Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.87

4.9 Rating 741 Reviews

97 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 741 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

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Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, prompt delivery, beautifully packaged, perfect fit and comfortable all day at the races - what more could I have asked for from my lovely Sargasso and Grey shoes…”

Helpful Report

“Thank you they areWonderful fit and I am very happy with them”

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“Nice shoes but not wide enough for me so returned them. They arrived but were not processed so after two phone calls, finally manually refunded but then it took several days to come back to my account. Each time “the system” was blamed. I won’t reorder as the returns is not good.”

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“Confortable, beautiful, soft leather, didnt hurt my feet, 1st time for a new shoes. Im very Difficult for shoes, and so suprised how Quick i adopt them. And the design is fabulous. Thanks to the team !”

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We are so pleased you are happy with your purchase. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey!

“THE most comfortable heels I've ever owned!! The first time I wore these was for a wedding, I hadn't broken them in at all and I wore them all day and most of the night with no pain or discomfort - probably a first!! Beautifully made shoes, worth every penny! I will definitely be ordering more 😊 Super quick delivery too!”

Helpful Report

Delighted to read this Elle! Thank you for taking the time to leave a review. We really appreciate it 🥰

“Im very happy i found you, I’ve been searching for a comfortable shoes that will ease my pain due to bunion and your shoes did that. Very happy with the purchase. It’s all worth it. Keep up the good work.”

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We will Nida! Thank you so much for leaving this review. We are most grateful 🥰

“The service is impeccable and the width of the boots is fantastic. However, there is not much padding/support in the forefoot and therefore I cannot wear these boots all day or standing for long periods of time which is such a shame as with a bit more support in the forefoot they would be great - I got the Lucy Boots in Size 40.”

Helpful Report

We are sorry the boots were not quite as you hoped. We take all feedback on board, so we appreciate you taking the time to provide it. 😊

“I can hardly ever find elegant shoes wide enough for my wide but not excessively wide feet. If I go up a size, the width can sometimes be ok, but then they slip at the back so that’s no good. I have returned more shoes than I’ve had hot dinners so I was very pleased that S&G have free returns, and even more pleased that they fit perfectly and I don’t need to return the 2 pairs of beautiful court shoes I bought. That has never, ever happened before. Am I hoping for too much that the range of ballet style shoes might increase to include some more colourful ones with a little arch support…?”

Helpful Report

Hi Julia! We are so happy your new shoes are a perfect fit! Our Capella ballet flats have arch supports, and we are working on introducing them into our other extra wide ballet flats too!

“3rd pair of shoes from Sargasso and Grey and I am again so pleased with them.As well as looking beautiful and making me feel elegant,they are so comfortable on my odd and wide feet!An added bonus was over £40 off with points!”

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“Kate and company were very helpful in finding the right size of shoe for me. ( It took 3 goes!) I am very happy with my new shoes and I would recommend the company.”

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“The shoes are great quality, presented beautifully upon arrival. Sadly, none of them are comfortable for me. I have oblong shaped feet, so find most shoes too narrow and was therefore hoping that yours would be a solution. Sadly the wide fit are a bit too wide on the mid foot and ankle areas, but still not really wide enough where my toes go. I am very disappointed as I had such high hopes that these amazingly made shoes would fit me. I shall have to return all three pairs.”

Helpful Report

We are sorry to learn the shoes were not quite the right fit. We hope you find the perfect shoes.😊

“At last a pair of elegant shoes that I can wear all day. i have always had wide feet but with age these have spread and I have been confined to trainers in recent years. Lovely shoes so well made and packaged.”

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Delighted you are so happy with your new shoes, Margaret. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey.

“I have NEVER found a brand that so consistently delivers excellent fitting shoes. I used Sargasso and Grey for my wedding shoes, and had a beautiful pair of their Clare heels. I was able to wear them ALL. DAY. having barely "broken them in", we walked around uneven ground and danced the night away. Absolutely amazing I could not recommend them enough. They also have fabulous really personal service and helped me out when I was working out my sizing with them so had to make some returns. Five stars, never change Sargasso and Grey!”

Helpful Report

This is very kind feedback, Kate. Thank you for taking the time to leave your review. It means a lot! We are delighted you found your perfect shoes with Sargasso & Grey. Thanks for choosing us!

“These sandals are a great fit very comfortable”

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Delighted you are happy with your new sandals, Gillian. Thank you for taking the time to leave a review, and thank you for your order!

“I’m beyond thrilled with my Lena shoes - as someone with wide, small and awkward shaped feet I've basically given up on having glamorous footwear. I can't wait to feel like a beautiful bride on my wedding day in these shoes!”

Helpful Report

Thank you so much for choosing Sargasso & Grey for your wedding shoes. We are sure you will look fabulous on your special day. Do send us a photo if you can, as we love seeing our customers wearing their shoes! All the best for a wonderful wedding. xx

“My new green suede heels are perfect. I never thought I would find such lovely shoes that would actually fit my wide feet and be at all comfortable. But my quest for the perfect shoe stops here. They arrived "across the pond" in excellent condition and in a timely manner. Looking forward to my next purchase.”

Helpful Report

Hi Marcia We are delighted you are so happy with your new shoes! Thank you for choosing Sargasso & Grey. We look forward to seeing you again! Best wishes S&G x

“Very happy to have found Sargasso & Grey! My new shoes and matching bag for my daughter’s wedding suit my outfit perfectly, they really finish it off so well. Shoes are so comfortable, the wider toe box is great. Delivery was quick and the items were well packaged and protected. Really pleased!”

Helpful Report

Dear Mrs B We are so happy you chose Sargasso & Grey shoes for such a momentous day. We are sure you will look fabulous! Thank you for taking the time to leave a review, and have a wonderful wedding!

“It was third time lucky finding a style that really fitted me. Each pair was beautiful and well made and I would have loved to have the others but at this price point the shoes had to be both beautiful and well fitting, I'm so pleased I persevered.”

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We are also pleased you persevered, Pamela! Shopping online for shoes can be frustrating, but we aim to make the experience as seamless and stress-free as possible so you can find your Cinderella shoes! Thank you for choosing Sargasso & Grey, and thank you for taking the time to leave a review.😁

“I’m delighted with my shoes. Very comfortable and very stylish, and they arrived very quickly.”

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Delighted to read this, Carolyn! Thank you for taking the time to write a review.😁

“Katie and her team went above and beyond to get me my ideal wedding shoes. So much appreciated. I'm a lady of a certain age and didn't want 'typical' bridal shoes. These really fit the bill. *****”

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We were happy to help you, Linda. We hope you have a wonderful wedding. We are sure you will look fabulous!! x

“Since I have found S&G they are my go to website for shoes. Well-made, stylish and look and feel amazing on. Thank you.”

Helpful Report

We are delighted to read this, Deb. Thank you for choosing Sargasso & Grey, and thank you for taking the time to leave a review. We hope to see you again!😁

Sargasso & Grey is rated 4.9 based on 741 reviews