Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.87

4.9 Rating 755 Reviews

97 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 755 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

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Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, prompt delivery, beautifully packaged, perfect fit and comfortable all day at the races - what more could I have asked for from my lovely Sargasso and Grey shoes…”

Helpful Report

“Bertie is a great wedge sandal. Super comfortable and classy. I have it in Bone so neutral and also in orange ( not neutral) and love them both. So nice not to hide in black and navy flats”

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“Sadly the ballet flats did not make me happy.i was very disappointed. They were heavy and clumsy looking and nothing like the photo. They were a very poor fit and I know they would not have been comfortable. I have a pair of ballet flats I bought from John Lewis roughly fourth years ago and they are still as good as new. I can walk with ease and comfort for miles, which is what I need from a shoe. I am sorry to be brutally honest but Sargasso & Grey shoes are not for me. I do however wish the company great success.”

Helpful Report

Hi Pauline We are sorry you were disappointed with your shoes. Whilst it is always disheartening to learn of unhappy customers, we appreciate you leaving honest feedback, which is what these review pages are for. While these shoes didn't quite meet your expectations, we're glad you have a comfortable pair of flats that you love, especially since finding stylish and comfortable wide-fitting shoes can be a real challenge. We hope you will visit us again in future and perhaps try one of our many other styles that work better for you. 😁

“This rating is only based on a brief wear around the house as I have yet to test them fully. However I usually know pretty early on if shoes are going to be comfortable and these shoes feel great! Love the look and quality and can’t wait to try them out properly at a wedding next week!”

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“Excellent Prost Superb quality”

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“This site is my go to for shoes, boots, sandals. In fact all footwear. I love the style, fit and oh my the comfort of these shoes. I won't look anywhere else now. Thank you.”

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“Excellent customer service. Beautiful shoes, and comfortable. I’ve always dreaded buying smart shoes, as it’s been difficult to find ones that are comfortable for my wide feet, but these shoes fit perfectly.”

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“Excellent service.. Shoes were as described and a perfect fit for my wide feet..! I want to be able to enjoy the wedding without thinking about my feet! They are so comfortable !”

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“Excellent fit and looked beautiful on very stylish”

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“I nedeed a smart pair of flat shoes that I could wear to a formal evening dinner. I have bad bunions and wide feet, not a good combination. I saw the Dionne Extra Wide Flats in black suede and hoped they would fit me and enable me to walk around without agony! They fitted perfectly and what's more are comfortable, a great result! They are also very stylish and will look good under my long black velvet evening skirt. So no matter how wide the feet and bad the bunions there are stylish shoes for the occasion.”

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“A lovely handbag, exactly what I wanted. A perfect size, larger than most crossbody bags, which again, was what I needed. I’d rejected at least 20 lovely tan leather bags, all just too small. Delighted when I found this. Delivery was speedy, the bag itself, perfect for me. Not cheap, but I wanted something good and I think I’ve found it. Thank you, Sargasso and Grey.”

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“I had ordered extra wide shoes because of bunions and toes that are getting worse and worse arthritis. The shoe was a bit wide at the toes because my feet are a bit thin, but with a pad I added in the bottom, they are now perfect and sooooo comfortable. Haven't worn a closed toe shoe comfortably in years!! The shoe I bought only came in extra wide so if your feet are thin, perhaps try the wide shoes first. Love these beautiful shoes!!”

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“What a wonderful company! At last I can wear pretty shoes that don't leave me in agony. I have a very large bunion and S&G shoes are the perfect solution. Thank you!”

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“Beautiful shoes, lovely soft leather, gorgeous colour and design- I’m delighted Thankyou”

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“Beautiful colour and very comfortable.”

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“Thank you they areWonderful fit and I am very happy with them”

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“Nice shoes but not wide enough for me so returned them. They arrived but were not processed so after two phone calls, finally manually refunded but then it took several days to come back to my account. Each time “the system” was blamed. I won’t reorder as the returns is not good.”

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“Confortable, beautiful, soft leather, didnt hurt my feet, 1st time for a new shoes. Im very Difficult for shoes, and so suprised how Quick i adopt them. And the design is fabulous. Thanks to the team !”

Helpful Report

We are so pleased you are happy with your purchase. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey!

“THE most comfortable heels I've ever owned!! The first time I wore these was for a wedding, I hadn't broken them in at all and I wore them all day and most of the night with no pain or discomfort - probably a first!! Beautifully made shoes, worth every penny! I will definitely be ordering more 😊 Super quick delivery too!”

Helpful Report

Delighted to read this Elle! Thank you for taking the time to leave a review. We really appreciate it 🥰

“Im very happy i found you, I’ve been searching for a comfortable shoes that will ease my pain due to bunion and your shoes did that. Very happy with the purchase. It’s all worth it. Keep up the good work.”

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We will Nida! Thank you so much for leaving this review. We are most grateful 🥰

“The service is impeccable and the width of the boots is fantastic. However, there is not much padding/support in the forefoot and therefore I cannot wear these boots all day or standing for long periods of time which is such a shame as with a bit more support in the forefoot they would be great - I got the Lucy Boots in Size 40.”

Helpful Report

We are sorry the boots were not quite as you hoped. We take all feedback on board, so we appreciate you taking the time to provide it. 😊

Sargasso & Grey is rated 4.9 based on 755 reviews