Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 5th March 2026

Marcus

Savoy Timber 5 star review on 2nd March 2026

Matthew

Savoy Timber 5 star review on 23rd February 2026

Kevin

Savoy Timber 5 star review on 12th January 2026

Shaun

727

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed good service”

Helpful Report

Posted 5 years ago

“Good prices. Good quality for price. Quick delivery. Recommended.”

Helpful Report

Posted 5 years ago

“Fantastic service. Buy with confidence”

Helpful Report

Posted 5 years ago

“Fabulous fast delivery service. Easy to use website and really friendly, helpful customer service. I would definitely shop here again.”

Helpful Report

Posted 5 years ago

“Problem with my order resolved very quickly via email and a new piece of wood delivered 2 days later - great customer service.”

Helpful Report

Posted 5 years ago

“Very good indeed”

Helpful Report

Posted 5 years ago

“Easy to navigate website and good communication for delivery. Some items were missing but they acted quickly to send out those items.”

Helpful Report

Posted 5 years ago

“Fast delivery , easy to build and excellent quality”

Helpful Report

Posted 5 years ago

“I ordered 3 doors on the 11th off May 2 of which were bespoke. I didn't receive the complete order until the 20th of August. I understand in the current climate that delays on materials is common however what is unacceptable is the complete lack of communication from Savoy. Not once in over 3 months did I receive an email or call to update me on the order I had to call numerous times to get updates all of which not one person knew when my order would be complete. Then out of the blue a delivery turned up with no notification prior (the order was incomplete). Then I had to chase the rest of the order again to be told one of the doors was out of stock and I would receive in 2 weeks. The complete lack of communication from Savoy is shocking.”

Helpful Report

Posted 5 years ago

Hi keiran, Sorry you had to wait we shut or workshop for a while due to Covid. We did send updates regularly , they were sent via email. This is the same for the delivery notifications . from time to time these go to customers junk folders. either this or we have a wrong email address from when you placed the online order . Sorry for any inconvenience. Kind Regards Savoy timber

Posted 5 years ago

“Prompt service”

Helpful Report

Posted 5 years ago

“del could have been quicker but was detailed on sales page so fair enough item decent for price”

Helpful Report

Posted 5 years ago

“The price was very competitive, the wood was good quality, and was delivered as promised, all in all a great experience and would recommend Savoy Timber.”

Helpful Report

Posted 5 years ago

“Good quality timber with more than enough screws to finish the job. (2.4×1.8 decking kit)”

Helpful Report

Posted 5 years ago

“You’re asking me to review something I haven’t received! I’m assuming therefore my order has gone missing.”

Helpful Report

Posted 5 years ago

“Work top looks great, very happy with it. Two problems was the email to say when it was arriving was short notice after both my wife and myself was already at work. Being in logistics myself and seeing Tuffnalls, I feared the worst but very well packaged and arrived unscathed. One other problem was when my carpenter came around to cut the worktop. The underneath became a messy looking cut. This also arrived a week earlier than expected so was very happy.”

Helpful Report

Posted 5 years ago

“Excellent product and great service. Easy put together and less hassle with everything cut to size and all fixings provided. Would definitely use again”

Savoy Timber 5 star review on 31st August 2020

Helpful Report

Posted 5 years ago

“Very efficient service.Delivery was prompt”

Helpful Report

Posted 5 years ago

“Always first class service and products. Great prices.”

Savoy Timber 5 star review on 30th August 2020

Helpful Report

Posted 5 years ago

“Very helpful and fast delivery for our decking boards which are of superb quality. The only slight niggle we have is the the courier company didn’t advise us of the delivery until the actual day and then only by email. It was lucky we could be there as it was 300 miles away! I understand that this is out of Savoys control but feel that Tuffnels should manage this better. The delivery driver was excellent and even helped my husband to carry the boards out to the back garden which wasn’t in the remit. So overall we are very happy.”

Helpful Report

Posted 5 years ago

“Good service and nice items that were bought. Recommend them.”

Helpful Report

Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews