Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,790 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

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“Quick ordering and quick delivery with everything I had ordered”

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Posted 6 years ago

“I was very disappointed with service - Whilst placing the order I was informed the decking were in stock and would be delivered in few weeks... Followed up and was informed they had issue with their Courier service providers... Four weeks later followed up again, I was informed would be delivered on Wednesday, only to be told they did not have space to deliver.. Instead it'll be delivered on Thursday... And was asked to call that morning to check!. Delivery arrived, only to be told they would leave the goods on the footpath.. sigh.. Discovered not all my order was delivered.. Later found out they didn't have this in stock and would be delivered on Friday.. Called again on Friday morning - only to be told they forgot? to put my order on Friday morning delivery.. I had paid over £500 for the delivery... One would expect them to at least notify the customer if the delivery is delayed.. Total wast of my time and workers who set around doing nothing for my order to be delivered.. extremely panful..”

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Posted 6 years ago

Dear Mr Baig, We are so sorry you were not happy with the length of time it took to get the product to you . Due to high levels of freight entering the courier network ,due to the covid situation, we were getting a high number of damaged items. we held your order while we organised a new way of getting the items to you . We did try to fulfil as quickly as possible but I can see it caused you issues . we are sorry about this . Kind Regards Savoy Timber

Posted 6 years ago

“I am afraid that I had very poor service from Savoy Timer. Firstly, I had to chase down that Savoy Timber had even received my order. When I did get a response and asked about shipment date - all I receive was “sometime this week”, which wasn’t helpful at all. Next, the shipping company was supposed to contact me when they were going to deliver. Instead, they showed up, completely unannounced at my door, 30 minutes before I needed to be somewhere. No email, no telephone call, even though I had given Savoy Timber both and the telephone number was on the packaging. Finally, the shipment was incomplete. To this day, I still haven’t received the full order or even any explanation on what was happening, despite emailing Savoy Timber and asking. I don’t need it any more as I went down the the local DYI shop and got the final pieces of timber and weed lining myself - which is what I should have done in the first place. All in all, it was a shoddy service and definitely not worth the money or hassle I had to go through.”

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Posted 6 years ago

“Good quality, on time delivery”

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Posted 6 years ago

“Very good service! Quick delivery!”

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Posted 6 years ago

“Was told that delivery would be delayed due to the Covid situation but, I was pleasantly surprised to receive my order within a couple of days.”

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Posted 6 years ago

“Very happy with this product reasonable price will be ordering again soon”

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Posted 6 years ago

“Product arrived on time, very well packed with no damage. We`re very pleased with the service and the work tops”

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Posted 6 years ago

“Order arrived very quickly, Driver was very helpful and stacked the wood where requested. Would definitely recommend”

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Posted 6 years ago

“Great service with quick delivery. The gate we purchased is excellent and at a great price”

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Posted 6 years ago

“Well made product, worth the long wait! Well done.”

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Posted 6 years ago

“Decking kit was value for money”

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Posted 6 years ago

“Purchased 18 x 4m deck boards for a garden project, all good quality as the ends were wrapped to avoid any splintering in transit. Price for the boards themselves and delivery were spot on (I am based in Milton Keynes), happy to recommend”

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Posted 6 years ago

“Item as described. Delivered on time. Staff very helpful. Can't ask for more. Thank you.”

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Posted 6 years ago

“Quick and efficient Items was in good condition.”

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Posted 6 years ago

“Delivered exactly what I ordered And within time scale quoted.”

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Posted 6 years ago

“Easy to order, it came quicker than advertised (local delivery) and the friendly delivery man put it in my garage for me. I used the online order form where you order total lengths. Would have liked an opportunity to specify maximum lengths as wood is 4m or more which is quite hard to manoeuvre in my garage. But I could have phoned them and specified so lesson for the next order... Wood seems good quality and no complaints with the service or price.”

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Posted 6 years ago

“Fantastic. Quality timber quickly delivered”

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Posted 6 years ago

“Delivery was very slow and the delivery day confirmed on the email didn't include a date. I then discovered delivery would be the following week. However, all arrived safe and sound”

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Posted 6 years ago

“i found them very helpful in this difficult time we had a problem but they put this right with no fuss”

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Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,790 reviews