Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,789 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,789 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was told my delivery would be on the Tuesday and that someone had to be present to assist with the unloading. The delivery date happened to coincide with a family funeral but my wife agreed that she would go on her own to save any hassle. Having forwarded an email earlier asking for an estimated arrival time I decided at around 4:30pm to contact Savoy only to be told that the delivery was now Thursday! I wouldn’t have minded the changed date if they had only informed me. In the end, I missed a family funeral and also spent the whole day (from 8am) waiting on a delivery that was never going to arrive! If the star rating had a zero being the lowest, I’m afraid that would have been it”

Helpful Report

Posted 4 years ago

Dear Sir, Firstly we would like to apologise for the late delivery, We are investigating why this was not delivered on time. This was a direct delivery from the supplier. They gave us a date which we passed on to you. The first we knew that there was a delay was when you contacted us. We are looking for answers as to why this happened and will be in touch. Again apologies for the late delivery. We are sorry you did not get our normal outstanding service. Best Regards Lisa

Posted 4 years ago

“Excellent items, easy to order and pay for online. Communication from customer services was great, quick turnaround for collection next day. Items look even better insitu.”

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Posted 4 years ago

“Excellent service, I have used this company on a number of occasions, each time excellent service, from the booking to the delivery. I even had to alter my last order, an error on my behalf. Savoy Timber just altered the order without any fuzz or drama. I would strongly recommend this company and wouldn’t hesitate to use them again.”

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Posted 4 years ago

“Matches well to my worktops which will want to add to in the near future”

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Posted 4 years ago

“I have often over many years bought my timber from Savoy Timber . Why ? because I get a first class service every time ,the prices are very competitive , the quality is always good ,and the staff are very informative and polite, The delivery service is excellent also the drivers etc are cheerful and obliging . .Davd R.”

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Posted 4 years ago

“Bought better quality pallets than the back gate purchased.”

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Posted 4 years ago

Hi There ,Seeing as we have had no contact from you whatsoever for over 12 months then a review to say the product was unsatisfactory, we have been left with very little we can do to help at this time. It's very unusual for a customer to receive a gate, fit it then complain about it online without reporting any quality issues to us. For us to be able you deal with issues we do have to be told about them. If we are told we always do our best to help. The loose panels you described are part of the gate construction. They are left slightly loose so they can be removed and moved to the opposite side of the gate, so it can be hung either way. Chicken and egg situation as you described it on our phone call today, is not helpful to you as a customer, or us as a reputable company that always goes the extra mile to help our customers. Best Regards Savoy Timber

Posted 4 years ago

“Recent??? April I think. Covid has a lot to answer for!! Thank you”

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Posted 4 years ago

“Fab team at Wigan store. Really helpful to a single woman not really understanding DIY or sizes or "how to" I just had a picture of how I wanted my new kitchen and worktops to look.”

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Posted 4 years ago

“Prompt dispatch and very responsive when contacting them subsequently with a query on the product. I've bought from them a few years ago and I'd buy from them again.”

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Posted 4 years ago

“Excellent service got what I wanted in sizes and material delivered on time great”

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Posted 4 years ago

“Ordered and got delivery same day which is brilliant.”

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Posted 4 years ago

“Delivery was prompt and driver was very nice , item was delivered well”

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Posted 4 years ago

“Ordered a decking kit from Savoy Timber, it was exactly as described, I did need to phone them with a construction question and they were very helpful.”

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Posted 4 years ago

“Poor ,, the reason is, I did this last time I was asked to, sent a request to Savoy timber customer service, never received a reply. not impressed at all. Product and prices fine, if you get what you have paid for in advance when you turn up and the product is not in stock...”

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Posted 4 years ago

“Perfect service”

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Posted 4 years ago

“Ordered Sunday, delivered Wednesday, took the timber through to the back of the property for me. Good quality, excellent price! Will use again!!!”

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Posted 4 years ago

“Quality products at great prices. Easy to deal with and quick delivery. Will be using again for my next project.”

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Posted 4 years ago

“Very flimsy 5m decking boards,,had to return quite a few as they arrived split straight down the full length,then the replacements didn’t turn up when agreed..👎👎”

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Posted 4 years ago

Hi There, So sorry your replacements were not on time. Due to massive timber shortages and huge transport issues throughout the country at that time, it took a few days longer than expected. Glad we got all the replacements out in the end and we hope you have been able to enjoy your decking. Best regards Savoy Timber.

Posted 4 years ago

“To be truthful and honest I'd rather go to Wickes or b&q because customer service is not very good”

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Posted 4 years ago

“Goods delivered and in excellent condition. The delivery driver called and arranged delivery with me and he was really friendly and helpful. Staff at savoy are always so lovely!”

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Posted 4 years ago

Savoy Timber is rated 4.5 based on 6,789 reviews