Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 28th May 2025

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product and delivery”

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Posted 3 years ago

“First order was damaged in transit. Savoy immediately sent a replacement by overnight without any argument. Brilliant customer service, highly recommended.”

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Posted 3 years ago

“Prompt delivery and good quality decking. Highly recommended”

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Posted 3 years ago

“Door was great and well packaged but incredibly later than forecast. Emails were left unanswered, this was my only gripe as I understand issues with supply.”

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Posted 3 years ago

“We ordered the timber for a new decking we were expecting a leed time in excess of 14 days, the order was delivered in three days, the delivery driver was very helpful and polite, well worth 5 out of five thanks Savoy Dave A”

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Posted 3 years ago

“Happy with delivery time Driver most helpful Timber looks good now it’s fitted & had a few compliments 😄”

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Posted 3 years ago

“Savoy Timber have been excellent from start to finish, order processing, delivery and customer support was straightforward and efficient, unfortunately the worktops I bought had a manufacturing fault and needed replacing, Customer Services dealt with the problem really quickly and sent replacements within a few days, they went out of their way to ensure the matter was resolved as soon as possible and to my satisfaction, it makes such a nice change to get such good customer service, I would have no hesitation in buying from Savoy Timber again and recommending them.”

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Posted 3 years ago

“Very efficient and quick delivery.”

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Posted 3 years ago

“Amazing speedy service. Excellent quality and quick delivery. Great service even when I thought I needed to return the goods. Willing to help and assist”

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Posted 3 years ago

“Delivery driver was credit to your company”

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Posted 3 years ago

“Good quick delivery. Driver very helpful... Highly recommend 👍👍 Delivered on requested day. However, not in the time window I was told due to driver being given extra drops.. Not his fault.”

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Posted 3 years ago

“Good service and delivery”

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Posted 3 years ago

“Arrived a day early which was great and let me get the job done sooner”

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Posted 3 years ago

“Few issues with the website when trying to order a decking pack. Was advised via email of a delivery date. Ordered on the 17th June, delivered on the 20th with no notification. I would have liked an email advising of delivery date so i could have organised things at my end.”

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Posted 3 years ago

“Ordered my decking kit and was told it was coming on a Monday delivery booked builder for Monday afternoon only to have 2 items out of 7 delivered and send builder home waste of timen”

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Posted 3 years ago

“What I wanted at a good price, excellent delivery”

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Posted 3 years ago

“after using savoy for years i was so disappointed : told deliv would be 14 days on the 15 day i contacted your selves to be told you had not got all my order in stock , and would send a part order out , which i waited another week for . after waiting another week i once again contacted you to be told you had no idea when the rest of my order would be in stock i then cancelled my order and received a refund”

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Posted 3 years ago

“Dispatch and delivery very fast would use again”

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Posted 3 years ago

“Excellent service great product would highly recommend”

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Posted 3 years ago

“Very happy with purchase”

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Posted 3 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews