Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.84

4.8 Rating 867 Reviews

96 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.8

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

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Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best wide fit shoes - very comfortable . Customer service is the best too”

Sargasso & Grey 5 star review on 2nd January 2026

Helpful Report

We are so pleased you love your new shoes, Connie. They look fabulous on you! Thank you for taking the time to leave this review. We really appreciate it!🥰

“These shoes are beautiful and fit so comfortably. I have horrible feet - bunions and hammer toes 🤣😱 so was sceptical, but no need to break them in. Comfy straight away. The shoes are not the right colour for my Mother of the Bride outfit for my eldest daughter’s wedding, but I love them so much I am keeping them anyhow…! (I have four other daughters so hopefully they will match another outfit one day!) Thank you.”

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“Love my shoes fit is great they look so nice on! Bought for my granddaughter’s wedding can’t fault them got the bag too match a little expensive but so comfortable!!”

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“They look very nice and fit ok but in view of season:weather I haven’t actually worn them.”

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“I Absolutely love my purchase ..I took your advice and bought half size smaller..they are perfect and such lovely quality suede. Love them.thank you”

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“Excellent customer service and beautiful shoes. Unfortunately I had to return the shoes as felt they were a little too big. Return service and repayment was prompt. I have purchased from S & G previously and glad I found somewhere to buy such comfortable shoes”

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“Need a nice pair of heels for a wedding, haven’t worn them yet but they feel comfortable and look good. Only 4 starts as the silver suede was a little mores shinny than I expected”

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“First purchase, a very lovely pair of flat pumps. Colour wasn't such a bright red as I thought it would be however, a nice tone of red and the patent toes and heels brightened them. Size wise very generous, I am normally a 43 but the extra wide fit made them very roomy. Possibly could drop a half size but might risk them not being so comfortable, happy to keep them. Price wise excellent but then I did buy them in sale! Delivery was excellent. I shall be coming back.”

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Dear Madelaine Thank you for taking the time to leave a review. We really appreciate it. We are pleased you are happy with your new shoes and we look forward to seeing you again!

“DISAPPOINTED! On paper the Emma wide fit trainers sounded like everything I wanted.Unfortunately when they arrived one trainer had a ‘ bump’ on the toe box, leaving a dent inside which I think would rub causing blisters.The heels were creased on both shoes( inside and out).The product info mentioned the word soft twice.Sadly I have never had any shoe/boot/trainer with leather as hard as these trainers. Wouldn’t be able to walk comfortably in them as the sole isn’t flexible.The laces are white but the leather isn’t.(Did want white trainers).Emailed about returning the faulty trainers and disappointed that the reply was AI generated. Returned the trainers for a refund. Initially the company sound like a caring one- different to the high street. Although the return was free still had to pay for the privilege of receiving faulty trainers( even though I wrote faulty on the invoice when returned).”

Helpful Report

Dear Lily We were sorry to hear about the faulty trainers you received. This certainly isn't the experience we want for our customers, as we hold our products to a very high standard. Customer service is just as important to us, and we totally understand the value of human interaction. It can be very frustrating not to get the answers you need promptly, which is why we only use an AI agent to provide an immediate acknowledgement and, where possible, quick answers to common queries. However, any expression of dissatisfaction—as was the case with your message—is always immediately routed to a human team member for personal attention. Please accept our sincere apologies for your experience. While our fulfilment centre does not have the capability to refund outward shipping fees, I have personally gone ahead and arranged this for you. You should see the full refund in your account shortly.

“I have purchased my second pair of shoes from Sargasso & Grey. They arrived in time for a job interview in three days. They are Billie Extra Wide Fit Kitten Heels, which I think will be perfect for a role at a Solicitors’ firm. They are a beautiful fit for my feet! I uploaded a photo of me wearing them”

Sargasso & Grey 5 star review on 2nd February 2026

Helpful Report

We are so pleased you are happy with your new shoes, and thank you for sharing a photo! Your review and your repeat custom mean a lot to us. Thank you!

“Vallera boot excellent fit for my bunion, it’s a sleek, low profile, square toe, work-appropriate boot. Wore mine to a 3-day winter conference perfectly happily, without any sore feet! In an ideal world the inner footbed would be removable for orthotics, but the cushioning is good nonetheless. Customer service excellent.”

