

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Posted 6 years ago

“Savoy timber themselves are outstanding ..... The online payment system "sagepay" that they use is terrible. 2 errors on my last 2 online orders.. not good service really...”

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Posted 6 years ago

“Delivered on day i wanted,edging strip missing but after phoning got it delivered next morning”

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Posted 6 years ago

“Excellent service. The worktop arrived without the edging strip. One phone call and it was popped in the post, arriving the next day. Good customer service.”

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Posted 6 years ago

“Very pleased thanks first class”

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Posted 6 years ago

“Wasn’t very sure of measurements being an “oldie” but very helpful young man guided me from imperial to metric and laminate worktop cut to exact size and delivered well packaged and when advised. Recommend this company to anyone.”

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Posted 6 years ago

“Having spoken with the sales line before placing my order to ensure we live in a region for Savoy home delivery and asking if I can specify a date as I am only at home on a Thursday. He confirmed as long as I gave at least 7 days notice I could specify the date in the comments field when I was ready to place my order on line. Having done that my delivery date came through for a Monday!. Another call explaining my situation and the sales lady not happy advised she would rearrange, again I asked for Thursday and requested confirmation. Guess what I get a Tuesday. If I hadn't been advised initially that a day could be specified then I could accept that. But on 2 occasions now I have been given dates when I am not available to accept delivery and do not have a safe place for it to be left.”

Helpful Report

Posted 6 years ago

Hi there, thank you for your review, I have looked into your issue and unfortunately there must have been a technical error as we have not received notification on your order of a required specific delivery date and for that please accept our apologies. With our free home delivery service we will always try and accommodate our customers requirements but from time to time we may not have a vehicle in a specific area on a specific day and will give the nearest one available. In your case if Thursday is the only day you can receive your order I will make sure it is delivered on this day - if we do not have a vehicle in your area we will send this via courier - I hope this is acceptable. Kind regards and look forward to hearing from you Savoy Timber

Posted 6 years ago

“Very happy with my new internal doors & got them a day early Thanks guys!”

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Posted 6 years ago

“The service is excellent there was a small amount of damage on the end but it says they cut extra to allow for damage. Packing on ends could have been better and may have prevented it, but overall very pleased”

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Posted 6 years ago

“Staff inside the store were very pleasant and very helpful. Ordered a door for delivery and all went well! Very good value.”

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Posted 6 years ago

“Very good service and friendly staff and helpful with loading”

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Posted 6 years ago

“Quick delivery and excellent service at a great price”

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Posted 6 years ago

“Good quality timber, delivered quickly and brought into our home by a pleasant smiling chap.”

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Posted 6 years ago

“Driver very helpful, bad weather but still made time to place them in a safe place for me.”

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Posted 6 years ago

“Great product, great service, savoy did exactly what they promised and delivered right on time thank you 👍”

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Posted 6 years ago

“Good product and good communications”

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Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews