Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,788 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,788 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great shop, good prices. Ordered online, received email next day, went to collect. Easy”

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Posted 4 years ago

“Excellent customer service, great website and easy to navigate. When the speedy delivery arrived, I stupidly realised that I got my measurements wrong. I called Savoy to explain my mistake and without a delay, the original order was returned and the correct sizes were replaced and delivered the same day. The quality and price of the wood are excellent, I recommend Savoy Timber every time.”

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Posted 4 years ago

“Great price and fantastic service!”

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Posted 4 years ago

“Good price and easy to order, star taken off as wasn’t contacted regarding the delivery and they just arrived, thankfully we were in to accept the delivery.”

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Posted 4 years ago

“Great quality and quick delivery.”

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Posted 4 years ago

“Excellent service and quality”

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Posted 4 years ago

“Product good value for money. We suply and fit several composite decking for customers, best we've used so far for the price.”

Savoy Timber 5 star review on 19th June 2022

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Posted 4 years ago

“Very easy to order on line and very fast delivery too. Pleasant staff and have recommended to others.”

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Posted 4 years ago

“We had a delivery of composite decking arrive that was very damaged so had to return the whole order. Customer services were very good and after an email explaining the problem and showing photos a complete refund was issued within days.”

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Posted 4 years ago

“Great service/quick delivery and fantastic prices.”

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Posted 4 years ago

“Ordered online, quick and easy…had down for delivery but needed the timber before savoy were able too (delivery would have still been ok if no for family party) so went and collected, helpful staff, hassle free. Will definitely use savoy timber again. Very easy to use service and staff genuinely were really helpful”

Savoy Timber 5 star review on 17th June 2022

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Posted 4 years ago

“It's always very nerve-wracking ordering from a company on the internet that you've never dealt with before. I needn't have worried. I'm very pleased with the both the service and product supplied”

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Posted 4 years ago

“Cannot fault savoy Timber, but there delivery firm they use Arrow XL absolutely shocking. Delivered door to a completely different address. Did come back though but door had already been found and collected.”

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Posted 4 years ago

“Excellent service. Delivered on time. Very efficient and helpful driver. Product very good and has transformed my garden. Very happy with customer service.”

Savoy Timber 5 star review on 16th June 2022

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Posted 4 years ago

“Good price great service”

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Posted 4 years ago

“Website gives sheet sizes in feet & inches, which suits me fine being old, but asks for cut sizes in mms which causes working out issues. 4mm plywood then measures only 3.1mm thickness. However customer service was good.”

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Posted 4 years ago

“3m x 4m Decking Kit Perfect. Good quality, price and delivery. Need I say many more.”

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Posted 4 years ago

“I purchased a budget decking kit. The price, service and quality was great. As for the aftercare…. The best I have received in a very long time. I could not recommend Savoy Timber highly enough 5 stars… Graham Mckenna”

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Posted 4 years ago

Hi there, thank you for your review and i am glad you like the product - seems your email was sent to an email address we do not have aftersales@savoytimber.com hence why it was not picked up - you very kindly forwarded the email to our email address info@savoytimber.com this morning so we can see your issue. The kit you purchased is correct and the number of boards you have recieved is correct, i can see that you have not left a 6mm gap between your boards as we state in our instructions this is why you have a gap at the end of your kit, we would suggest you leave this gap for expansion of boards. If you would like us to talk this through with you then please feel free to call or email us and we will call you. I think saying we do not care about our customers is wrong but we hope you enjoy your deck. kind regards Savoy Timber

Posted 4 years ago

“I made a called to Savoy to place an order, only to be told for the product I wanted I have to make the order on line??? Why??? I was kept informed as to the progress of the delivery, I received a phone call from the delivery driver to inform me they were 20 minutes away, over all a good experience”

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Posted 4 years ago

“top doller will always use savoy good prices as well”

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Posted 4 years ago

Savoy Timber is rated 4.5 based on 6,788 reviews