Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.87

4.9 Rating 777 Reviews

97 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, prompt delivery, beautifully packaged, perfect fit and comfortable all day at the races - what more could I have asked for from my lovely Sargasso and Grey shoes…”

Helpful Report

“These shoes are for giants! I normally fit a EU42 like a glove, but for some reason this company says a size 42 are a UK9 (mormally an 8), but I went ahead and gave them a shot. They are incredibly big!! Agree with the fact they cater for bunions etc, but much too long in the length. Very disappointing”

Helpful Report

“Superb shoes, very comfortable, true to size, look very smart and not old fashioned as with so many comfort shoes. Beautiful packaging, it was like Christmas to open them, I will be back for more - thank you”

Helpful Report

Hi Jane! What a lovely review. We are pleased Christmas came a bit early for you! Thank you for taking the time to leave this review, and thank you for choosing Sargasso & Grey. We look forward to seeing you again! x

“Absoluutely love my new shoes. Perfect fitting, beautifully packaged and a fast delivery.”

Helpful Report

Hi Margaret! We are so pleased you love your new shoes! It means a lot to us, as does the fact you took the time to leave a review. Much appreciated! x

“Super shoes ultra comfy and look really smart. Great choice”

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So pleased to read this, Helen! Thank you for choosing Sargasso & Grey x

“Easy to order, large selection well worth keeping your eye on”

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Thanks for taking the time to leave a review, Denis. We really appreciate it!

“I absolutely love Sargasso & Grey shoes. They are beautiful. I recently purchased a shoe that did not work for me so I returned it - this was a simple process. In fact, Sargasso made it very easy to exchange the shoes for a different pair. Sargasso & Grey is my happy place!”

Helpful Report

What a fantastic message to receive, Sue! We're thrilled to hear that Sargasso & Grey is your "happy place" when it comes to shoes. We understand that sometimes a style might not be quite right, even with our best efforts. That's why we're so pleased to know that the return and exchange process was simple and easy for you. Our goal is always to make your experience as smooth and enjoyable as possible. Thank you for your kind words and for being such a valued customer.

“Just found your site ...l saw a pair of black leather loafers , at first l was very reluctant to buy without trying on , the whole procedure of having to send them back if the fit was wrong , or the leather too hard and sharp. I ordered they came at the designated time , so far so good . I opened my parcel , very carefully and neatly wrapped . When l saw my new shoes l just smiled the leather was absolutely beautiful , supple , smooth . I slid my foot into the shoe , you do half sizes an extra bonus .....the shoe fits perfectly , l put the other shoe on , sheer perfection , l love them . I am keeping them , and l am now looking for another pair , maybe tan or navy.”

Helpful Report

What wonderful feedback! We're delighted to hear that you love your new black leather loafers. It's also lovely to read you are already considering another pair. If you need any help at all, or have any questions, please don't hesitate to ask!

“Excellent quality shoes and bag to match. I wore the shoes all day for a wedding and never once did I feel like taking them off. They will be useful for many other occassions too. Great customer service and advice too!!”

Helpful Report

Hi Hilary! We are thrilled you love your new shoes and they were so comfy at the wedding. It makes our day to read this. We hope you had a fabulous time! Thank you for taking the time to leave a review and thank you for choosing Sargasso & Grey x

“Beautifully presented and they fit perfectly, they are very , very expensive, but I don’t mind paying a bit more for a quality item. I have not worn them outside yet and my only concern is they seem very flimsy and I don’t think they would last long, but would give a more detailed review, when I have worn them for a month”

Helpful Report

We are pleased you are so happy with your new shoes. We hope they last you a long time. We provide a dust bag to store them when not in use, and offer shoe care advice on our website. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey.

“Beautiful shoes with a real extra wide fitting unlike another company claiming to be for bunions. I was sad I could not purchase the silver shoes in a smaller size as they were my preferred colour but they were sold out. Also easy to return the unsuitable pair with a simple returns label no annoying returns portal”

Helpful Report

We are pleased to find that our shoes are a good width and suitable for your feet, Lynne. We understand that all feet are different, so we make shoes in wide and extra-wide fittings with many styles suitable for bunions. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey!

“Lovely shoes. So comfortable. None of my usual places hurt in them. Lovely material and colour. I’m sure I’ll be able to wear them all day for my daughter’s wedding. They are just right for the occasion.”

