Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 28th May 2025

674

Anonymous

Anonymous // 01/01/2019

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“Delivery by courier was very poor, left on the doorstep in the rain, with no contact to advise despite emails that this would happen.”

Helpful Report

Posted 3 years ago

“Nothing wrong with the decking balustrade kit. Nothing wrong with delivery period. However, I received the items 2 and a half hours before Savoy notified me by email!! So, only 3 stars on this occasion.”

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Posted 3 years ago

“not very helpfull on the phone .”

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Posted 3 years ago

“Very surprised with the service. Delivery advertised to take 7 days, everything sorted within 24 hours.”

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Posted 3 years ago

“Ordered three lots of timber in the last few weeks every thing was in stock and delivered within a week excellent service”

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Posted 3 years ago

“Good product, great service, great communication from delivery driver, let us know exactly when he’d arrive. Great to deal with”

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Posted 3 years ago

“Ordered some 6m decking. Dont get the cheap one they are very thin and a waste of money. All pieces bend left or right at the ends about a metre so this will have to be cut out if you want straight pieces of decking.”

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Posted 3 years ago

“I would question whether this is a “kit” at all. I bought a 5.4m x 3.0m decking kit with handrails at a cost of over £1,000. What arrived was 26 bundles of timber with no inventory to check against and a single box full of loose bolts and screws. Apparently I ordered incorrectly as I wanted boards to run parallel to the 5.4m side, not the 3.0m. So this left me some off-cuts and 4 boards short. When I asked for some help from Savoy, they said they could swap my remaining boards, but at a cost of an additional £100! (The cost of 4 boards being £32). Couldn’t be more disappointed and would 100% suggest you look elsewhere for your decking needs.”

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Posted 3 years ago

“Product quality was fantastic, delivery was spot on and driver very helpful,”

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Posted 3 years ago

“I have not yet received my order!”

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Posted 3 years ago

“Delivery was earlier than expected. Please with my purchase. Staff very helpfull”

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Posted 3 years ago

“Great quick service the delivery guy Utsen I guess that's correct was great and helpful 👍”

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Posted 3 years ago

“Excellent online shop really simple to navigate the free cuts were helpful and I was contacted by a very helpful and polite member of staff when my order was ready .I went to pick it up my order and the people there wear very efficient and couldn’t have asked for anymore”

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Posted 3 years ago

“exellent company, staff very helpfull.”

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Posted 3 years ago

“Delivery time let’s you down otherwise can complain”

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Posted 3 years ago

“Bought materials and they were delivered quickly and as sold. The only issue I had is that I was waiting for a week for delivery and I didn't receive any communications from Savoy. As I have never dealt with them before, this made me call them to chase. All this buying journey needs to be excellet is an email notofying me that I my delivery is being scheduled and I will hear back very soon. Apart from that, excelente service.”

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Posted 3 years ago

“Absolutely amazing service. Easy to order, super competitive price and super quick delivery - much quicker than anticipated. Thank you very much!”

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Posted 3 years ago

“Overall from the initial order to the Delivery was excellent, speedy quality service thank you.”

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Posted 3 years ago

“Simple to order on online and they kept us updated On the delivery when it would arrive,highly recommend”

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Posted 3 years ago

“great product value for money had some delivery problems not Savoys fault, but dealt with promptly and efficiently. Well Done Savoy and Thanks”

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Posted 3 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews