Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 28th May 2025

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered over a week ago yet still have not received it. Asked for a review before even delivering the goods!”

Helpful Report

Posted 4 years ago

“No instructions included which wasn’t ideal and the two 2.4 meter lengths weren’t 2.4 meters, one was 2.36 and the other was 2.46 meters, other than that all was fine.”

Helpful Report

Posted 4 years ago

“For me personally I’ve found them to be extremely difficult to get any answers from the communication and customer service is really lacking. Even the most simple questions I struggled to get an answer for , took 4 emails to even get a basic response to what I asked and then my emails were completely ignored . Products ok although simple instructions weren’t followed by there delivery drivers. Changed the date of my delivery with no notice (had booked a day of work especially so I could be here to get delivery) 2 of the products have arrived broken .”

Helpful Report

Posted 4 years ago

“I ordered an unusual size bedroom door and it was perfect when it arrived.”

Helpful Report

Posted 4 years ago

“All ok and price acceptable”

Helpful Report

Posted 4 years ago

“Excellent service and delivery time, quality treated timber, competitive prices. I highly recommend this company.”

Helpful Report

Posted 4 years ago

“I did an online Click and collect order. Went down to collect, they couldn't find the order, when they found it, it wasn't in stock, I had to get a different colour”

Helpful Report

Posted 4 years ago

“Great service. Amazing prices & great quality. The only thing that I was a little annoyed about was the short / no notice on the delivery. Got a email the same day that it turned up but I can forgive that due to the other benefits.”

Helpful Report

Posted 4 years ago

“delivery has not arrived so guess what i thinik !!!”

Helpful Report

Posted 4 years ago

“I have used Savoy Timber for years and they always deliver on price ad quality”

Helpful Report

Posted 4 years ago

“Helpful and friendly delivery driver. Fence panels as ordered.”

Helpful Report

Posted 4 years ago

“Always good service”

Helpful Report

Posted 4 years ago

“as a garden designer and landscaper i need to have full confidence in my suppliers , Savoy are brilliant . Recent Decking kit delivered quickly and efficiently . Recommend as great to send customers down to pursue products and make choices . Great service”

Savoy Timber 5 star review on 13th May 2021

Helpful Report

Posted 4 years ago

“My order was left at my front door because I wasn't home. I was told the courier would be touch with a delivery date and time but I never recieved that information. Lucky my order was still there when I arrived home. I have a disabled daughter and couldn't get her wheelchair into the house as the door was completely blocked with wood!!”

Helpful Report

Posted 4 years ago

“Exactly what it said on the tin! Great customer service when I got in touch, delivery to exactly where I wanted it. Easy to put together and good quality for the price. Would recommend to anyone.”

Helpful Report

Posted 4 years ago

“Great service from the sale force,great price, and arrived when I was told what more could you ask for”

Helpful Report

Posted 4 years ago

“excellent value for money much cheaper than DIY store. Would use again”

Helpful Report

Posted 4 years ago

“The product that I received was of okay quality and a reasonable finish which is what I expected for the price. The customer service from Savoy Timber on the other hand leaves a lot to be desired. Poor communication from start to finish. I had to chase up the ‘customer service’ team on several occasions to find out what was happening with my order. I was then greeted with a ‘your delivery is on its way today’ whilst I was at work and the delivery needed a signature. Very poor communication through the whole process which was then followed by ignoring/refusal to reply to my subsequent emails. If you do choose Savoy Timber bare this in mind and prepare to send them a lot of emails asking what is happening.”

Helpful Report

Posted 4 years ago

“product,good. yard staff as helpful as they can be.........counter staff ,who you have to see to pay for your ticket are the most poorly trained, ignorant and unhelpful , counter staff I have EVER encountered in ANY industry. I waited almost 15mins to pay (even though there were no other customers in the shop ) on TWO occasions !”

Helpful Report

Posted 4 years ago

“Great service,quick and easy to use the website click and collect within one hour”

Helpful Report

Posted 4 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews