Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 28th May 2025

674

Anonymous

Anonymous // 01/01/2019

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“Although your products are outstanding the level of service I received on this order was poor. Ordering the materials was easy so off to a good start. However when I arrived at the wigan branch things started to not live up to previous experiences. I turned up and most staff seemed to be on a fag break. I went into the doors section where one member of staff was eating a sandwich talking to a colleague. It was about work so I stood and waited. They both looked at me, no smile or acknowledgement and they continued their conversation. After a few minutes and no acknowledgement I left and went into another section where both members of staff were on their phones, I interuppted them and asked where I went for online orders. It gets better... I went into the materials section where I handed over the paper with my order. The chap cut two boards and said what an odd size to order. I corrected him saying they are meant to be cut into strips which he replied "no". I pointed out the lengths and widths to which he grabbed the paper without a word and cut the widths. I questioned the lengths and he replied "we don't do that". Not sure what the point of adding a length was when you supposedly don't "do that". There was a lovely girl who offered to help me carry the mdf to the car and we had a lovely chat. She was the only positive part of the experience. I'm so so disappointed in the experience as I'm just starting to renovate my house and had planned to order the majority of materials through this company. However I really dont like being spoken to in a rude manner, ignored and simply treated like an inconvenience.”

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Posted 3 years ago

“Ordered a sample worktop arrived fast looks great quality (wife loves it) Will be ordering worktop and splash back in the next few weeks many thanks.”

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Posted 3 years ago

“Great service, quality timber quick reliable delivery, helpful cheery driver”

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Posted 3 years ago

“Excellent workmanship, just one little niggle, I'd had doors made to measure & the edges were not primed meaning I had to buy some primer just to do 4 door edges.”

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Posted 3 years ago

“Very pleased with your goods and your service.I would definitely recommend you to anyone.”

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Posted 3 years ago

“Timber some times comes different sizes that was ordered please get someone that can measure properly. Some wood split And damaged. Ask for threaded some peaces was untreated. And now you have changed the buying the pre cut lengths to where you have to work out how many 300mm you want is just stupid and takes long.”

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Posted 3 years ago

“I purchased x2 bi fold doors Excellent product made to measure and accurate”

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Posted 3 years ago

“your timber was sent in good time”

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Posted 3 years ago

“Easy ordering ,quick delivery everything as it should be.”

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Posted 3 years ago

“Excellent. A fast, efficient and value for money service”

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Posted 3 years ago

“Good communication. Good product. Fantastic hp on delivery.”

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Posted 3 years ago

“VERY GOOD SERVICE AND EXCELLENT SERVICE WITH THE DELIVERY”

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Posted 3 years ago

“Timely delivery well packaged”

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Posted 3 years ago

“Very pleased with my purchase”

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Posted 3 years ago

“Brilliant delivery were expecting it on Wednesday came 2 days early which was 👍”

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Posted 3 years ago

“Great service, quick delivery. Driver very helpful and polite.”

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Posted 3 years ago

“Timber delivered when they said it would be. Excellent service.”

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Posted 3 years ago

“Excellent service, the driver was helpful and polite, he rang me 10mins before arriving.”

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Posted 3 years ago

“Unfortunately I never received any of the orders I made with this company, which was kitchen worktops and upstands, causing me great stress and inconvenience. Seems to be a few feedback of this kind so I should have checked before using this company. Unfortunately won't be using them again due to this experience.”

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Posted 3 years ago

“Requested sample. It arrived quickly. Good service.”

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Posted 3 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews