Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.86

4.9 Rating 805 Reviews

96 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 805 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, prompt delivery, beautifully packaged, perfect fit and comfortable all day at the races - what more could I have asked for from my lovely Sargasso and Grey shoes…”

Helpful Report

“Just got my black leather mid heels wide fit court shoes , working in banking I need comfy black heels for work and it’s just been a struggle finding anything for my plantar fascia friendly feet ! These are superb and because the sizing is a wee bit loose it’s perfect when u have tights specially fleece ones or just swollen feet from a long day … brilliant shoes definitely not my last pair . A bit on the pricey side but worth every penny for colours and styles you regularly wear. I have to get an almond colour next ..”

Helpful Report

I am pleased you love your new shoes, Niketa. I started the brand when I was also working in banking, for the very reason that I had wide feet and needed comfy shoes for work. It's good to hear other women are now also enjoying comfy (and stylish!) shoes for work. Best wishes Katie

“The shoes I chose were well made and very smart - however I have had to send back for a larger size - can’t wait to receive them - everything from delivery packaging and return and reorder was an easy process - these will not be my only order with Sargasso and Grey.”

Helpful Report

We are so pleased you are happy with your S&G experience, even though you didn't get the right fit the first time. Customer service is just as important to us as the shoes we make, so we are glad everything went smoothly for you. We hope the new pair fit perfectly.

“Beautiful shoes wide fitting perfect”

Helpful Report

“I bought the Miley white mules recently and I am delighted with them. I wouldn’t say I had an extra wide foot, however they fit perfectly. I think many women with a truly wide foot may be disappointed if their shoes are not a good fit. The quality of the leather is top notch and the style will be perfect for fine weather outings. The packaging was excellent when they arrived.”

Helpful Report

Thank you for taking the time to leave a review, Jo. We are delighted that the shoes are a perfect fit for you! Thank you for choosing Sargasso & Grey.

“Absolutely fabulous shoes . Every pair I have bought they have been superb . So comfortable and with bunions this is so important . Well done Sargasso and Grey”

Helpful Report

Thank you for such a kind review, Ann. We really appreciate it. It is wonderful for us to know how much you love Sargasso & Grey. Our lovely customers are the reason we exist!

“Well I got evening shoes in a wide fitting, excellent so far, delivery was quick , sadly the heels aren’t correct, I’m no expert but I’d say they have too low a heel for the design, when walking in them they feel “ wonky”, unsafe. The size , the front excellent, but these heels make me feel I can’t wear them, I never send anything back no matter how bad, but I will leave a very honest review. I have extremely high heels and thinner too and they feel safer to walk in than these, it’s such a shame, perhaps the manufacturer could look at the heels and rectify the issue? I’ve not been in direct contact with the company , other than this review of the silver evening shoes, wide fitting. I’m disappointed as they cost way too much for what they were, although I love they are leather, that’s also on the plus side, if the heels were balanced right, or angled right, they’d be spot on.”

Helpful Report

Hi Sally, We are sorry to learn of your experience with your new shoes. Whilst we are certain the heel pitch is correct for this style, we also understand that they shouldn't feel wonky or unsafe, and this pair may have a potential fault. We don't want customers wearing unsafe shoes, so please reach out to us and allow us to inspect this pair and resolve this situation one way or another. Many thanks.

“These shoes are the most comfortable and best fitting shoes I ever had . Comfort tight out of the box . I was not sure what size to pick bc European sizes don’t really fit me but they were perfect . Leather soft and plenty wide in toe to fit and not hurt . My main problem is bunion and 2 nd hammer toe. The toe sticks up snd most shoes hurt there but I think these will be ok . I m do happy either way these beautiful shoes Plan to buy more . Hope tariffs don’t kill us .”

Helpful Report

Hi Ellen. We are so pleased you love the shoes. We use soft leather so they will give with wear, and we hope this will ease the pressure points for your hammer toe and bunion. We also hope the new tariffs don't have too big an impact on our US customers. 🤞🏻 Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey. x

“Sargasso and Grey shoes are life enhancing and I am immensely grateful. Always elegant and special, wearing them raises my confidence and fills me with joy!. Thank you!”