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Thank you for your kind review, Talia. You raise a great point about removable insoles. Whilst this currently only applies to our trainers, we are working on offering removable insoles for other styles.

“Beautiful shoes, very comfortable on trying them on, haven’t worn them yet, they are for my wedding day. Only problem is , one of the pearls fell off on the bow, but it is hardly noticeable and I don’t want to return them. I have very bad bunions, and these completely cover them”

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We hope you have a wonderful wedding, Barbara. We would love to see photos! We are delighted that the shoes are a great fit for your bunions. We would be happy to fix the little pearl if you need us to. Now, or later.

“Absolutely fabulous shoes, unfortunately i need an extra wide, so have returned them today and asked for a credit to offset as i am going to order a different pair of shoes, i photographed my foot going into the shoes, it was hilarious, like being one of the step sisters in Cinderella trying on the glass slipper, there was still 5 cm of room in the front of the shoes but my foot would not go in. I will order these in extra wide when they are available.”

Helpful Report

We are sorry the shoes were not the right fit on this occasion, but we would love to help you find your perfect shoes, so you feel like Cinderella! Let us know if you need any assistance and advice. x

“I bought the Vallera boots before Christmas (they’d been on my wish list for ages!) and the second time I wore them the leather pull-on loop snapped off the top of one of the boot. Customer service kindly refunded me part of the price as they were sold out so that was fine. The boots are lovely, fit perfectly and initially very comfortable. However, on longer wears the insole was just way too slippery my feet couldn’t cope no matter what socks I was wearing! I got blisters on the soles of my feet and my toes ended up pushing on the top of the boot which really hurt! The comfort panel on the right foot then completely wore through to the leather on the other side one day after just 2 hours of wear! I tried some insoles but it just didn’t work. As they weren’t cheap I am a bit disappointed. I really struggle to find nice, comfortable and stylish boots and thought I had finally prevailed but sadly not. The quality of the leather etc. is lovely but the slippery insole is a real problem and now I can’t buy any of your other gorgeous shoes for fear of having the same issue.”

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“I tried two sizes (EU 39 and EU 38), but unfortunately neither worked and I had to return them. The 39 was too big, and although 38 may be my correct size, it still slipped at the heel. This seems to be a shape issue rather than sizing the heel is cut low and doesn’t hold narrower heels securely. Lovely design, but not wearable for me.”

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“These are the most elegant shoes I’ve ever owned. Package came right on time. Going to order more.”

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“Delighted with this shop! I am a size 42 and extra wide and it has been impossible to find pretty shoes for myself. With Sargasso & Grey I am spoilt for choice. The shoes arrived in 3 different sizes. One was the perfect fit with elegant heels. They were beautiful packed in strong shoe boxes with a shoe bag included. The return of the other three was so easy and free. So happy with these high quality shoes! Thank you!”

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“So delighted with my first purchase , the shoes are a perfect fit for my wide feet. The grass green colour makes me smile every time I wear them.”

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This is so lovely to read. A bright colour to brighten your day! 💚

“Really pretty shoe, perfect for a touch of glamour. Lovely and soft for someone like me with a wonky toe!! Arrive very quickly and beautifully packed, I’m delighted Thankyou”

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Wonky toes and wonky feet all welcome at Sargasso & Grey, Jan! x

“So so happy with my gorgeous dark green suede shoes. I had ordered these in 2025 in sizes 5 and then 4.5 which were too long so very pleased to be able to order them again size 4 which were just perfect (especially as they were in the sale!) Delivery (and returns) are quick and easy. Love the choice of styles and colours. Great site for those who have wide (and extra wide) feet. Looking forward to the new range for Spring and Summer.”

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Thank you for your lovely review, Heather. Sorry, it took a little while to respond. We are also excited about our new spring/summer collection. We have lots of lovely styles and colours arriving soon! 🌈

“Received my first pair of court shoes today to go with a wedding outfit. Very impressed on the speed of delivery and the shoes are gorgeous and so comfortable. Will definately be ordering more.”

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Thank you for taking the time to leave such a lovely review, Rachelle. We hope you have a fabulous wedding. We would love to see photos of you in your shoes at the wedding, so if you feel like sharing any, please do not hesitate! 🥰

Sargasso & Grey is rated 4.8 based on 867 reviews