Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,790 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

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“Short on 1 item I ordered 2 white edging strip rolls but only got 1. No big problem”

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Posted 5 years ago

“Staff were very helpful and polite order was ready fast”

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Posted 5 years ago

“Excellent customer service. Easy online ordering and prompt delivery of quality fence panels and posts.”

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Posted 5 years ago

“Always found your staff very helpful when I have been to the Preston Branch and ordered online. Delivery was when advised and the delivery driver very helpful at my delivery point. Items arrived in very good condition.”

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Posted 5 years ago

“Was given a date for delivery, they didn't show. No communication from them to say why my order didn't arrive. Contacted them with no response. I never has issue when i used them before. Very disappointed”

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Posted 5 years ago

“Very easy to use website and very helpful customer service”

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Posted 5 years ago

“Needed a specific size decking to match existing and found it with Savoy Timber. Order out of delivery quickly. Very pleased with products as well. Would recommend.”

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Posted 5 years ago

“Excellent, quick service”

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Posted 5 years ago

“we needed a door of non standard size. Savoy timber could offer this. Waiting time was given as 6 weeks and this was met as promised. door delivered well wrapped and with no damage. Would definitely use Savoy again.”

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Posted 5 years ago

“Great prices, fast delivery from a friendly driver, cannot recommend them highly enough, buy with confidence.”

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Posted 5 years ago

“So the product looks good and the call centre staff have been helpful but my experience had been pretty poor. I ordered £1300 of decking and clips. On delivery there were no clips and 4 boards were gouged and scratched and one was totally snapped in half. The way you transit these boards on pallets with no protective wrapping around them is asking for issues like this. The call centre staff were helpful and arranged next day delivery of the replacement items. This was a Friday of a bank holiday weekend when I had planned to lay the decking so getting it the next day (Saturday) was a life saver. Except that didn’t happen. Whoever despatched it sent it ParcelForce Next WORKING DAY 24; so it’s currently sat in the Basingstoke ParcelForce depot until Tuesday when I then go away on a work trip for a week. Whole thing has been a cock-up really. My order was 98848. Could not really recommend you after this I’m afraid.”

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Posted 5 years ago

“One of the decking panels arrived damaged.”

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Posted 5 years ago

“Really good price, delivered in good time and exactly what we wanted.”

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Posted 5 years ago

“Good value and arrived on time”

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Posted 5 years ago

“Ordered some decking boards and timber online for home delivery expecting to have upto 2 weeks delay for delivery To my surprise and delight savoy phoned me up within 2 hours of placing the order to say they could deliver within the next 2 hours. Great service and would recommend to all.”

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Posted 5 years ago

“Easy to use website. Lots of options of product. Would use again”

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Posted 5 years ago

“The only thing that lets you down are the courier. Didn’t knock the door just dumped it & ran. If I hadn’t had to put the bins out it would have stayed there all night ( perhaps ). Yourselves very good service would definitely use again”

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Posted 5 years ago

“Savoy timber confirmed my order by email which said that they would contact me within 2 days to arrange a delivery date - They didn't! They still hadn't contacted me after 12 working days and so I had to chase them. Delivery was finally made beyond their initial promised delivery date by Tufnells who equally didn't send me the email that I was promised with a 1 hour delivery slot and not only that one of the packages was virtually destroyed and I was amazed that everything was still in it.”

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Posted 5 years ago

“Great product. But an elderly lady had to help the driver with a 3m worktop as he turned up on his own and requests for an early notification were ignored, instead a call 10 minutes before arrival was made.”

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Posted 5 years ago

“Excellent service and delivery time. Quick and easy. Thank you”

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Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,790 reviews