Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.89

4.9 Rating 693 Reviews

98 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, prompt delivery, beautifully packaged, perfect fit and comfortable all day at the races - what more could I have asked for from my lovely Sargasso and Grey shoes…”

Helpful Report

“The sandals are lovely but supposed to be wide fitting. Unfortunately they are not wide fitting but I couldn’t return as I tried them on outside and had a little walk in them. Shame as I likes them but not for wide fitting feet.”

Helpful Report

Dear Sharon We are sorry that the fit of these flat sandals is a bit disappointing. We take all feedback onboard, so thank you for taking the time to leave an honest review. We are aware that the extra padding in this particular style did make it snug for some customers so we are reviewing the design for next summer. Best wishes

“I have bought a few pairs of Sargasso & Grey shoes, and am delighted with them all. I wore my new navy ones for my grandson's wedding this week, and was comfortable in them from the beginning until we had danced the night away. I have got my daughter-in-law hooked on them as well.”

Helpful Report

Hi Freda We are so pleased you are happy with the shoes and thank you so much for sharing our company with your daughter-in-law. This means a lot to us. ❤️ Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey! Best wishes

“I was desperate for shoes that my poor old feet could cope with. They look brilliant and arrived on time. I just need to test them out at a party...a case of wait and see.”

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“I ordered the boots which was so easy to do, the delivery was swift. I have had operations on my feet and find it difficult to find footwear which fit comfortably and look so good but these wonderful boots look good, zip up easily and accommodate my dreadful toes without pain”

Helpful Report

“Just received my first purchase and i can honestly say, i’ve never worn a more comfortable pair of heels! Very impressed with the quality.”

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“Shoes are beautiful. Service and delivery excellent.”

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“Really comfortable for my very old feet and yet still look smart- very pleased Anne De La Warr”

Helpful Report

Dear Anne Thank you for taking the time to leave this review. It is much appreciated. Thank you also for choosing Sargasso & Grey! Best wishes

“These are the most comfortable shoes I’ve ever had. Thank you”

Helpful Report

We are so pleased to read this, Liz! Thank you for taking the time to leave a review and thank you for choosing Sargasso & Grey! Best wishes

“Delivery was quick and well packaged. These wide fit boots fit very well and are comfortable. I often have to buy half a size bigger than needed to get shoes or boots to fit my wide feet even when they're supposed to be wider. The good news is that Sargasso and Grey understand feet bunions and shoes. Just because our feet might be wide with bunions doesn't mean we want to wear unattractive, uncomfortable footwear. Thank you for beautiful, good fitting, attractive footwear.”

Helpful Report

Dear Margaret We are so pleased the boots are comfortable and we wholeheartedly agree you shouldn't have to wear unattractive or uncomfortable shoes simply because you have wider feet or bunions. Thank you for choosing Sargasso & Grey and for taking the time to leave this lovely review! Best wishes

“Excellent service. Had to return for a different size. This was dealt with quickly and alternative size sent, as well as refund for another pair of shoes. Returns process was extremely easy for an elderly person who struggles with technology! So pleased with shoes. These are the first pair of evening shoes I have had because of the wider fitting needed. They are comfortable and look good for my Cruise.”

Helpful Report

Dear Margaret Thank you for taking the time to leave a review. It is much appreciated. We are so pleased you are happy with the shoes. We hope you have a fabulous cruise! Thank you for choosing Sargasso & Grey.

“Really classic, perfect!”

Helpful Report

Delighted to read this Sarah! Thank you for taking the time to leave a review and for choosing Sargasso & Grey! Best wishes

“I wasn’t expecting these to be patent leather, but I rather like them. Very comfy and actually my size. I have spent so many years buying boots a size up to get the width. Thank you”

Helpful Report

Dear Sally We are so pleased you are happy with your new boots. Thank you for taking the time to leave a review and for choosing Sargasso & Grey! Best wishes

“Krista Sandals they are really nice BUT rubbed my big toe raw from where the two pieces of leather crossed over. Expensive mistake at 285.00 cannot return once worn.”

Helpful Report

Dear Kelly We are sorry to learn the sandals are causing discomfort. Although unable to accept returns that have been worn, if you contact us, we can offer some advice on improving the fit. Best wishes

“A lovely pair of shoes which I have bought for my daughter’s wedding, so I haven’t worn them yet! They are super comfortable when tried on and look very smart.”

Helpful Report

Dear Celia We are so pleased you like your new shoes. We hope you have a wonderful time at your daughter's wedding! Thank you for choosing Sargasso & Grey for your special event! Best wishes

“Very comfortable and so pleased to find elegant shoes for wide feet”

Helpful Report

Dear Sharon We are so pleased you found us and you love your new shoes! Thank you for taking the time to leave a review and for choosing Sargasso & Grey!

“Absolutely love my suede pumps with diamond bow - fit really well considering I have bunions. Pretty and comfortable.”

Helpful Report

Dear Catriona We are so pleased you love the new Kelly ballet flats. These are a new addition to our collection, so it's great to get such positive feedback. Thank you for taking the time to leave a review and for choosing Sargasso & Grey!

“Excellent boots - very comfortable and stylish. They can be worn with skirts ( long or short) and jeans and trousers. The soft leather means they do not rub at all Wearing beautiful boots makes all the difference to the wearer and the outfit!!”

Helpful Report

Dear Sharon We are so pleased you are happy with the boots! Thank you for taking the time to leave a review. We appreciate it. And, thank you for choosing Sargasso & Grey! Best wishes

“Excellent service!!! Excellent shoes, lasts super long ,and are really strong!!!!”

Helpful Report

“Brilliant service earlier this year. Had tried numerous stores and online sites to find flat navy shoes for my sons wedding. The situation was complicated by my large,wide feet. Really great service by email and phone as had to return a size ands size I wanted out of stock. All ran smoothly when new stock in.Sargasso and Grey definitely my go to place for shoes. Please get some plain white trainers in your stock soon.”

Helpful Report

Thank you so much for taking the time to leave a review. We are delighted you are happy with your shoes! You will also be pleased to learn we are getting new extra wide-fit trainers (all white) in the next few weeks so please visit us again! Best wishes Sargasso & Grey team x

“Good looking shoes but … the most uncomfortable I’ve ever encountered , unfortunately I had to wear them to find this out . They cut across the bone on the large toe thereby almost crippling me . I had to tap more than three stars to be able to write this . disappointing I’ve shoes that are unwearable and I’ve lost money that I can ill afford .”

Helpful Report

Dear Patricia We are sorry to learn the shoes were uncomfortable for you, and we appreciate you taking the time to leave feedback. We note you have ordered shoes from us before, so it is a shame this style didn't work for you. Given they are made of soft leather, they will certainly give with wear. To speed up this process, you may want to take them to a cobbler to get the problem area professionally stretched. If you reach out to us, we would be happy to arrange this for you. Regarding the inability to leave the required number of stars relating to your experience, this is an independent third-party platform so anyone is welcome to leave an honest opinion and rate their experience as they see fit (using 1- 5 stars). We just hope if customers have issues with the shoes, they reach out to us first so that we can try and find a resolution.

Sargasso & Grey is rated 4.9 based on 693 reviews