Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 5th March 2026

Marcus

Savoy Timber 5 star review on 2nd March 2026

Matthew

Savoy Timber 5 star review on 23rd February 2026

Kevin

Savoy Timber 5 star review on 12th January 2026

Shaun

727

Anonymous

Anonymous // 01/01/2019

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“Considering the strain of Covid 19. I was very surprised at how quickly we received our worktop. Website easy to use and very quick delivery.”

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Posted 5 years ago

“Great product, great price very pleased with all round service”

Savoy Timber 5 star review on 15th August 2020

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Posted 5 years ago

“Excellent service. Product delivered earlier than expected time scale.”

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Posted 5 years ago

“Excellent service and great communication”

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Posted 5 years ago

“Delivery was 2 - 4 weeks 😕, arrived just over a week 😁. Excellent. Brilliant quality and nice driver Thanks”

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Posted 5 years ago

“Great products, service and value for money.”

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Posted 5 years ago

“Ordered a sample pack on the 29th July and have still not received it .phoned to complain and promised to send another and still not received that either.today is the 15 th aug and still no sample .very poor if you ask me”

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Posted 5 years ago

“Doors are good quality apart from bars that span them, they are just stuck on and keep coming unstuck”

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Posted 5 years ago

“Looked after and was given good advice when I visited. Would recommend them again”

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Posted 5 years ago

“Very happy with the service”

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Posted 5 years ago

“very good service delivered before expected date delivery person very good .”

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Posted 5 years ago

“great service and quick dispatch”

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Posted 5 years ago

“superb service and products”

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Posted 5 years ago

“Absolutely disgusting company purchased doors refused delivery as they were the wrong doors. Will not refund me my money back has to go through PayPal to try and claim back my money as the company have told PayPal they will refund money if I send the doors back knowing its impossible as they already have them! Got all proof in emails confirming so still waiting 3 months later for refund case still on going so next move ombudsman. Savoy reply because of bad review. Hi Samantha, we are really sorry it looks like we have authorise a refund and it was not processed. we are unable to refund the agreed amount as this is on hold with PayPal. we are more than happy to process immediately if you close the case . Kind Regards savoy timber. Company now want me to close my case in PayPal then they will refund me?? Why not refund me through PayPal and then the case would be closed? 3months they have had my money for. Emailed the company they get the doors from to sell on their website got confirmation from them that they have the doors and I never recieved them!! Proof!! Stay clear of this company!”

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Posted 5 years ago

“Staff very helpful and the quality of the wood reasonably priced and good quality *****”

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Posted 5 years ago

“Bought a decking kit, great service even with Covid challenges. Delivery guy was great. Easy enough to erect and look great in my garden.”

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Posted 5 years ago

“Timber arrived within one week of order”

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Posted 5 years ago

“Very good, delvered couple days late, but during lockdown so cant really complain, would definitely recommend & would use again”

Savoy Timber 5 star review on 14th August 2020

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Posted 5 years ago

“Very helpful people. A good range and keen prices.”

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Posted 5 years ago

“Brilliant company and brilliant service! Ordered online and everything was as it should be 👍”

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Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews