Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,830 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,830 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

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“I still haven't received my order nearly 6 weeks later! Was given an estimated "2-4 weeks for delivery," and then told it would be delivered week of 20th July. STILL nothing. Over £130 spent and I've got nothing to show for it. I have emailed the company twice and was given ridiculously unhelpful and patronising emails back. If I still don't receive anything in a couple of weeks I'll be asking for a full refund. Won't be ordering from here again. I just hope that if I do eventually receive the order, that the items are wonderful and easy to put together to make this hassle worth while. Wish I could be more positive but this was meant to be a gift for my mum's big birthday and she's now been left with nothing. Savoy Timber should really consider switching couriers because Tuffnells are an infamous delivery company and it would make the lives of customers and Savoy Timber employees so much easier if they made a switch.”

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Posted 6 years ago

“Timber arrived on the Monday instead of the Friday which was not there fault had one piece of decking had a split which they replaced the next working day”

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Posted 6 years ago

“1st order was great run out of decking so had to reorder same more..2nd order got lost so no email with delivery or shipping.Cant fault the lady i contacted in office she found order.it was delivered today with 5 short not happy about that.But the lady in the office said they will return with it tomorrow.”

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Posted 6 years ago

“Arrived on time and driver even helped unload. Excellent service.”

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Posted 6 years ago

“Easy to order online and delivered far quicker than expected. I have always found the staff in the store to be extremely helpful and during lockdown they have been a blessing .”

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Posted 6 years ago

“I was unimpressed for a few reasons (1) the first delivery driver was rude and, initially, extremely unhelpful, 2) I called a couple of times to chase a door and, despite being told that I would get a call back with this information, a call was not received, 3) One of the doors was damaged with water stains all on the door despite the packaging not being damaged, 4) The contact centre was unhelpful and, at times, patronising, 5) For the price, I was not impressed with the quality of the 7 doors ordered. I must admit that the second delivery driver was lovely and very helpful though.”

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Posted 6 years ago

“The goods came on time and as per the advert. Instructions easy to follow. looks good. Thank you”

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Posted 6 years ago

“Part of order was missing so had to communicate to find out what had happened. Item was reissued and arrived a few days later however delayed job.”

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Posted 6 years ago

“Beautiful benches, the problem with delivery was due to covid 19 otherwise everything was excellent.”

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Posted 6 years ago

“Not very happy about my decking boards ,some of them was little bit damage and needed hide on back and the boards wasnt very stromg either ! And price was a high for getting product like that”

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Posted 6 years ago

“Bad communication, misleading emails and 3 promised delivery dates which were failed. Wasted time off work, no apology and then the decking screws finally arrived 3 days after the timber?!?!”

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Posted 6 years ago

“Brilliant”

Savoy Timber 5 star review on 12th August 2020

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Posted 6 years ago

“Great company to deal with, delivery came at the exact time and date specified”

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Posted 6 years ago

“You Promised delivery one day and finally following me chasing your delivery company delivered the following day I wasted a whole day waiting with no contact from you DISGRACEFUL in this day and age with mobile phones??”

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Posted 6 years ago

Dear Michael, Do apologise for this inconvenience and really sorry to hear your order was arrived late. We are trying to our best still in this situation and all our staff is been working hard for served all customers. We are hope we can deal with you in the future. Kind Regards, Savoy Timber

Posted 6 years ago

“Its fab it was exactly as ordered, we had to wait a while but hey ho COVID is happening right now”

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Posted 6 years ago

Thank you so much for taking the time to leave us such a positive review. We really appreciate it. We look forward to dealing with you again in the future. Kind Regards, Savoy Timber

Posted 6 years ago

“Hi I would like to take this opportunity to thank Donna for her help in sorting out some missing parts from an order number 000043847 , the parts that were missing was the pine infills on the base rail that goes between the spindles, I had spoken to some girls and informed them of the problem but no one got back to me, I also e mailed to the sales department but still no one replied, until I spoke to Donna, see was very understanding and sorted out the issue, see posted the parts that day and I received them the next day, so who ever reads this please send my thanks to Donna for her help it was much appreciated. best regards Paul”

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Posted 6 years ago

Thank you so much for taking the time to leave us such a positive review. We really appreciate it. We look forward to dealing with you again in the future. Kind Regards, Savoy Timber

Posted 6 years ago

“Good prompt service and good quality timber.Very happy with Savoy Timber.”

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Posted 6 years ago

Thank you so much for taking the time to leave us such a positive review. We really appreciate it. We look forward to dealing with you again in the future. Kind Regards, Savoy Timber

Posted 6 years ago

“I waited a month for delivery of decking which was a gift for my cousin as his wife hadn't been well. It eventually turned up with one pack short. I have spent the last 2 weeks back and fore on email (cannot get through on phone) and I'm still waiting. Really disappointing as they have never been this bad before”

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Posted 6 years ago

Hi Benjamin, I am sorry tuffnells misrouted your order , we certain felt your pain as there was quite a lot of shouting at our team . But glad we got there in the end. Kind Regards Savoy timber

Posted 6 years ago

“Absolutely diabolical customer service. Given delivery date, didn’t arrive - they said it was with Tuffnells for delivery they quoted a tracking number that didn’t exist, given another delivery date window of 5 days - didn’t arrive. Contacted them yesterday and they said they were having trouble getting stock ie my worktop was not even in stock, never mind our for delivery The whole thing was a tissue of lies. I have been waiting for 5 weeks. I could have gone to Howdens or B and Q and had the bloody thing fitted by now. Appalling”

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Posted 6 years ago

Hi Steve, I am sorry we have had issues getting your worktop to you . This is still within the 3 weeks lead time we gave at time of order and we are in a time of national crisis which is effecting our resources . But I totally understand your frustration . Kind Regards Savoy Timber

Posted 6 years ago

“Great services, quick delivery. Tremendous quality of wood. All done now very happy.”

Savoy Timber 5 star review on 8th June 2020

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Posted 6 years ago

Thank you so much for taking the time to leave us such a positive review. We really appreciate it. We look forward to dealing with you again in the future. Kind Regards, Savoy Timber

Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,830 reviews