Helpful Report

We're thrilled that these shoes give you so much confidence, Sue. It makes our day to read this! Thank you for taking the time to leave such kind words, and thank you for choosing Sargasso & Grey. x

“My dream shoes! The whole process was easy & efficient; delivery, returns & new order! The colours, quality & comfort are fabulous! For me the sizes were large, I am normally 37.5, and ended up with 36.5! I will be back for more, even at their prices! Shame they don’t have a shop to visit…”

Sargasso & Grey 5 star review on 26th August 2025

Helpful Report

We are so pleased you are so happy with your new shoes, Lindsay! Thank you for leaving such a lovely review and for showing photos. Thank you also for choosing Sargasso & Grey 😁

“I had not heard of Sargasso & Grey before my recent purchase for sandals. Feminine and very stylish, I had been looking for something similar for ages. My order was delivered very quickly and I love the style, fit and beautifully soft leather.”

Helpful Report

We are so pleased you found us, Niki! It's lovely to learn how happy you are with your new shoes. We hope to see you again! 🥰

“Since discovering Sargasso & Grey I can finally chill about my size 8 42 extra wide feet. I am 62 and since I was a teenager have always had bad experiences buying shoes, but not any more now I've found you..... the answer to my prayers.”

Helpful Report

This is lovely to read, Sharon. We are happy you found your perfect shoes with us. 🥰

“Excellent customer service . Really delighted with my first pair of shoes from Sargasso & Grey . Thank you”

Helpful Report

We are happy to read this, Lindsey! Thank you for choosing us. x

“I simply cannot find stylish, comfortable shoes to wear on cruises. Though more expensive than I would normally consider, I have too many “worn once” shoes in my wardrobe. The left shoe was a perfect fit while the right foot is slightly smaller but was easily fixed with an insole. Looking forward to wearing them next month and hoping for another pair for Christmas. 🤞🏼”

Helpful Report

Have a wonderful cruise, Jacqueline! Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey x

“Finally discovered beautiful shoes that are super comfy. Order your normal size and Let S & G do the rest. Fantastic quality and great service.Thank you!”

Helpful Report

It's lovely to read this review, Penelope! We are so happy you had a positive experience shopping with us, and we are pleased you have found your Cinderella shoes!

“Fabulous knee length boots. The accommodate my high instep and come up to my knees. I am over the moon with them and I am now all set for the Autumn & Winter”

Helpful Report

Hi Lisa! We are so pleased you love your new boots! It makes our day to read reviews like this and to hear from happy customers. Thank you for choosing our brand, and thank you for taking the time to write this review. x

“Very elegant and so comfortable shoes!”

Helpful Report

Thank you for saying so! 🥰

“Fast delivery, beautifully packaged. I love these mules. I don’t think I’ve ever owned a pair of lovely shoes that actually fit my wide feet. These come close and I will keep them. Trouble is that, apart from having wide feet, I have a very high instep too. I’m hoping that as the leather is so soft they will ‘give’ after a couple of wears. I just need to be able to slide my feet in another quarter inch but my high instep prevents this. I’ll still be taking flip flops in my bag, as usual, for when they rub.”

Helpful Report

Hi Sheila! We do hope they won't rub, and we hope you enjoy wearing them. You might find that a cobbler can stretch the area of your instep to loosen it a bit. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey. 😁

“I’ve never had a shoe fit my severe bunions until these shoes. I’ve been searching through internet to find shoes that fit my feet, and I found this brand recommended on a Reddit post. They truly uphold their mission statement and goals! Will be coming back to get more shoes!!”

Helpful Report

We are so delighted to read how happy you are with your new shoes, Kaitlyn. Bunions shouldn't stop you from wearing fabulous footwear! We are glad you found us. 🥰

“I have mild but very painful bunions. To be honest, I didn’t believe Sargasso & Grey shoes would make any difference, but at a recent wedding I managed to wear heels for the first time in years! I wasn’t even in pain after dancing for hours, just had normal tired feet. Thank you for the time and effort you’ve put into creating shoes that make a difference for customers with problematic feet.”

Helpful Report

What a wonderful review, Nina. Thank you for sharing your experience. It's lovely to have our shoes recognised in this way. Thank you for choosing Sargasso & Grey x

“My 5th purchase and as always a beautiful pair of shoes. A gorgeous soft blue that complimented a special dress for lunch in Paris. I felt fabulous and my shoes were the icing on the cake! Thanks a million xx”

Helpful Report

Sargasso & Grey is rated 4.9 based on 805 reviews