Helpful Report

Have a wonderful wedding, Isabel. We are sure you will look fabulous! Thank you for taking the time to leave a review. It means a lot to us. 🥰

“These shoes are super comfy, I can actually wear a pair of heels for the whole evening without any discomfort...I have two pairs and will definitely be buying more..”

Helpful Report

We are so pleased to read this, Amanda. It makes our day to hear from happy customers! Thank you for leaving a review, and thank you for choosing Sargasso & Grey...twice!

“Fabulous shoes , very comfortable can’t wait to wear them at my wedding, the colours match is perfect Like everything in life you get what you paid for, I wouldn’t hesitate to order another pair of shoes”

Helpful Report

Have a fabulous wedding, Judith. We are sure you will look amazing!

“I bought some evening shoes for a cruise in May, but they were not suitable for every day use, so was able to re-sell them on the Marketplace. This was quick and very easy (for someone who is not good with the internet). The customer service for this, was most helpful and understanding. I was able to purchase a new pair of shoes. When they arrived, my husband looked at them and said - they won't fit you! - how wrong! They looked small and neat, but were amazing when I put them on. They are SO comfortable and at last (at 81yrs) I have a smart pair of normal shoes, which fit extremely wide feet. Thank you.”

Helpful Report

Thank you for taking the time to leave a review, Margaret. It's wonderful to read how happy you are with your new shoes and how they make you feel great! This makes our day!

“I truly love your shoes. It is the comfortable shoe I ever owned. I like it so much after my first try out I immediately ordered two more pairs… The price is good for the regime and comfort. Return is very easy even though it was my mistake to click a wrong size , Ms. Carrie made it so easy to return and replace… I wish you have more closed black and navy blue shoe with low heels. My job requires for me to stand for 8+ hours. With sargasso shoes , my feet wasn’t painful. Normally I ware tennis shoe for work but I can now ware my new sargasso shoe. It’s pretty and comfortable… Only one thing I may ask is if you can make platform heels in closed dark colors! Thank you!! Christina”

Helpful Report

Thank you for your kind words, Christina. We are pleased you found your perfect shoes with us and delighted that you got great customer service. We have taken note of your request for more closed-toe shoes in black and navy! We have lots of lovely new styles arriving as part of our Autumn/Winter collection. 😊

“While shipping from UK to US was a bit of a hassle (the class of service chosen by Sargasso meant I had to pick up the parcel), the shoes are glorious. I have a wide foot plus bunions so I was not sure it would fit comfortably. Not only do they fit - they are so beautiful. I know spending nearly $300 on shoes is quite extravagant (at least for me), but they overdeliver on comfort, beauty and fit. I couldn't be more pleased. Thank you.”

Helpful Report

“OMG I LOVE THEM!!! Practical for work and play and are incredibly comfy. I have a high instep as well as wide feet and they fit beautifully. !0 out of 10 Sargasso and Grey. I couldn't be happier”

Helpful Report

What a lovely review, Lisa. Thank you so much. We are so happy you found us, and we hope to see you again. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey! 🥰

“The shoes ordered were very good quality. I ordered two sizes to try. Delivery was very prompt. Unfortunately neither shoe fitted as I needed. Returning the shoes was very easy and free on-line and via the Post Office. Refund has been paid promptly. Thank you.”

Helpful Report

Hi Pauline We are sorry the shoes were not quite the right fit for you this time, but we are pleased you still had a positive experience with Sargasso & Grey. Online shopping can be tiresome so we aim to make the process as smooth as possible for our customers, and appreciate you leaving a review to say so. We hope you find the perfect shoes. 😊

“I love my new blue suede shoes. I have been looking for absolutely ages to find shoes that fit me and in blue. Absolutely love them. Now I’m thinking maybe some black ones next. Excellent service and beautifully packaged too.”

Helpful Report

We are so pleased you are happy with your new shoes, Elaine. We are also grateful you took the time to leave a review, and thank you for choosing Sargasso & Grey! 😁

“Good fit to the trainers, had to return one pair as too tight for my wide bunion feet! Easy to return and quick larger replacement received. Very happy.”

Helpful Report

Dear Julie We are pleased you enjoyed an easy and positive experience when shopping with us, and you got the right fit shoes the second time. Thank you for taking the time to leave a review. It means a lot. 😊

Sargasso & Grey is rated 4.9 based on 777 reviews