Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,785 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,785 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on line, was told that I would be contacted as soon as my order was ready for collection, still waiting for the confirmation. Tried to call Blackpool store no one answered, so made a journey to store with out confirmation. Apparently my order was sent to Wigan although I'm in Blackpool. The staff at Blackpool very helpful especially Stuart who cut my order to size.”

Helpful Report

Posted 5 years ago

“Ordered online expecting everything to be ready for when I went. It wasn’t and had to go to 3 different departments and help myself, so what’s the point in ordering? Email back from savoy said order ready to pickup err no!”

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Posted 5 years ago

“I ordered 8 deck boards and was disappointed to find on deckboard damaged”

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Posted 5 years ago

“Everything was great except delivery I was not even informed when delivery would be. They just delivered put outside and knocked door and said it was there. Never even knocked door to say they were here. So we are pensioners and we had to lug it all down side of house. Will not order online ever again as when you go to store the Savoy timber experience is so much better”

Helpful Report

Posted 5 years ago

“Delivery was very overpriced, decking boards were extremely thin and some even chipped. On the Delivery day we didn’t hear anything from them so phoned up and they said they’re running late.. 10pm came and no phone call or nothing. The next day they came at 5pm and said sorry they didn’t come the day Before they had too much on the delivery truck but couldn’t be bothered to phone and say so we didn’t have to wait a whole day inside. Also they never phoned an hour before delivery, they literally just showed up”

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Posted 5 years ago

“The box with all my fixings had been broken and resealed. Only a small amount of fixings remained. I have phoned you and emailed you as requested. I ‘ m still waiting for replacements.”

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Posted 5 years ago

“Delivery was poor.”

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Posted 5 years ago

“i am still waiting for 2x 3m facia boards which did not turn up with my main order can you please forward these asap if you do not have them i will take a refund of my money Thx Allan Tilley”

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Posted 5 years ago

“Slow delivery service”

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Posted 5 years ago

“Already damaged and going in the skip”

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Posted 5 years ago

“Have ordered worktop samples nearly 2 weeks ago and I am still awaiting delivery Very disappointing”

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Posted 5 years ago

“Ordered online. 12 x Roof batons and 4 x sheets plywood, 3 of the sheets required cutting. As instructed AFTER ordering I sent cutting information to '' Sales Enquiries '' Later I received a phone call to say the order was ready for collection. I went the following day to collect, on arrival I was directed to the Sheets area. Sheets not out ready nor were they cut to size, They had not received any cutting Instructions and got 4x sheets from stock, they soon cut my sheets as required. I was then sent to another area where my ''Batons'' were taped up ready. At least half the order was ready. I usually go to Savoy at Blackpool, but as I live In PR post code they placed my order with Preston, fortunately I phoned and checked first. I live half way between the two and find Blackpool easier to park. Thanks Mr B”

Helpful Report

Posted 5 years ago

“I ordered samples for worktop .just come top plastic. Was free that's ok if I need to pay for this not worth it for this kind of samples”

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Posted 5 years ago

“They have a good range of doors to choose from. My 'oak' bi-fold door looks very good quality (apart from a minor dent). Delivery was as expected and the protective packaging was excellent. There were no instructions but even after I'd asked for some, what I got wasn't very clear. For that reason I haven't yet hung it. The packet of fittings was already open, so I wasn't sure that I'd got everything. There was supposed to be a door knob but that was missing. When they sent one, it was more suitable for a kitchen cupboard rather than a full sized door. For an internal door, costing well over £200, this wasn't too good an experience.”

Helpful Report

Posted 5 years ago

“Quality of the decking was great despite the thickness being less than advertised (14-15mm instead of the 19mm ordered). Have ordered multiple times in the past and keep coming back and will continue to do so, just not for value decking, will stick to premium. Great delivery service also.”

Helpful Report

Posted 5 years ago

“Sent for 3 worktop samples only received 2 one without a label and to small to rrslly be useful had to ring to find out where the other was. Still not turned up a week later.”

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Posted 5 years ago

“Very disappointed. The landing Base rail, Robin hood could have used as a bow, it was very bowed will have to put a saw cut or two to use. The main staircase Base rail had a split half way across, approximately in the middle as if someone had picked it up with one hand, which you cannot do. The spindles were not protected and they had black marks all over them as if they had been run over by a rubber wheeled vehicle. The 4.2 handrail was joined in three places and it shows badly. The landing handrail had been joined in two places with a sissor joint and it shows badly, where I thought I was going to have a nice oak staircase will look like a bodge up before I start. Ken mills. Carpenter and joiner. Retired Senior Project Manager for Berkeley Homes, I will not use this company again. And although the newel posts were protected. and had a good finish. Sovoy need to pay more attention to protection, of all of the component parts, and to who they use for delivery.”

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Posted 5 years ago

“Still waiting”

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Posted 5 years ago

“Placed order with Savoy Timber for 2 kitchen worktops, also paid extra for next day delivery. (£55) Tops were delivered when they said, but unfortunately they not the correct ones. After informing Savoy of the error, they dispatched the correct ones, which I received two days later. They were very apologetic and refunded me the full delivery cost.”

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Posted 5 years ago

“The delivery was made by one person who could not get off vehicle, I just had an op and I’m 60 so couldn’t help, a very kind stranger walked by and helped. When we opened the item it was damaged in two places on the edge of work top. I guess the one man delivery may have caused this, fortunately my husband managed to cut around the one bit and we’ll can live with the other damage. My advice would be to check that if having work too delivery is a two person delivery.”

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Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,785 reviews