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Savoy Timber Reviews

4.5 Rating 6,596 Reviews

86 %

of reviewers recommend Savoy Timber

Company Reviews

Product Reviews

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Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 4th May 2024

Steve Armstrong

Savoy Timber 5 star review on 2nd May 2024

Savoy Timber 5 star review on 25th April 2024

Savoy Timber 5 star review on 25th April 2024

Savoy Timber 5 star review on 23rd April 2024

Savoy Timber 5 star review on 20th April 2024

Savoy Timber 5 star review on 19th April 2024

551

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not enough screws and what screws there were was not adequate to do the job. Black marks over one of the doors. Instructions not clear enough. And no phone call to say they were on the way. Had email to say they were being picked up after they were delivered. Not good communications. Apart from that very nice doors”

Posted 2 years ago

“Short on 1 item I ordered 2 white edging strip rolls but only got 1. No big problem”

Posted 2 years ago

“I was disappointed in the lack of contact from Savoy Timber. They did actually deliver during the week they said they would but I had to contact then several times to find out when I could expect my delivery. I found them not to be doing what they advertised they would do such as being in touch within a few days to advsie delivery etc.”

Posted 2 years ago

“The driver was absolutely amazing! I would give him 5+ * however, not receiving a time slot and waiting in all day is a big No from me.”

Posted 2 years ago

“reasone as only as acceptable was the long delivery time”

Posted 2 years ago

“parcelforce dont work weekends (royal mamil)... item arrived down the road, local just after midnight Sat. too late for delivery, maybe use altenative courier?? received, not as pictured on website... no finishing on at least one end.”

Posted 2 years ago

“Didn't advise at time of delivery that 50% of my order was not available had to wait a further week for it to arrive.”

Posted 2 years ago

“I took all day off and it arrived after 4 and you only delivered half my order”

Posted 2 years ago

“I sent my delivery driver to collect a worktop from the Wigan store , collected as agreed and delivered to my retail premises only to find as they advertise there was worktop edging , rang store and they said they normally come in wrapping , I told them obviously the store did not check and I am not making a 40 mile journey to collect the strip , the lady said we will sent one out , I am still waiting and I have had to buy some from local B & Q which is a close to the colour that would match as I needed to complete the job”

Posted 2 years ago

“The initial delivery was only 50% of the original order, this was addressed immediately and the remaining items were delivered 3 days later. When I unpacked everything and tried to match up the boards they were of various lengths, some 4.2m, others 4.0m and 4.4m, so this was annoying and required some modification and fitting.”

Posted 2 years ago

“No instructions included which wasn’t ideal and the two 2.4 meter lengths weren’t 2.4 meters, one was 2.36 and the other was 2.46 meters, other than that all was fine.”

Posted 2 years ago

“Products and delivery fine, telephone manner of branch staff appalling”

Posted 2 years ago

“items as described well made, delivery could have been a little quicker but no probs”

Posted 2 years ago

“Product fine exactly as described. However order to deliver date too long so would not use again only for that reason.”

Posted 2 years ago

“Delivery time was over the 14 working days. The delivery guy dropped the wood at the front door. Did not call to say he was on his way so I was not home. My 5ft wife was greeted and left with the wood. If he had called I would have advised to deliver at the back where there is parking and access to drop the delivery. My wife had to hand ball by herself. Disappointed. The only saving grace is the wood is good quality.”

Posted 3 years ago

“Order online and think you have got delivery after waiting a week call them to find out its been allocated click and collect but offered delivery for an extra £99 so cancel order then a week later Tufnells turn up start to unload before they knock and ask and he then refuses to stop and take it back. I call Savoy and check that they have refunded me so suggest they collect what has been dropped off, that is worth one star. I call them again and suggest they do not charge delivery and I will accept the delivery to avoid a costly return of the goods they agree, that is another star. The final star is for the lady that I spoke to at Savoy for her polite and professional manner. Tufnells are the main concern and for that two stars have not been given to Savoy for using a courier that has no interest in service quality as not only did they drop before they knocked but also failed to supply any paperwork.”

Posted 3 years ago

“Having spent £150 on delivery I’d have hoped my order would have been faster than it was, having said that they fulfilled my requirements some decking and joists were bowed but nothing that would bother me but I could imagine it would a professional.”

Posted 3 years ago

“It would have been 5 stars as the service and support were excellent however on arriving home with the 75mm x 75mm fence posts they were all found to be suffering splits and cracks. Whilst usable the appearance is not as pleasing as it could be. In retrospect if I were to purchase any timber in future from Savoy timber it would need close inspection before accepting it to ensure it was up to to the standard I would need for my purposes. I think this was an exception to the rule as Savoy timber is normally excellent in all respects !”

Posted 3 years ago

“Need to clearly state delivery timescales, 14 days after you hand it to the despatcher, not 14 days from purchase confirmation, although did arrive shortly after despatch date. Decking boards have uneven lengths and some not square.”

Posted 3 years ago

“Savoy must be extremely busy as they don't answer phone calls speedily. I returned a gate as poor quality, after 4 week delivery time and got a refund. Knots in gate, not square top to bottom, rough stapled timber panels meant it would not last. Usually I'm happy with Savoy, unfortunately this product was not up to standard.”

Posted 3 years ago

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Savoy Timber is rated 4.5 based on 6,596 reviews