Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 5th March 2026

Marcus

Savoy Timber 5 star review on 2nd March 2026

Matthew

Savoy Timber 5 star review on 23rd February 2026

Kevin

Savoy Timber 5 star review on 12th January 2026

Shaun

727

Anonymous

Anonymous // 01/01/2019

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“Top quality product, I will definitely use again”

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Posted 6 years ago

“Very good communication, Very fast delivery and good quality product , was exactly what I ordered and very happy with the friendly, helpful service”

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Posted 6 years ago

“Speedy, responsive and great after sales customer service. looking forward to continued support. paul”

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Posted 6 years ago

“Product damaged in 2 places, obviously not during transit either. Free edging strip also not supplied. No reply to my emails regarding damage”

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Posted 6 years ago

Thank you for your review, I am so sorry that your worktop has been damaged we will of course replace this straight away for you, this will be arranged via our customer service department. We do have a robust quality control system prior to dispatch and even though rare damage can happen and we will always replace any damaged product. I am so sorry that we did not respond quickly enough but we will sort the replacement out without delay. Kind regards Savoy Timber

Posted 6 years ago

“Good product, Beautiful colour, and the delivery driver was the very best. We will definitely use them again when we re do our kitchen in the next year.”

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Posted 6 years ago

“Delivery was good, driver very helpful”

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Posted 6 years ago

“Ignored emails, refused to have goods delivered to my address, said it must go to address registered with eBay, address was registered to eBay, but sent to my previous address.”

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Posted 6 years ago

Thank you for your review, firstly I do apologise that we were not able to change your delivery address this is against ebay policy and we do have to send to the address provided through the ebay order. We did offer the suggest to cancel the order and re order with the correct delivery address. I can see that you emailed on Saturday, we have skeleton office staff on a Saturday and were not able to get to your message and are closed Sunday, hence why your email was only responded to on Monday, for this I do apologise. In the end you were able to change your delivery address with our Courier Tuffnells which is not the norm but we are so glad everything worked out OK and wish you every success in completing your project, kind regards Savoy Timber

Posted 6 years ago

“Amazing prices also asked if i could change delivery day as i had an appointment this was done for me wonderful customer care. Would definitely recommend”

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Posted 6 years ago

“Scott at Savoy Timber was very professional and answered all my questions quickly. I bought a kitchen unit and Scott helped me at every stage, he went over and above what was needed. Thanks guys. Ben”

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Posted 6 years ago

“Quality of goods good, excellent customer service kept informed from order to delivery would definitely use again.”

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Posted 6 years ago

“Great service, speedy delivery, no fuss.everything one hopes for but sadly often missed by some.”

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Posted 6 years ago

“Brilliant service and great communication.”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“No nonsense, good service.”

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Posted 6 years ago

“Delivered on time thank you”

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Posted 6 years ago

“Delivery on time , Dave the driver very helpful and respectful 10/10”

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Posted 6 years ago

“Very helpful, great service”

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Posted 6 years ago

“kept us informed & delivery on time”

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Posted 6 years ago

“I purchased my order online on the Tuesday and by Friday mid morning my order was with me. This was all wrapped up with no damage. Just what I needed. Great service from start to finish.”

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Posted 6 years ago

“Excellent Service and very fast delivery of my order”

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Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews