Sargasso & Grey Reviews

4.97 Rating 145 Reviews
99 %
of reviewers recommend Sargasso & Grey
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Queries Resolved In
Under An Hour
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About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

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NOT GOOD! I live in the USA, I ordered a pair of bridal shoes size was too big and it did not look like I wanted in person. The company does not cover International shipping cost OUTSIDE OF UK so my shipping cost to return shoes was $200!!!! So much for gettting my full refund :(
Dear Nicole.
We are so sorry to hear that you were charged so much to return your shoes. We do offer free delivery to our US customers and subsidised delivery to other parts of the world, and we are actively investigating how we can offer free US returns. We hope to have a solution soon.
The FedEx charges you incurred were a serious concern to us so we reached out to other US customers to find out what they have been charged in the past to return shoes and which service they used. The feedback was if returned via USPS they charged were between $29-$45 (for a tracked service) depending on the number of pairs returned. We currently offer a 90 day returns policy which also allows customers to use a slower but more economical method of return if this is better for them.

We are very disheartened that you incurred such extortionate charges, and have reached out to you separately, but we are grateful that you have raised this issue in this review as it allows us to highlight the benefit to international customers (US and Non-US) of paying for their shoes via PayPal. PayPal will refund returns costs for purchases made through their payment gateway (up to a reasonable limit). Although this service is not affiliated with Sargasso & Grey, we do offer information about it on our delivery and returns page:
Coming from the U.S. where wide fit is not commonly found (and when you do find them, they're typically not a stylish pretty), I was so excited to find Sargasso and Grey when looking for my wedding shoes. I was even more excited about their incredible customer service in helping me find the perfect shoe for two different dresses. Katie was great, shipping was quick, and the shoes are fab quality. Can't wait to wear them for my special day and definitely will be purchasing everyday flats in the future!
Beautiful shoes. I wasn’t sure what size I would be and needed an extra half a size up but absolutely no hassle exchanging them.
They arrive beautifully wrapped and have a draw string bag included in the box. Just felt luxurious!
These shoes! They are beautiful!
From the packaging to the buttery soft suede they’re made of, they are so satisfying. And then, they actually fit! My wide 43 feet simply slip in to these flats like a pair of comfy slippers.
Finally, I feel feminine again.
Thank you S&G! Xxx
Shopping at Sargasso & Grey has been a pleasure from start to finish. The shoes are simply gorgeous, and the service is second to none. You really feel as though you’re being looked after...... I think I’ve finally found my ‘Go To’ place for fabulous shoes !!
Great shoes, great company to deal with!
Just received my fabulous shoes having ordered too large a size initially. The returns process was simple and straightforward as was the free exchange - yes, I didn't even have to pay postage for the correct size to be sent to me even though it was my fault. I was kept updated throughout. Nothing is too much trouble for this company and, by the way, the shoes are fabulous - soooo comfortable. Excellent service - thank you!
I received my first (and certainly not the last!) order from Sargasso and Grey yesterday. I am delighted with the ankle boots I ordered. As a lady with wide feet and a half size (3.5) it is very difficult to find shoes that fit well and look stylish, and I have finally found a shoe brand that fulfils both. The ankle boots I bought are excellent quality, a great fit, and they look superb. The delivery was very quick, and the customer service was second to none. I am extremely pleased to have found this fabulous company. I can finally walk in comfort and feel like a million dollars! Highly recommended.
After years of searching I have found elegant shoes that don’t pinch.
I am released from the frumpy granny style shoes I’ve been wearing for years that make any outfit look dowdy .
I feel ten years younger, I look ten pounds slimmer, I am wearing heels!
Had to return a couple of pairs to get my perfect fit but Katie was so helpful and the customer service exceeded my expectations .
Roll on the vaccine, want to get out and flaunt !
Gorgeous extra-wide fitting shoes that don't look frumpy. Will definitely be back for more.
After years of suffering with tight shoes, I have finally found Sargasso & Grey. I ordered 2 pairs with a view to returning at least one pair, I am however, keeping them both as they are so comfortable. The shoes arrived within a couple of days and very well packaged complete with a lovely dust bag. Customer service was excellent. Katie was charming and so helpful.
Fabulous wide-fitting formal shoes, extremely comfortable and no compromise on style vs comfort which is a new feeling to me!
Lovely shoes. For the first time in years I have found a pair of shoes with slim heels that is comfortable and looks good. Thank you.
It's a joy to have found shoes for 'wide' feet that are both comfortable and stylish. And Katie's customer service is in a league all its own. Wonderful.
Sargasso & Grey is the first shoe company I found that makes me feel beautiful as a woman with wide feet. I could not believe the level of customer service I received after buying just one pair. Katie went above and beyond for my business and I would highly recommend this brand to anyone who wants comfortable, well-made, beautiful shoes.
Caroline round toe are just wonderful.
Most comfortable, Stylish.,
Wore them all day with ease .
I, wish they had more light colours.
It’s such a joy to find really good quality, beautifully designed shoes, rather than the sad ugly ones that are usually the lot of those us of not blessed with standard sized feet! These shoes have way exceeded all expectations and I will definitely be ordering more.
I am delighted with my Ava shoes. They are beautiful and very comfortable: the first pair of elegant shoes that have not left me in agony. Also, the personal customer service I received was exceptional. I am so happy that I have found Sargasso & Grey.
I received my first order from Sargasso and Grey today and am completely delighted. The navy flats are a beautiful colour: classy and classic. Having wide feet, it's always a struggle to find shapely shoes. These not only fit your feet, they flatter them too. Will definitely be back for more!
The shoes fit really well and are very comfortable and high quality. I’ll be buying another pair soon!
Another convert to Sargasso and Grey. Katie’s customer service was first class. Initial inquiry on Thursday and shoes beautifully packaged were delivered a week later. Never had such a comfortable and pretty pair of court shoes. I will definitely be purchasing more. So looking forward to wearing them on my daughter’s wedding day.
Sargasso & Grey is rated 4.97 based on 145 reviews