This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
Sargasso & Grey
"I had excellent communication from Katie. The shoes I wanted were out of stock and I was offered a different choice which was not what I wanted. I ordered a different pair, but they were not in stock. Katie knew another customer had a pair of the ones I wanted and chased them up to see if they were going to be returned. They were and I am now the very pleased owner of shoes that actually fit my feet! Well done - and I will be back for more shoes soon."
"Beautiful, beautiful shoes!!I love them. And amazing service from London to New Zealand. So nice to email with one person who remembers you. I wanted a particular size for my son's wedding which was out of stock. Katie remembered me when another customer returned my size and emailed to ask if I wanted them!Highly recommend the shoes and customer service. Thank you Katie."
"I love these shoes. They have been comfortable from the first step, are beautifully made with quality suede and are a lovely colour. Fantastic quality shoes."
"I have my sons weddding coming up and I easily got my outfit but when it comes to shoes I hate looking for as I have wide feet and don’t really do heels, but having found this site I ordered 3 pairs of shoes and although I sent 2 back it was only because I needed 1 pair of pink shoes. I couldn’t believe they all fitted. The service received if first class and I would certainly recommend these shoes to anyone. I will certainly be buying more in the not too distant future. Thank you Katie for a super personal service. FIRST CLASS"
"Beautiful, comfy shoes for people like me with wide feet. Fab service, attention to detail and beautiful packaging - a great find! Wish they did trainers as well. Excellent all round. Thank you!"
"The Iris shoes I bought to wear at my son's wedding are beautifully stylish, extremely comfortable and excellent quality. I have wide, flat feet and usually wear orthopaedic shoes, so finding shoes for special occasions has always been challenging - but now I've found Sargasso & Grey!
At the wedding I kept my shoes on all day and until we left after midnight; hours after the other ladies had abandoned their shoes for flipflops. I have been truly delighted with the shoes, their superb packaging and the friendly e-mails from Katie all of which go to make a fantastic service."
"These wonderful shoes were comfortable even after 8 hours constant wear at a wedding. They are stylish and well made, and came in a lovely box that included a bag for storage. I'm very impressed with my shoes and can't rate them highly enough. However what really stands out about this purchase is the outstanding customer service provided by Katie, who literally does go the extra mile for her customers. I ordered the shoes at the last minute and, due to a mix-up on my part, needed to exchange them. This resulted in Katie and my husband chasing across London to ensure that I received the right ones on time. I'm so grateful to them both for their efforts, as it meant that I could actually enjoy the wedding, without the pain and misery of pinched, throbbing feet! I'm so happy to know that I don't have to compromise between comfort and style and I definitely won't be buying any more ill-fitting shoes."
"What a joy - I have just discovered Sargasso and Grey! After many years of having uncomfortable shoes I now have a pair that feel like slippers but look far more elegant!
I ordered a size 4 in a suede shoe but this was too big, so phoned Katie who couldn’t have been more helpful. I now have a size 3 which fits perfectly. All ready now for my Godsons wedding. Thank you Katie."
"I love Sargasso and Grey's elegant, luxurious yet comfortable shoes. I wore my beautifully soft ivory suede 'Caroline' shoes for 10 hours at my daughter's wedding, and they were a pleasure to wear. I now own three pairs of Sargasso and Grey shoes and adore them all. Thank you Katie!"
"First purchase. very pleased with my new shoes will definitely shop with Sargasso again
Lovely fit can’t wait to wear them, packed very well and good delivery."
"I ordered a pair of pale pink suede pumps for my wedding. They arrived quickly, considering I live in Australia, and I adored them. Unfortunately, they were a little too big and the heel was too high for me to walk in comfortably with a problem ankle. I returned them and was invited to select another pair or receive a refund. On choosing a lower heeled shoe I was told that the only pair they had had a small amount of damage. They offered to send them away to the manufacturer to see if they could be mended and I agreed. Soon, my shoes were on their way to me and they were perfect. I love them (almost as much as the pale pink suede ones). They fit beautifully and are so comfortable. I cannot recommend Sargasso and Grey highly enough. Throughout the whole process they kept in communication with me and were so obliging. I will be buying from them again in the future. A very positive experience. I'm impressed!"
"I ordered 3 pairs of shoes in an eee width from your company, all fitted beautifully. They are stylish, well made and most importantly so comfortable.
I had almost given up on being able to buy shoes that didn't have rubber soles, with lace up or Velcro fastening and made me feel 105. Even though I am in the Autumn of my life I still want to have stylish, fashionable, well made and comfortable shoes that accommodate bunions. These shoes provide all that and more.
Thank you for great products and great service. Highly recommended."
"Lovely quality shoes with great service."
"Beautiful shoes, lovely packaging, fantastic service. A real person (Katie) to answer emails and fix sizing problems. Easy and pain/cost free to send back and exchange for larger size and refund when not possible. I will be watching for new stock now!"
"I was delighted to find wide fit, stylish, shoes for my daughters wedding. The service was excellent and I even love the shoe box!"
"I adore your shoes. So pretty for my big feet and comfy for my wide toes. Gorgeous shoes, delightful bag and a box to match.
Buy these shoes they are fantastic."
"I chose the pink court shoe, they are beautifully made and really comfortable to wear. I am planning to wear them on my 70th Birthday In August, we are having a Champagne Afternoon Tea Party in Shrewsbury. I have only recently discovered this brand, and would highly recommend this Company."
"The shoes are of excellent quality & actually wide enough to fit ladies who have bunions. Customer service was excellent."
"These shoes arrived beautifully packaged. I put them on immediately to see if they fitted - I have not taken them off all day. Not only are they beautiful in appearance, they are the most comfortable, elegant pair of shoes I have ever put on. Thank you so much. I will be ordering more from you in future."