Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,789 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,789 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

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“Let me know doors would be late Rang me to let me know when in and when they would be delivered Good service”

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Posted 4 years ago

“Great Customer Service & Staff, bought online, emailed for help & had a call immediately, just fantastic. Delivery was a great price. Decking good value, we will buy again”

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Posted 4 years ago

“Very happy with our purchase when it finally arrived!! Wrong worktop delivered in the first instance, so we had to wait a few more days for correct delivery.”

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Posted 4 years ago

“Good price, great friendly service as always.”

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Posted 4 years ago

“Fast service and good updates”

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Posted 4 years ago

“Excellent product”

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Posted 4 years ago

“Love the worktops. Super fast delivery. Excellent communication. Friendly, helpful delivery driver. Will buy again from you. Thanks you”

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Posted 4 years ago

“Great service, ordered fence panel was delivered the next morning and was of high quality”

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Posted 4 years ago

“Excellent service , delivery driver very helpful.”

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Posted 4 years ago

“Great delivered on time and cost was cheaper than others in the area!”

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Posted 4 years ago

“Anthony and the team provide excellent customer service. I live 350 miles away and bought solid core decking from them. I can’t praise them enough for their support. 10/10, 5 star”

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Posted 4 years ago

“Very helpful and communication good.”

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Posted 4 years ago

“I am really pleased with my decking kit with both value for money and quality with the only issue being that there wasn’t any assembly instructions as stated. I would certainly have no hesitation in using again or recommending to family and friends Savoy Timber.”

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Posted 4 years ago

“Two units came damaged. Only noticed when builders opened the boxes to fit, by which point it was too late to return and wait for replacement. Asked company for a partial refund having explained the situation and was refused.”

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Posted 4 years ago

Hi Sir, We are very sorry you are not happy with the service. We state on our terms and that all goods must be checked with 24 hours of delivery and any damages reported, within that time. This is so any claims can be made against the courier for goods damaged in transit. As these goods have been delivered then fitted they are then deemed as accepted by yourself. The info you gave us was that your builder had seen the damages and fitted them. We passed this information to the manufacturer. The manufacturer refused a return on the basis that goods had been fitted. If we had been told before fitting of the damages we would have arranged replacements. We are sorry you are not happy, this is the last thing we would want for any of our customers. Best regards Savoy timber

Posted 4 years ago

“Fantastic product at a fantastic price , delivery was spot on and the driver super helpful to help me get the work tops inside , cannot fault anything”

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Posted 4 years ago

“Promise after failed promise regarding delivery. Never rang back when promised either. Spent hours chasing them up. Would NEVER deal with this company again. Ended up cancelling part of order. Shockingly bad customer service.”

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Posted 4 years ago

“Good selection reasonable prices”

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Posted 4 years ago

“Bought decking and fixtures last year, huge delay with the decking delivery (booked a week off work to do it!). Still waiting for the bits - that was last year!”

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Posted 4 years ago

good afternoon, I do apologise that you did not receive all the fixings to your order. I can see that this was delivered via our Wigan store to yourself, I have passed this on to the relevant store manager and asked they give you a call to discuss the issues you still have regarding the order and we can have this rectified for you. Kind regards Savoy Timber

Posted 4 years ago

“Your website didn't let me pick which depot I wanted to collect my order from and just picked preston for me because I have a PR postcode. But I live near Wigan so I had a bit of a faf to sort it out”

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Posted 4 years ago

“Ordered a sample , it arrived very quickly”

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Posted 4 years ago

Savoy Timber is rated 4.5 based on 6,789 reviews