Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 5th March 2026

Marcus

Savoy Timber 5 star review on 2nd March 2026

Matthew

Savoy Timber 5 star review on 23rd February 2026

Kevin

Savoy Timber 5 star review on 12th January 2026

Shaun

727

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product itself was excellent, but the service was even better! Despite a problem (not the company's fault) they sorted it out quickly and efficiently and beyond their remit. Many thanks! I would be more than happy to recommend them.”

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Posted 6 years ago

“hinges were not in original order supplier apologised and forwarded them without delay”

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Posted 6 years ago

“Order was ready for collection the day after order placed.”

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Posted 6 years ago

“Top quality goods all in good order, contact to arrange delivery excellent, delivery Driver was a top man and really very friendly and helpful in unloading. Thank you very much and would certainly use you again.”

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Posted 6 years ago

“Pre ordered worktops 3 weeks before needed and arranged a date Kitchen fitter was waiting and delivery didnt arrive. Had to hold back fitting for 2 days to rearrange alternative delivery”

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Posted 6 years ago

Hi there, thank you for your review, we are so sorry that there was a slight delay on your order. Your worktops were stopped at quality control as they had some damage so we took the decision to delay your delivery by a day or so so we could put them on our own transport that is only in your postcode location on certain days of the week. We thought this the most appropriate course of action as your worktops were 3.6m in length. Again we apologise for the delay but please be aware that we always advise customers not to book any tradespeople until product has been delivered or book trades people for the week after product has been delivered. This will enable any company to put any unforeseen issues right, rare that they might be but can happen from time to time, such as incorrect products being ordered, additional products that are required, and or any damage in transit. But we sincerely hope that you are happy with the products themselves and that your project was a great success. It would be great to see some images of the completed project, Kind regards Savoy Timber

Posted 6 years ago

“Got work top price very competitive delivered when said within 3 days and on a sunday and unlike some internet deliveries fetched into house were i wanted it”

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Posted 6 years ago

“The website was very easy to order from with an excellent layout. Although the order went through well I would have preferred the opportunity to choose a delivery date. I received an answer machine message letting me know when they would deliver but this wasn't suitable. I rang Savoy and asked if they could change the delivery from Tuesday to Friday, which they agreed upon. I got home from work on the Tuesday to find it had been dropped off anyway. This was a minor annoyance as the decking looks to be of an excellent quality and the price was also very good. I would suggest adding a choice of delivery dates and everything would have been perfect.”

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Posted 6 years ago

“On line order of odd sized panel was easy, it arrived early and did what it said on the tin. Now I know what to do when the rest of the fence blows down.”

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Posted 6 years ago

“Very quick cut to size service,initially delivered without edging strip(package had split)however new edging was sent out very next day with no quibbles,highly recommended”

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Posted 6 years ago

“Fast and friendly service, despite the poor weather conditions on the day of delivery.”

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Posted 6 years ago

“Excellent prompt service!”

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Posted 6 years ago

“Good service, fast”

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Posted 6 years ago

“Excellent service and good quality , delivery when we wanted and helpful driver many thanks”

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Posted 6 years ago

“Very quick response and fast delivery.”

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Posted 6 years ago

“Work top arrived earlier than estimated date, good quality worktop unlike some I have purchased via the internet”

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Posted 6 years ago

“Small, shabby, oddly cut, spelched sample of composite decking supplied for £3 Not quite sure how I can hand the sample to a customer without explaining the finished product will not look like the sample. A sample is a product aimed to entice the customer into choosing the decking as an option, not making them ask questions as to why it looks the way it does.”

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Posted 6 years ago

Hi there, massive apologies for the incorrect sample going out to you, the sample was cut on the incorrect saw and was from a damaged section of sample board i am afraid. I will get your £3 refunded and will send out a replacement today for you - we do take a lot of time and effort over cutting the samples to ensure a first rate clean cut so am disappointed you were sent out an incorrect piece. Apologies once more and I will get the dispatch organised today, Regards Savoy Timber

Posted 6 years ago

“I’m very pleased with the service I received from savoy timber.”

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Posted 6 years ago

“Quality service from start to finish. I contact the company before my order and all communication was clear and quick. I placed the order early and they delayed the delivery so it arrived on the day I required it. The worktops I ordered were quality and above expectations. Great service and great products. I’d certainly recommend this company and I will use them again !”

Savoy Timber 5 star review on 15th February 2020

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Posted 6 years ago

“The order arrived quickly. Although the edging strip was missing, after a phone call it was dispatched and arrived the following day.”

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Posted 6 years ago

“fast delivery, very polite and helpful”

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Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews