Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,788 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,788 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products good quality if a little pricey. Service ok. Would be a higher rating but their IT infrastructure sucks. Their website is slower than a zx84 and they send emails telling you collection orders are ready but without mentioning you’d have to wait an hour for it to be cut”

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Posted 4 years ago

“First time user. Excellent service, great price, extremely friendly and pleasant staff. Will definitely use again. Very professional outfit. Many thanks.”

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Posted 4 years ago

“Website easy to navigate. Decking arrived well within the scheduled time and in good condition. Only criticism is the post charges, but given they are a very localised company and that the boards are bulky I can't complain too much about that.”

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Posted 4 years ago

“Best prices, also friendly knowledgeable staff. We’re delighted with our new composite decking and balustrade, it looks great. Delivery was on time and the driver helped me place everything in my garage. Would highly recommend Savoy Timber to anyone.”

Savoy Timber 5 star review on 15th June 2022

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Posted 4 years ago

“A spot on quality product with an excellent finish. Thank you”

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Posted 4 years ago

“Really prompt delivery, deck went together with no problems. Would recommend for simple solution with a reasonable quality of materials.”

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Posted 4 years ago

“Good, quick and polite service”

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Posted 4 years ago

“Product received excellent. Staff not really interested when I telephoned twice. Got the impression I was a nuisance.”

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Posted 4 years ago

Hi there, thank you for your order and for the excellent product review, i have just spoken to the customer service team and i apologise if you got this impression but it definitely wasn't the case that you were viewed as a nuisance - it was our pleasure to answer your queries kind regards Savoy Timber

Posted 4 years ago

“Excellent price and service, very fast delivery and great quality decking”

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Posted 4 years ago

“Very easy to order, to pay and receive wasn’t as I expected but can work with the items”

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Posted 4 years ago

“Fast, great quality, will order again”

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Posted 4 years ago

“Quick delivery, good quality materials.”

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Posted 4 years ago

“Not the greatest experience trying to get through on the phone is virtually impossible and out of the three items I got two where the wrong items”

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Posted 4 years ago

Hi there, thank you for your review, I have checked with the Wigan store who will contact you regards any incorrect items. The issue we can have from time to time is that if one of our stores are busy, as in a lot of customers in store then the counter staff do have to prioritise customers in store over telephone calls, we will always try and answer the store phone lines as quickly as possible - i apologise for any delay kind regards Savoy Timber

Posted 4 years ago

“Brilliant local company to deal with. Never any issues and delivery was spot on.”

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Posted 4 years ago

“Great easy to use ordering online Helpful advisors. Efficient delivery”

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Posted 4 years ago

“Our folding door was made perfectly for the gap we needed to fill which was not a standard door fit. Only thing I would mention is it would be nice to have a choice of hinges as we got brass hinges but our door handles are silver. Other than that no complaints at all thank you. You did everything you said you would.”

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Posted 4 years ago

“The service from Savoy was very good and when I had an issue with the courier they use they sorted it out swiftly and kept me informed. The product looks good quality but I haven't had time to put it together yet.”

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Posted 4 years ago

“poor customer service. rude”

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Posted 4 years ago

“Quick delivery, driver was brilliant, he unloaded everything on his own and placed it just where I wanted it put. All timber very good quality. Have used Savoy before and will do so again”

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Posted 4 years ago

“Not ordered yet but my sample arrived very quickly. I will be placing an order soon. Thanks.”

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Posted 4 years ago

Savoy Timber is rated 4.5 based on 6,788 reviews