Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 4th December 2025

718

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 1.5 cut to size worktop and I got an email asking what size I wanted and they said they would do it for me then when iv received my item it's not been cut to size at all”

Helpful Report

Posted 5 years ago

Hi there, thank you so much for your review, I have investigated your order and your cut to size email was missed i am afraid - this was human error, sincere apologies for this. I will organise a refund of the cutting element of your order kind regards Savoy Timber

Posted 5 years ago

“Order door made to measure and all you done is cut bit of top and bottom and charge me 4 time more than normal door what a jokejoke.”

Helpful Report

Posted 6 years ago

Hi Mr Thorrington, I am sorry you feel this way . I can assure you as I did in our conversation that this door has been worked on each side to make the door to your measurements and it has spent a lot of time in the workshop. I know you feelings now that your in the construction industry and its a job you feel you could have done yourself. But a lot of our customers are not in the construction business and do not have the correct tools to carry out these works. I am sorry you were not happy with the service . Kind Regards Lisa

Posted 6 years ago

“I ordered and paid for 6 Louvre doors on eBay on 7th November They were delivered in the stated time but 4 of them were not The size I had ordered and paid for. I have made 4 phone calls and have still not been told when the ones I have ordered will be delivered and the wrong ones collected. Very disappointed. I have not posted this on EBay yet Please deal with this promptly My name is Adrian Barker Address Greenside Oxenholme Lane Natland Kendal LA9. 7QH My phone number is 07956136829 This is the last stage of one of my house renovation projects And need these doors ASAP Thank you Adrian”

Helpful Report

Posted 6 years ago

Hi Adrian as per our telephone conversation your louvre doors are to be dispatched and the incorrect size one collected, apologies for the mix up and pleasure to speak with you yesterday kind regards Savoy Timber

Posted 6 years ago

“Item was damaged on arrival, pictures taken and email sent, no reply. I would like some form of refund please as the item was not delivered in perfect condition.”

Helpful Report

Posted 6 years ago

Hi Mr Reed we have located your order and can see there was some damage in transit, we will of course refund you for this, we have confirmed this via email - we will also arrange collection of the damaged item and the courier will be in contact with you to arrange collection kind regards Savoy Timber

Posted 6 years ago

“Customer service issue”

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Posted 6 years ago

“Very disappointed with a family run company, order didn’t arrive when told it would, poor quality, service and customer care is non existent, promised a call back from manager 3 days ago and still waiting 😡 Tuffnells delivery were ruder than rude, I will not be recommending this company or their products very very disappointed 😓”

Helpful Report

Posted 6 years ago

Good afternoon, our sincere apologies that your splashback was delayed but i believe this all to be received now. It is unfortunate but manufacturers do have delays on products from time to time and we try our best to work around product delays. I have passed your comments onto our couriers regards the delivery driver not waiting for you to inspect the products and will revert back,. I apologise if you were awaiting a call back from myself but I have not received a request that you would like me too, i am always more than happy to call and assist in anyway I possibly can. i have just called but could not get through. Again, please accept our sincere apologies for the couriers and the delay in product but we do hope that you will shop with us again and look forward to assisting you in the future kind regards Savoy Timber

Posted 6 years ago

“I bought a worktop and I cancelled the order before, I received the item. However the item was delivered and then it was a nightmare to send that back as the courier promised several times to collected the item and they did not. Finally the item was collected on 11/9/19 and I have not receive my money back.”

Helpful Report

Posted 6 years ago

Hi there, I have just looked into your order and I can see that our courier has collected your item and a refund has been submitted. This has now been refunded for you and please accept our sincere apologies for the delay. Should you require any further assistance please do not hesitate to contact us. Kind regards Savoy Timber

Posted 6 years ago

“My pine louvre doors were left on the doorstep in the rain now have water damage”

Helpful Report

Posted 6 years ago

“i bought 4 worktops quite dear and heavy then I was told to pay £55 delivery, at the last hour before delivery I was informed that I had to carry them myself being 70 Great. of the 4 items 2 were damaged and had be returned I got a partial refund but no refund on the delivery charge. not very happy with service.”

Helpful Report

Posted 6 years ago

“I ordered a decking kit 6m by 4.2 It said when I was ordering it that the longest length is what the length of the boards would be but instead when It was delivered I got 4.2 meter lengths when I spoke to you about it. I was told there was nothing could be done. I have attached the picture. The decking just wont work being in shorter lengths”

Helpful Report

Posted 6 years ago

Good afternoon, I will look into this for you straightaway on first inspection your order was placed for 4.2m in length and 6m in width hence why the 4.2m boards were sent - if you would like us to amend and change the order that will not be a problem. I will contact you to arrange this kind regards Savoy Timber

Posted 6 years ago

“Had damaged worktop from you trying to resolve this has been a nightmare you have been so difficult”

Helpful Report

Posted 6 years ago

“Promises next working day delivery and charges but cant deliver”

Helpful Report

Posted 6 years ago

Hi Mr Singh, I can see that the order was delayed as we were waiting to receive sock from are supplier . Its very rare that we run out and can only apologise . I can see the courier caused a problem with delivery too,again our sincere apologies. Kind Regards Lisa

Posted 6 years ago

“Sorry but no choice but to give bad review, ordered on website delivery 7-10 days, chased after 10 days and only then arranged a delivery. Then, waited in all day, delivery never arrived and no phone call, called them again the next day and was told not only did the delivery firm apparently break the panels but also they have decided not re-send them. Gave me a refund and said they were going to not deliver these panels long distance any more, which is fair enough but left me back at square one. would have been surely the right thing to do to at least make sure I got mine, especially since (as I explained to them) the panels are not available elsewhere hence why I ordered from Savoy in the first place. I got a refund and the customer service people were apologetic but still not really good enough”

Helpful Report

Posted 6 years ago

Hi Mr Yedman, So sorry we were unable to get the goods to you . Sometimes we have problems with certain delivery depots. If ever problems occur out of our control we have to make a decision based on facts. in this case the chances of getting the goods to you in prefect condition were very slim so we decided in this case it would be best to admit defeat so as not to disappoint and inconvenience you further with damaged boards. Is not a decision taken lightly and it is a last resort. Kind Regards Lisa

Posted 6 years ago

“Sample cost £1.50 and was less than 5cm square!!!”

Helpful Report

Posted 6 years ago

Hi Sir, Sorry your not happy we charge a small fee to cover posted and admin. Kind regards Lisa

Posted 6 years ago

“I have emailed you twice and sent pictures of the warped gate as requested , quite needlessly so in my opinion as an a product is either suitable or unsuitable for purpose and I find it insulting for you to impune otherwise. I am still awaiting your response and, insist that this inferior product is collected and a full refund be applied to the card provided. K.G.Freeman”

Helpful Report

Posted 6 years ago

Good morning Mr Freeman, the reason why we ask for photographic support is not to impune anything at all, we have a procedure to follow the first stage being photographs so we can assess the issue and then suggest and implement the most appropriate action plan to remedy any issue that might have occurred. The images provided do not categorically show warping and the gate has been installed but we can collect the gate, assess the issue and then replace or refund subject to investigation, our returns dept will be in contact kind regards Savoy Timber

Posted 6 years ago

“Product supplied with no away instructions”

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Posted 6 years ago

Apologies od instructions were not with your order , we ar happy to forward any to you . Kind regards

Posted 6 years ago

“I ordered the 6m lengths yes they arrived on time BUT they were like balsa wood & loads of splits had to lay them very carefully for the fear of snapping first & last time I'll use them”

Helpful Report

Posted 6 years ago

Hi There, Sorry to hear you were not very happy with the boards. we pride ourself on offering good value for money. The value board is the slimmer board out of the 2 types of 6m board we offer. Maybe you may have been more suited to the deluxe board. Thanks for you feedback . Kind regards Lisa

Posted 6 years ago

“The gate you made for me was put together with 1mm panel pins, the strengthening X members only had 2 pins each end, Very poor workmanship!!!”

Helpful Report

Posted 6 years ago

Hi there, when we make made to measure custom gates the braces are loosely pinned so that they can be moved should you wish to hang the gate on the left or on the right. The braces are therefore not a finished element of the gate and require screwing on whichever side is suitable dictated by the side you hang the gate on this is described on the listings for all our made to measure gate listings kind regards Savoy Timber

Posted 6 years ago

“Site awful but apart from that they got my order wrong and didn’t want to recognise any error. Worst service I’ve had in a long time which I’ve made all my social media accounts aware. Winter ever come back to using this company!!!!!!!&”

Helpful Report

Posted 6 years ago

Hi Sir , sorry you were not happy. I can see how it wasn't acknowledged as we swapped the product that was sent in error immediately for you. Again apologise for any inconvenience Savoy Timber

Posted 6 years ago

“delivery time was just over 2 months. well bloody done...”

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Posted 6 years ago

So Sorry your order was delayed, normally the custom panels take just 2 weeks. sincere apologies for any delays.

Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews