Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.81

4.8 Rating 886 Reviews

95 %

of reviewers recommend Sargasso & Grey

Company Reviews

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4.8

Based on 886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

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Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best wide fit shoes - very comfortable . Customer service is the best too”

Sargasso & Grey 5 star review on 2nd January 2026

Helpful Report

We are so pleased you love your new shoes, Connie. They look fabulous on you! Thank you for taking the time to leave this review. We really appreciate it!🥰

“Exceptional - thank you! I’ve barely worn anything other than flat-soled footwear for a few years, and with two very arthritic knees, I hadn’t held out much hope for attractive formal shoes. Then along came a pair of platinum gold Elkie sandals. First time try, I was surprised at the comfort, but even more astounded after more than 12 hours continual wear at a wedding. I felt stable and was able to walk unaided throughout, which is a small miracle, with feet, knees and back all fine. Extraordinary!”

Helpful Report

“The shoes are nice and the leather is really soft but the bottom sole is made of plastic (polyurethane). It can make the sandal slippery on polished floors, which considering the full retail price I would assume they would use rubber soles.”

Helpful Report

Thank you for taking the time to leave such a considered and balanced review, Angelica. We are pleased you like the sandals and find them soft and comfortable, but sorry you were disappointed about the sole. Some of our styles have leather soles, and some have TPU soles. The choice depends on how often the style is likely to be worn, with those destined for regular use given a TPU sole for durability. We appreciate that TPU soles can feel a little smooth when brand new, but they will quickly take on more texture, and the grip will improve noticeably once they have been worn a couple of times. I hope you will soon find this. Thank you again for taking the time to leave this feedback, and thank you for choosing Sargasso & Grey.

“My cream Mary Jane espadrilles are simply the best…. Soooh comfortable .. soft ..good looking … & just what I have looked for.. For years …. Thankyou soooh much for super service too … Best regards long may you be trading Jacqueline F K”

Helpful Report

Thanks so much for the kind words, Jacqueline. We are so pleased to hear about how comfortable the Claudia espadrilles are and that they are exactly what you wanted! Thank you for choosing Sargasso & Grey. We hope to see you again!

“Excellent fit, very comfortable and look exquisite. Have purchased five pairs and never disappointed. Recommended to friends.”

Helpful Report

This is so lovely to read, Eileen. Thank you for being such a loyal customer. We really appreciate it!

“Shoes and sandals are really good they all fit well the only problem with them is the sargasso and grey label stitched on them it hurts my feet as the label is rough. I've unpicked the labels, they are a bit better I need to get my tweezers and pull the stitching out of the corners”

Helpful Report

Hi Alison. We are pleased you are happy with your new shoes and sandals, but sorry to learn the label is causing you some problems. We do make several styles with insoles that don't have stitched-in labels, so if you ever need advice on this, please do reach out to us. 😊

“I bought my wife three pairs of shoes that she had chosen to try. They arrived promptly and all three pairs fitted her perfectly. She was very pleased with them so she is keeping all three pairs!”

Helpful Report

This is lovely to read, Andrew. We are so pleased your wife is happy with the shoes. Thank you so much for taking the time to leave a review, and thank you for choosing Sargasso & Grey!

“I suffer with neuropathic pain in my feet so I thought I’d give the barefoot trainers a try. As I slipped them on for the first time I sensed these shoes were something special. A joy and a relief I’ve found Sargasso and Grey.”

Helpful Report

This means a lot, Christine. We’re so glad the barefoot trainers feel special for you and that they bring relief. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey.

“Good value as in sale, and nicely made, but even though they are described as wide , they were too narrow for me across the toe box and I could feel the seam where the laces begin. Not as wide as the other wide fit brand who cater for bunions ( I don’t have bunions by the way). Delivery was quick, and the return process easy.”

Helpful Report

Thank you for taking the time to write a detailed review — it’s very useful and appreciated. We are sorry the fit wasn’t right. Your feedback about the seam at the lace opening has gone to our development team to look at. We are glad the delivery and return process were easy and hope you will visit us again and perhaps try other styles. 😁

“I couldn’t get the sandals on my feet. The problem was that the upper leather wasn’t loose enough to slip my foot into, so unfortunately cannot give your sandals full marks. That said, I am presently wearing my black leather shoes which are super comfy but wish I could have sandals in this very hot weather.”

Helpful Report

Hi Eileen We are sorry that the sandals didn't work for you. Looking at your order, I note these were flat sandals. We do have some other flat sandal options that are adjustable, which may work better for you. We are pleased to hear that the other shoes you have previously ordered from us are working well for you, however. We are in the process of planning our new sandal range for next summer and will be introducing more styles with adjustability!

“As a first time customer I wore my new Sargasso and Grey shoes for a wedding during the day and into evening. Just couldn’t believe how comfortable they were. While other guests were changing their footwear as the evening progressed mine were fine. Thank you!”

Helpful Report

This is so wonderful to read! It truly makes our day! Thank you so much for taking the time to leave a review, and thank you for choosing Sargasso & Grey.

“I have finally found somewhere that I can buy comfortable, stylish shoes that fit my wide feet. I have bought two pairs of sandals this summer Brooke and Sky. Finally, I can forget my feet and enjoy the events I attend without having to look for somewhere to sit down and rest my feet because they hurt. I’m so glad I stumbled against your company and look forward to replacing some more of my shoes in the coming seasons.”

Helpful Report

“My daughter is a UK size 9.5 with a wide foot. We have been searching for months for the perfect Prom shoe. I came across Sargasso & Grey and ordered the Silver Leather - Krista shoes. They arrived yesterday ( speedy delivery ) and they fit like a glove. My daughter said they are soooo comfortable ,stylish and are cleverly designed to show the foot off, accentuate the foot and flatter the shape. She has a wide foot but you wouldn’t know when she has the shoes on. I was sceptical about the price as it was more than I wanted to pay but she will have the shoes for a long time. Excellent craftsmanship and quality leather We are extremely happy with the purchase. Thank you for designing shoes for larger wider feet. Am sure we will be shopping here again soon.”

Helpful Report

We are so happy we were able to help your daughter find her Cinderella shoes for her prom! This makes our day, Alison! Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey. We wish your daughter an amazing and memorable prom. We are sure she will look and feel FABULOUS!! 🤩

“Superb shoes. Beautifully made, superbly comfortable with prompt deliveries. Smartly and stylishly box packaged too, with shoes bags included. I am gradually replacing all my tight shoes with Sargasso comfortable shoes, with no compromise on style and trend. Can they improve? I do wish more styles had diagonal straps for securing the shoes. Also for more styles to be an option in leather as well as suede as many styles are suede and not good to wear in rain.”

Helpful Report

We love reading your review, Elaine and we are so delighted to learn you are building your S&G shoe collection! We have taken note of your feedback about more leather shoes. You will definitely see more in our AW26 collection. We are also introducing a new style with diagonal straps! Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey! x

“Just what I wanted but oh the disappointment, not available in size 43 and 44. Please please can we have a Mary Jane flat, preferably in extra wide, in 43 and 44!”

Helpful Report

Hi Rachel, we are really sorry we don't have your size in certain styles. I can appreciate that this is frustrating. We do offer up to size 44 in many styles, but some of our suppliers (such as our espadrille supplier) only manufacture shoes up to size 42. Believe me, if a supplier's size range extends to sizes 43 and 44, we order them! 😊

“They charge 77 dollars to ship to the US NOT COOL wont be ordering anymore from them. They are gonna lose good customers.”

Helpful Report

Hi Kelly, I feel it is important to clarify the situation to avoid any misunderstanding. We only charge $12.99 for shipping to the US, which is heavily subsidised (the true cost is about $30). The $77 you note is a combination of the $12.99 and $64 duties and taxes which the Trump administration has levied on all imports entering the US since August, 2025. It is unfortunate and frustrating, but it is, sadly, beyond our control.

“I have the Lydia boots. A lovely boot but the soles are so thin they can’t be worn if I need to walk or stand for over 30 minutes. Very disappointing for the cost of them.”

Helpful Report

“I had no problem with the toes but the minute i felt the inside of the heel i knew i was going to have a problem.Less than 5 minutes walking i was hobbling.I just can’t understand why there’s such a huge uneven inside heel.I was so looking forward to getting them and I’m still having trouble.Hello plasters and heel protecters. I’m disappointed,and sorry to point out that the inside back of heels need professional attention.”

Helpful Report

“The loafer slides are advertised as wide width. They are not wide at all. The shoes are narrow at the most width "B". Very disappointed.”

Helpful Report

“Finally got my size right with S and G. For my feet in these shoes i went down half a size. These are wonderful shoes, extremely comfortable to wear and can't wait to wear them when Spring arrives. Saving for a second pair in a more neutral shade, would it be possible to have darker hues , like black or navy? Thankyou S and G”

Helpful Report

“These shoes are beautiful and fit so comfortably. I have horrible feet - bunions and hammer toes 🤣😱 so was sceptical, but no need to break them in. Comfy straight away. The shoes are not the right colour for my Mother of the Bride outfit for my eldest daughter’s wedding, but I love them so much I am keeping them anyhow…! (I have four other daughters so hopefully they will match another outfit one day!) Thank you.”

Helpful Report

Sargasso & Grey is rated 4.8 based on 886 reviews