Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.85

4.9 Rating 838 Reviews

96 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 838 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, prompt delivery, beautifully packaged, perfect fit and comfortable all day at the races - what more could I have asked for from my lovely Sargasso and Grey shoes…”

Helpful Report

“The original shoes I ordered were slightly small so I returned them and ordered a half size up. The exchange was handled in a timely way. The new shoes fitted perfectly and are so comfortable. I have bunions and hammer toes but it’s like they don’t exist. Beautifully made and I shall enjoy showing them off.”

Helpful Report

“I love your shoes, and I have very wide feet with bunions and some toes that lay on top of each other. Your shoes are comfortable right out of the box. They are very fashionable and look nothing like shoes for feet that are not fashionably shaped. I have 6 pair now and returned only one pair. That return was quick and easy. Shipping to the US is surprisingly fast. I always get compliments on your shoes and I feel elegant in them. Can’t wait to see the Spring line.”

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“Very happy with my new shoes exactly what I wanted. Very comfortable but dressy.”

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“These flats are so beautiful and super comfortable! Couldn't be happier.”

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“I love that these shoes is wider than normal shoes. I ordered the "Mary Jane - Extra-Wide Fit - Black Leather" I felt even though they were wider, not as wide as I hoped for. They were comfy and of good quality.”

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“I ordered the Madison size 3.5/36 and they were too long by about a half size. The sizes do not go down to a 3.0/36. The width of the shoes was good but the toe box was a bit too shallow. I was informed by customer service that the toe boxes are made wider, but not any deeper than normal. Any women with moderate or worse bunions, need at least a slightly deeper toe box. I think the S & G shoes are good for simply wide feet and mild bunions. Very, very disappointing!”

Helpful Report

“I LOVED these shoes. The quality was amazing. I have worn Manolo Blahnik, Chanel, Jimmy Choo, and Christian Laboutin and the quality of these shoes is right up there at a fraction of the cost. The width is perfect! Wide in the front but narrower in the heel. I live in the US and delivery was quick.”

Helpful Report

Hi Janet! It is so wonderful to read how happy you are with your new shoes. This has made our day! Thank you for taking the time to leave such a lovely review, and thank you for choosing Sargasso & Grey!

“Excellent customer service and advice. Very happy with my purchase.”

Helpful Report

Delighted to read this, Sarah!

“Hi love your shoes but sometimes the fit isn’t quite right for my peculiar feet, however I have just received a pair of Ally extra wide fit shoes in tan suede..they are just wonderful. Please bring them in different colours. So comfy and soft but look elegant. So glad I found your products Many thanks Helen”

Helpful Report

Hi Helen! We are glad you found us, too! We will definitely introduce more colours for the Ally shoes next Spring, so please do visit us again!

“Beautifully made shoes Fabulous designs Plenty of choice for bunion/wider feet. Arrived quickly. I was spoiled for choice. When I did return one pair, I was kept informed of the journey and refunded quickly. I look forward to repurchasing.”

Helpful Report

We are pleased that you are happy with your new shoes and delighted that our returns process for the unwanted items was quick and easy. Thank you for choosing Sargasso & Grey.

“HAPPY? Better yet, ESTATIC! I have bunions on both of my feet and I have been looking all over the world— looking for shoes that feet my, now, wide feet. Finally, I was fortunate to discover Sargasso & Grey website! I am ESTATIC that I can still wear nice-looking heel shoes that simulates a platform-feel surface without creating pressure on my bunions! I am so excited about these shoes that I pair at one time! THANK YOU VERY MUCH Sargasso & Grey for selling shoes that are comfortable & classy!”

Helpful Report

Thank you, Phena, for your glowing review. We really appreciate it! It makes our day to hear from happy customers who have found our shoes to be the solution to their footwear problems.

“Fabulous ! I had lost confidence in on-line retailers after losing money to a scam Chinese based site but Carrie was really helpful and addressed my fears. The shoes are beautiful and very comfortable for my wide feet. Good old-fashioned service and quality. Recommended.”

Helpful Report

We are pleased that you have found your perfect shoes at S&G, Jan, and happy to learn that your experience with our company has been so positive. Thank you for recommending us and for choosing our brand for your new shoes!

“Beautiful shoes. Unfortunately, I have very awkward feet and had to return the shoes. Probably comes from living in Birkenstocks!”

Helpful Report

We are sorry to learn that the shoes were not quite suitable. We hope you find the perfect shoes!

“Excellent customer service. I returned my shoes as they were too small, a replacement pair was received within a few days. They are beautiful and the most comfortable heels I have ever had.”

Helpful Report

Thank you, Jennifer. Customer service is hugely important to us, so it's lovely to be recognised for this, as well as for our shoes!

“Excellent customer service. I returned my shoes as they were too small, a replacement pair was received within a few days. They are beautiful and the most comfortable heels I have ever had.”

Helpful Report

“I had purchased shoes in the past and was very happy with them, but as their sizing chart had changed and there were new styles, I had questions I needed answered. I called and left messages and sent messages on five separate occasions via email with NO Response. I even posted on their Facebook page, again no response. Very disappointed.”

Helpful Report

Hi Dawn I apologise profusely if no one has responded to you, but I think there has been some misunderstanding here. You posted comments on our Facebook page under a different surname from the one you are using here. As we couldn't find any record of this name in our system, we responded directly to the comment and asked you to email us. We also searched under your first name in our customer service system and again found nothing linking your name, so we had no other way of responding to you. Only now that we see your surname in this review (and that it is different to your Facebook post), are we able to directly contact you, which we will of course now do.

“really exc customer service! you feel like you're talking to ppl that care! also those bunion shoes are THE BEST! so comfortable,stylish and elegant. worth the money!”

Helpful Report

Thank you for the kind review, and thank you for choosing Sargasso & Grey!

“I have bought several pairs of shoes from Sargasso and Grey and have been delighted with them all. However my most recent purchase was a pair of extra wide white trainers. The toe box is certainly wide enough but the leather is really very hard and the back of the shoes very very rigid. So much so I have to put Compeed plasters on the back of my ankles to stop the rubbing. I am disappointed as my previous experience has been very good.”

Helpful Report

Hi Mary. We are really sorry to learn that the trainers are causing you some issues. We are confident the leather will soften with wear, but we will reach out to discuss solutions to ensure you get a good fit.

“Great customer service, have bought this style previously in different colours, the burgundy is a really good autumn shade and the shoes are super comfortable.”

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“Very comfortable shoes and look very stylish. I have bought three pairs and will certainly buy more. Delivery very prompt.”

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Thank you for this lovely review, Eileen, and thank you for choosing Sargasso & Grey!

Sargasso & Grey is rated 4.9 based on 838 reviews